Currys & Coverplan by Mastercare

dangeroussports

I didnt know Mastercard were so bad.

I really didnt know that they were affiliated with Currys (no worries).

I shake my head at this sort of business marriage (sighs and takes a sip of a lemon and comomile fruit tea).

Mikeoxlong_3

Liquid_Stool wrote: »

I'd just like to make you aware of this so you don't get conned into buying one!

On Jan 1st 2004, i bought a dvd recorder from Currys, together with a Coverplan Warranty which i was told by the salesman, covered me for 3 years, + 1 year manufacturers guarantee, the DVD/RW cost me 200 quid, and the warranty a further 80 quid.

As usual, the bloody thing packed up a week after the manufacturers guarantee ran out - no prob i thought, i'll just claim on the warranty. I took it to my local store, where i was duly told yes it was under cover and would be repaired with 6 WEEKS - if i buy one at ASDA, i get a straight replacement!!!, still i asked about a loan recorder as i only used it to record my CCTV - no chance i was curtly told. 4 weeks passed, i thought i'd phone and ask about it - IT WAS STILL UNDER THE COUNTER!!!!!!! another 4 weeks passed and i decided i'd waited long enough, it was pointed out to me by a m8 that i coulld have claimed a new one after 6 weeks under the terms of the warranty GRRRRR!

I went back to the shop and they agreed that was right, but when i went to choose a new one i was told "No" I was only entitled to VOUCHERS and what was worse, they would only be issued to the current value of an identical model. Of course, the current price of an identical spec machine now is £95. Could it get any worse? YES, the vouchers could only be issued by post, which took a further two weeks, and to rub salt into the already gaping wound, my warranty was no longer valid after i claimed on it!!, so i work it out that i lost out to the tune of £180, and i STILL had to use the bloody vouchers in CURRYS, so i ended up forking out another £200 to get something that was actually any good, so in the end, i lost out to the tune of £380.

You might think my tale of woe ends here but no, as a final kick in the !!!!!! (as if it didn't already look like a chewed orange), i was asked if i'd like to buy a new warranty - "Surely you jest" i asked, "No i was told, "this warranty is much better than the old one - we scrapped the other one because of the complaints....." :eek:

The moral to this tale? - it's true - extended warranty is not worth the vouchers they're printed on - DON'T DO IT!

I am sorry but i disagree,and i have no connections to any of the DSG companies. You stated you got an up to date model which in fact probably had more features than the one you previously had,so in that fact you could have chosen another Dvd for the amount they gave you in the vouchers. I understand you paid more for it but it is a like for like (or better) replacement and this is where they valued the item. Like any insurance group. Your Dvd would have been worth nowhere near what you had paid for it had you tried to sell it. Furthermore you also stated that you had to spend it in Currys,but with all due respects if you had it replaced as you quoted in ASDA, does that not mean you are forced to spend in ASDA again. Also you quoted your warranty had ran out,i think if you try and remember you were also given a seperate voucher with the amount of warranty that was still to run on the policy ie the difference between it running out in the first year. I understand your annoyance but if we are to gauge a proper picture of this i feel the full facts should be published.

Wicked_witch

I expect that after 4.5years, the OP is over the upset. Currys warranty plans are still rubbish though and most of the customer service reps don't even understand the terms therein, never mind care. I decided not to use Currys again after discovering this when my dishwasher became faulty and I was messed about for weeks before getting a refund. They have missed out on about £300 so far since then and counting...

bbay

I got cover on a second hand ipod i baught from ebay for 50 quid, me being a cheap git i decided to cover the thing just incase it broke down, they couldnt repair it and i got a 120gb ipod brand new from them, I literally saved myself 200 quid so i say great deal.

got a washing machine as a present and decided to cover it, I again went with mastcare and after three years the machine broke down twice, the first time it wasnt covered so i had to pay out about 60 quid on parts, the guy was a family friend so didnt charge me labour, I then got the cover plan and luckily I got it four months before the machine broke down, they replaced everything and the machine works as good as new.

