EASYJET discrimination

pattycake

I can’t comment on the rights or wrongs of your situation but what I will say is the Tui open the ‘choose seats’ opportunity a couple of months before the flight. You cannot select the seats upon making the booking. To be honest, the last time I booked with Jet2 Holidays I think there was a similar time frame.

I have a long standing booking with Tui for Easter. I will be able to pick my seats on 30th January.

jonesMUFCforever

Distressedcustomer wrote: »

Thank you MissMolly

If we forget my situation but the wider point, I think Easyjet holidays will be no longer if this is their attitude towards the customer.

Easyjet may think they are being clever but customers require convenience, by deliberately excluding the ability to book seats at time of booking is very short sighted and means their reputation will be dented and impact sales.

Jet2 even give you different menu choices for in flight meals. Yes Easyjet is very budget but they need to step up, very surprising considering CEO is ex TUI.

Easy Jet holidays and TUI are very different businesses!
Price up a TUI holiday for the exact holiday you are booking against Easy Jet holiday and you will find the TUI one miles more expensive.

pattycake

jonesMUFCforever wrote: »

Easy Jet holidays and TUI are very different businesses!
Price up a TUI holiday for the exact holiday you are booking against Easy Jet holiday and you will find the TUI one miles more expensive.

I disagree. I’ve been looking at holidays in Lanzarote for September earlier today. The Tui and EasyJet prices are comparable.

Jonathan_Kelvin

elsien wrote: »

What happens when your daughter goes to school?
I'm another one who can't see why she doesn't sit with the other adult.

Look at you, with your logic, and sensible thought.

Don’t you understand, that will be completely different, for some completely undisclosed reason.

swingaloo

I understand you are upset but how old is your daughter?.

When I read the part about 'My daughter now wants nothing to do with Easyjet' I assumed she is of an age whereby she fully understands what has happened?

If that's the case the surely she is old enough to also understand that she can be a few seats away from you on a plane without coming to harm. If not then both of you are going to suffer terribly every time you are parted. How is she going to manage when she has to go out alone or you have to go somewhere without her?

If she is a very young child making that remark then she is picking up on your insecurities and you are not going to help her cope with separation that way.

You are going on a family holiday, would this not be a good time to encourage her to be separated from you in a controlled environment for a couple of hours. She will still be aware you are there and will probably be able to still see you. You can hardly get off and abandon her mid flight.

Even booking your seats is not a guarantee. My husband has a wheelchair and walks with crutches. We booked extra leg room seats for our last holiday and only found out by a complete fluke 2 days before we went that our seats had been changed by the airline due to them deciding to use a different plane.

Concentrate on having a good time rather than getting stressed and passing the stress on to your daughter. Let her enjoy the holiday for the right reasons.

Jonathan_Kelvin

MissMollyJ wrote: »

People like to come on and be mean OP, ignore them. It’s usual MSE stuff.

As far as I can see you were given incorrect advice by customer services hence why you are upset and rightly so. I hope you get your money back and can book what you need for you and your family.

People tend to give short shrift to rude posters who drip feed information and appear to want more to create a scene than to get assistance.

I’m with those who think that unless there is relevant missing information then the OP is being unreasonable.

Suggesting the daughter sits a row or two away with the other adult is not trolling.

happyandcontented

Distressedcustomer wrote: »

Thank you bagand96 the best reply so far. I have sent Special Assistance my medical condition and request.

If I not I will go down mis-sold route.

I was unaware Easyjet Holidays and Easyjet Flights were different entities but they reserve the same seats on the same flights just like Jet2, use their own planes, but simply do not offer at booking. It does not give me confidence my seats are guaranteed?

Jet2 offer the full customer experience, this simple decision is very short sighted, reputational damage will increase.

As for my daughter sitting next to me and some comments made, well she could always catch a different flight with the other adult. Why not even a different holiday?!? Think those same trolls moan about not allowed to eat nuts on flight when someone has an allergy. :T

I agree you may have been given incorrect advice regarding the seating but you can resolve that via passenger assistance provided you can supply evidence if needed.

As for your comments about others suggesting your daughter could sit with the other adult, they are simply ridiculous! You have not said why it isn't an option, just ridiculed those who politely suggested it.

leylandsunaddict

Without giving any details as to why you need extra legroom, and why your daughter has to sit next to you instead of next to the other adult in a different row then you're coming across as self entitled.

Not all adopted children suffer due to past trauma. I'm adopted as is my brother. My brother adopted a child himself. One of my friends adopted a lovely little girl. We didn't suffer due to past trauma. How does she manage when she goes to school if she can't be separated from you? Surely you're encouraging her to break this need. Sitting with someone she obviously knows and will be spending time with on holiday, while you're still in the vicinity might be an ideal time to encourage a bit more strongly. Or perhaps this is more about your need?

On a different note, maybe EZY let flight only passengers book seats at time of booking is because they are the companies bread and butter, that's where they make their money & they want to continue to do so. Holidays at present is a sideline which they're obviously hoping to grow & are probably "experimenting" with various things. Currently their Atol is for a relatively small number of passengers.

My OH "needs" extra legroom because of his height/leg length but has had to manage without for years. As a fearful flyer I needed to be sat next to hime. Now I've battled that fear, he can sit where he wants lol but we usually end up with 2 aisle seats. He just stands and walks around a lot

f4phixeruk

pattycake wrote: »

I can’t comment on the rights or wrongs of your situation but what I will say is the Tui open the ‘choose seats’ opportunity a couple of months before the flight. You cannot select the seats upon making the booking. To be honest, the last time I booked with Jet2 Holidays I think there was a similar time frame.

I have a long standing booking with Tui for Easter. I will be able to pick my seats on 30th January.

Jet2 let you book seats at time of booking a holiday. I did just that in November 2019 for a holiday in August 2020

Distressedcustomer

Thank you f4phixeruk

My point exactly, the public like me see one branded company 'Easyjet'.

I still do not understand the business decision, yes their holiday package maybe cheaper at time of booking than booking flight+hotel, but by excluding this service, which is a convenient option you are simply alienating customers who will/may not get what they want.

Thus retention will be low due to reputational damage and so very short sighted.

Business have to provide great customer service and experience in a very demanding world where the consumer is very sensitive, to exclude a service (that was provided previously) from a company that originally is just an airline carrier will be a marketing disaster especially as other holiday companies offer it. It can be seen as penalising the customer for no reason. I will be more willing to understand more if it was not offered before.

I emphasise the word 'seen', I hope somebody had considered this operational risk before making the business decision.