EASYJET discrimination

peachyprice

Distressedcustomer wrote: »

To answer you both

Adopted children suffer due to past trauma, in this instance my daughter suffers anxiety if moved away from me. All other seats a chil cannot sit in as all other deemed emergency exit.

At time of booking those seats are free being 8 months away.

It is not an unreasonable request, but the wider point still stands holiday customers are discriminated against flight only customers...why?

It's not discrimination, in any way, shape or form.

They have two different business models, flight-only and package holidays, runs as two separate business entities. There is nothing in any law anywhere that says an airline has to treat package holiday customers the same as flight only passengers.

You may well have a case of mis-selling if you can prove you were asking specifically about a package holiday booking when you were told you can book a seat immediately but you certainly have no grounds for a discrimination claim.

bagand96

It's a very strange policy by easyJet. The easyJet Holidays brand has just been relaunched. They have put a lot of money into Holidays and recruited ex-TUI Directors to run it. With the Thomas Cook failure, and the seemingly unstoppable success of Jet2Holidays there is plenty of market share for them to get. They may find that small details do matter - something that Jet2Holidays have got right as they have built their incredibly family friendly brand. Not to mention it's surely a lot of lost revenue too - plenty of people will pay for seats at the time of booking. All very strange.

That being said, back to the OP, I agree with others it's not discrimination. And the policies for booking seats are on the website in FAQs and pretty clear. However, if you were given the wrong advice before booking, you should try to get proof of that and then see if they will refund your money and cancel the booking allowing you to book what you need elsewhere.

welshmoneylover

Doesn’t sound like discrimination to me, more leftie snowflake attitude! Me me me.

happyandcontented

If you have a medical condition then you should use the passenger assistance option to secure the seat required. However, the issue with your daughter is separate, I don't think you can expect the airline to accommodate that 'need' as many children would fit in the same category whether adopted or not. If your daughter is seated with the other adult that really should be sufficient.

Distressedcustomer

Thank you bagand96 the best reply so far. I have sent Special Assistance my medical condition and request.

If I not I will go down mis-sold route.

I was unaware Easyjet Holidays and Easyjet Flights were different entities but they reserve the same seats on the same flights just like Jet2, use their own planes, but simply do not offer at booking. It does not give me confidence my seats are guaranteed?

Jet2 offer the full customer experience, this simple decision is very short sighted, reputational damage will increase.

As for my daughter sitting next to me and some comments made, well she could always catch a different flight with the other adult. Why not even a different holiday?!? Think those same trolls moan about not allowed to eat nuts on flight when someone has an allergy. :T

fifeken

Your failure to give details on your "medical condition" that requires you to have the exit row is obviously your choice, but that knowledge may make readers more sympathetic. At the moment you appear to be in the wrong and trying to create a scene to get your own way. Your initial post says you called easyJet (not Holidays) for advice and wrongly tried to use that advice when making a booking with easyJet Holidays.

. . . . advice I was given by phone by an easyjet sales advisor just before I made booking

If your request specified it was about an easyJet Holidays booking then that's one thing, but if it was made generally about seat booking timings then no surprises.

If you've made a mistake, stand up and admit it then look for the sympathetic approach. If it works out then great, but if it doesn't then take responsibility for your own errors.

Distressedcustomer wrote: »

As for my daughter sitting next to me and some comments made, well she could always catch a different flight with the other adult. Why not even a different holiday?!? Think those same trolls moan about not allowed to eat nuts on flight when someone has an allergy.

OTT again, just like your initial response to easyJet given the fault seems to lie with you. I can understand a lot of the less than positive posts given your posting style and approach, but perhaps if you supply more information or clarification you may get either some support, or even advice on how to get what you're really after from the knowledgeable people on here.

suki1964

Distressedcustomer wrote: »

Thank you bagand96 the best reply so far. I have sent Special Assistance my medical condition and request.

If I not I will go down mis-sold route.

I was unaware Easyjet Holidays and Easyjet Flights were different entities but they reserve the same seats on the same flights just like Jet2, use their own planes, but simply do not offer at booking. It does not give me confidence my seats are guaranteed?

Jet2 offer the full customer experience, this simple decision is very short sighted, reputational damage will increase.

As for my daughter sitting next to me and some comments made, well she could always catch a different flight with the other adult. Why not even a different holiday?!? Think those same trolls moan about not allowed to eat nuts on flight when someone has an allergy. :T

Calling poster trolls because you haven't received the answers you want is actually against the T+C's of posting here. You know those T+C's you read and agreed to abide to when you signed up to post here?

Or did you again not read the small print before hitting send?

photome

Distressedcustomer wrote: »

Thank you bagand96 the best reply so far. I have sent Special Assistance my medical condition and request.

If I not I will go down mis-sold route.

I was unaware Easyjet Holidays and Easyjet Flights were different entities but they reserve the same seats on the same flights just like Jet2, use their own planes, but simply do not offer at booking. It does not give me confidence my seats are guaranteed?

Jet2 offer the full customer experience, this simple decision is very short sighted, reputational damage will increase.

As for my daughter sitting next to me and some comments made, well she could always catch a different flight with the other adult. Why not even a different holiday?!? Think those same trolls moan about not allowed to eat nuts on flight when someone has an allergy. :T

I dont see any trolls.

just to add even being able to choose seats would not gaurentee them, all airlines have in their terms that seats can be changed for a number of different reasons.

I do think you need to get them to listen to your phone converstaion, but you havent been discriminated against

MissMollyJ

People like to come on and be mean OP, ignore them. It’s usual MSE stuff.

As far as I can see you were given incorrect advice by customer services hence why you are upset and rightly so. I hope you get your money back and can book what you need for you and your family.

Distressedcustomer

Thank you MissMolly

If we forget my situation but the wider point, I think Easyjet holidays will be no longer if this is their attitude towards the customer.

Easyjet may think they are being clever but customers require convenience, by deliberately excluding the ability to book seats at time of booking is very short sighted and means their reputation will be dented and impact sales.

Jet2 even give you different menu choices for in flight meals. Yes Easyjet is very budget but they need to step up, very surprising considering CEO is ex TUI.