Tandem Cashback ending 9th March

seradane

chamelion wrote: »

their FAQ says they don't convert to journey.

also, if you leave tandem, you can't rejoin. they're really trying to push you to making a decision to stay.

I guess a lot of people are going to be leaving then!

Pizza_Man

chamelion wrote: »

their FAQ says they don't convert to journey.

also, if you leave tandem, you can't rejoin. they're really trying to push you to making a decision to stay.

Called Tandem and the rep said that their systems can't manage the switch of account from Reward Card to Journey Card. Very puzzling. It seems for me that I will need to apply for a Halifax Clarity or Santander Zero for overseas and an AMEX and maybe an Aqua Rewards (or just possibly Amazon mastercard) for UK usage. What a lot of complication from todays announcement...

Tragen

rob_cb wrote: »

No response so far but yes my intention was to switch the card in March, rather than just cancelling it completely.

I asked 2 hours ago...will post if I do get anything.

Thanks. The pink colour of the card is a big put off, so if it's possible hopefully I can retain the blue one.

Tragen

Pizza_Man wrote: »

Called Tandem and the rep said that their systems can't manage the switch of account from Reward Card to Journey Card.

Damn, that's a shame. I hope they take some time to rethink that.

rob_cb

rob_cb wrote: »

I've asked Tandem support if my card can be converted to the "Journey credit card" as would still be useful for fee-free overseas spending, or at least as a backup card.

Just got a reply from Tandem. They said that it's not possible to transfer from a Cashback card to Journey card, but they will pass my feedback to the product team for future consideration.



Farewell Tandem.

ilove1981

I guess a few of us received this today. I'm not sure how they made any money from their customers but they have obviously decided that that no longer want any customers.

Thanks Tandem. It's a shame, but goodbye.

gwapenut

chamelion wrote: »

also, if you leave tandem, you can't rejoin. they're really trying to push you to making a decision to stay.

That's pretty shoddy. Makes me less inclined to take up their generous offer.

Tragen

ilove1981 wrote: »

I'm not sure how they made any money from their customers

as I understand it they make money from processing fees; I'm not sure on the numbers though.

gwapenut

Jolly_Gardener wrote: »

The Barclaycard cashback card also pays 0.5% cashback, but only on personal, i.e. non-business transactions. They have a list of retailers that they class as personal transactions. Anything else, by default, is deemed a business transaction and does not qualify for cashback.

Thanks, I wasn't aware of ths. Is yours the legacy High-5 cashback card that got "simplified" to 0.5% cashback a few years ago?

Do you have a link for which retailiers they claim are always personal transactions? I've had a quick google and cannot find anything obvious

Pizza_Man

Pizza_Man wrote: »

Called Tandem and the rep said that their systems can't manage the switch of account from Reward Card to Journey Card. Very puzzling. It seems for me that I will need to apply for a Halifax Clarity or Santander Zero for overseas and an AMEX and maybe an Aqua Rewards (or just possibly Amazon mastercard) for UK usage. What a lot of complication from todays announcement...

Update.. I've completed my contingency planning. American Express Platinum Everyday for UK spend and Santander Zero for overseas spend. Goodbye to Tandem from March 9th.