EASYJET discrimination

peachyprice

leylandsunaddict wrote: »

The A320s definitely have standard seats for Row 1 E/F. Row 1 D/E/F are bulkhead seats. We're flying on one in a couple of weeks.

Select E or F and the website says "Information about your seat
Please note there is a partition (bulkhead) in front of this Extra Legroom seat.

Please confirm you wish to continue"

I agree, 1 D/E/F aren't usually restricted on EJ, but they are the seats they put wheelchair passengers in. So even if OP had booked those seats because of their child/health needs they could well have been bumped due to someone really needing them. Hope that's not also the case on Jet2;)

Potbellypig

It's amazing how many people on here complain of something, don't like the responses they get and then all of a sudden get a refund/what they wanted.

iwb100

I'm a liberal leftie snowflake. But even I find the OP to be being ridiculous and unreasonable.

I'm fascinated to imagine what health condition demands an extra legroom seat - I can't think of many beyond leg injury, back injury or peripheral arterial disease - but that would only really matter on a long haul flight.

Anyway, that aside - it is ridiculous to be holidaying and demanding your daughter can only sit with you and that you can only occupy one particular seat on any plane. EVEN if you book your seats in advance and pay for it the airline can and sometimes will move you or some of your party regardless on the day - for all sorts of reasons. Seats can be out of action and broken - passengers with greater needs can be there (for example - coming back from holiday I once lost my extra space seat to a gentleman who had broken his ankle on holiday - I had no choice but gladly moved anyway to help him out).

No airline will guarantee you a particular seat - planes sometimes change.

An airline will make sure that one adult is sat with a child under 16 - but they won't ever guarantee a whole party or family can sit together - even if said party has paid a premium for that privilege.

The whole "my daughter is adopted" routine is incredibly offensive - both to your daughter and the rest of us. My child wouldn't like to be split up anymore than anyone else's but if that had to happen (and it has) we just deal with it and do the best we can.

I actually find the whole thing a bit offensive. "I'm a special case blah blah". Sure - if you have a registered disability then you are - but you're still not entitled to be guaranteed to sit next to your daughter or anything else. And a "health condition" doesn't necessarily mean you are any more special.

I have Crohns disease I could if I chose register as disabled but I don't. On flights I try to get seats near to a toilet - I don't always manage it - its not a big issue for me personally - it just is re-assuring. But I certainly don't turn it into a "woe is me" tale.

fifeken

peachyprice wrote: »

I agree, 1 D/E/F aren't usually restricted on EJ, but they are the seats they put wheelchair passengers in.

I'd never picked up on it before now, but on a couple of bookings I've got, 1D is also identified as emergency exit with 1E and 1F just bulkhead. Also 2 aisle seats at the back of the plane (31C & D on my ones) are emergency exits as well as those at the overwing doors.

Wanderingpomm

I think starting a letter with someone’s first name is too familiar.
I would have used Dear Mr.....
And you need to spell check

Distressedcustomer

Received call from Airlines Exec office yesterday who agreed the frustration and was a type of discrimination against Easyjet customers!:T

He did point out for some package deals you can book seats at time of booking and in this instance they provisionally book a batch which is reconfirmed 60 days prior with airline side to make available 30 days prior to customers.

The policy change was made in Nov when they transferred to a new call centre although could not explain the commercial decision when I said the customer sees one Easyjet.

He has contacted the call centre to understand more but soon as I said the booking has been cancelled he switched off but 'will still contact me after discussing with senior management':rotfl:

cubegame

Distressedcustomer wrote: »

Received call from Airlines Exec office yesterday who agreed the frustration and was a type of discrimination against Easyjet customers!:T

He did point out for some package deals you can book seats at time of booking and in this instance they provisionally book a batch which is reconfirmed 60 days prior with airline side to make available 30 days prior to customers.

The policy change was made in Nov when they transferred to a new call centre although could not explain the commercial decision when I said the customer sees one Easyjet.

He has contacted the call centre to understand more but soon as I said the booking has been cancelled he switched off but 'will still contact me after discussing with senior management':rotfl:

I'd bet money that this, in fact, did not happen.

Distressedcustomer

020 3743 0851 ring this number and speak with Wayne Exec Office customer support.:money:

Then get your wallet out and donate to charity as you have been proven wrong!

Pollycat

Distressedcustomer wrote: »

020 3743 0851 ring this number and speak with Wayne Exec Office customer support.:money:

Then get your wallet out and donate to charity as you have been proven wrong!

That's not going to happen.
Nobody will discuss someone else's booking - even a cancelled one - with a complete stranger.

Distressedcustomer

Anyone can call and discuss the wider point.

The more people that provide feedback , the Exec might reverse their policy decision.