I found out about mastercare with Currys Digital and havent had an issue with them, its best to get the extra cover (unless you can afford new equipment), Im glad ive got the coverplan and it works well for my family and home situation.

clappy1967

I bought a SAMSUNG TV 32 inches in 2007 from Dixons online, then I applied for the 5 years extended warranty and after few days I received the agreement with them and an expiration date in 2012. I think that it is perfect as now I have no problem. In Feb this year the TV was dead so I looked for the licence agreement number, I called them and I was told that they had some problem with the payment therefore the agreement was void. Therefore I complained with them about this: why did you send me an agreement? why didn't you inform me about any arising problem? So far I am still in discussions with them them as for them you should always check your bank statement and the bank should always notify you any problem. Obviosuly according to them they acted by the rule and they believe to be totally rights. The discission goes on but I would advise not to apply for that extended warranty as the service and the customer support service are just rubbish and I can prove it with the letters they sent!!!

Esqui

Does your bank statement (if you still have it) show the money coming out?

Also, had to laugh at this one whilst reading through.

dangeroussports wrote: »

I didnt know Mastercard were so bad.

I really didnt know that they were affiliated with Currys (no worries).

I shake my head at this sort of business marriage (sighs and takes a sip of a lemon and comomile fruit tea).

clappy1967

Iam not able to find a bank statement back to more than 2 years ago.
However the point is they should send an agreement letter when they get the money (not before) and if they send it before they should highlight any arising problem.
If you buy an house assurance and you pay it in one solution, you receive the licence agreement then after 6 months an hurricane is destroying the house, you call the insuarance company and you are told you are not covered as the money where not received and it was not up to them to notify the problem, what would you do? Well this Mastercare did exactly the same. I work in a customer service and if I was working and supporting as they do, I would have been sacked time ago. This sitution is putting me so off that Dixon, PC World and any other shops related to them will not see me there for shopping after all alse their shop assistances are low quality...

karen_1969

:mad: A complete rip off, Inidest After 6 weeks of not being able to repair my machine and damaging parts in the process, the time I account my time off work and the cost of the cover plan are more expensive than getting a new machine. I wouldn't bother with cover plan just save the money up in a building society account and buy a new one. No need to go through the hell I been through.

tonyhawken

karen_1969 wrote: »

:mad: A complete rip off, Inidest After 6 weeks of not being able to repair my machine and damaging parts in the process, the time I account my time off work and the cost of the cover plan are more expensive than getting a new machine. I wouldn't bother with cover plan just save the money up in a building society account and buy a new one. No need to go through the hell I been through.

You are not obliged to accept a repair. You should opt for a replacement or refund. Given their bad record for keeping delivery appointments, I would opt for a refund.

Then, when this problem is finally sorted, blacklist them - that is never ever buy anything from them again.

tonyhawken

clappy1967 wrote: »

Iam not able to find a bank statement back to more than 2 years ago.
However the point is they should send an agreement letter when they get the money (not before) and if they send it before they should highlight any arising problem.
If you buy an house assurance and you pay it in one solution, you receive the licence agreement then after 6 months an hurricane is destroying the house, you call the insuarance company and you are told you are not covered as the money where not received and it was not up to them to notify the problem, what would you do? Well this Mastercare did exactly the same. I work in a customer service and if I was working and supporting as they do, I would have been sacked time ago. This sitution is putting me so off that Dixon, PC World and any other shops related to them will not see me there for shopping after all alse their shop assistances are low quality...

I know someone else who is in this situation. They paid for an extended warranty. They even have documentation stating that they have extended warranty for a fridge-freezer. Yet, when they wanted to claim when the fridge-freezer became faulty, they were told that they can't because Currys had not taken the money for the extended warranty.

They are certainly not acting in an ethical way. They seem to be all smiles when they are taking your money, but when things go wrong they do not honour their part of the contract.