Tandem Cashback ending 9th March

Gerry1

Having received a letter on Saturday saying that my card would be valid until 30th April (less than 60 dsys' notice BTW) I've now received a text with the following.

"09/03/2020 04:16PM

"As of today, you will no longer be able to spend on your Cashback Card.  We will be closing your card within the next couple of weeks.

"We recently sent you a letter by post about this change with the effective date of 30th April 2020.  This was sent in error.  Your actual effective date is today, 9th March 2020.  Please review our previous emails for more information on this change."

Just as well I hadn't filled up the tank, had meal in a restaurant or stayed at a hotel and expected to be able to pay !  This could have been disastrous for anyone who had been relying on this reprieve, especially if abroad.  Foolish perhaps, but not unimaginable.

Having committed themselves in writing to this extension, there must surely be some banking regulation that prevents them them cancelling the card 48 hours later?

netloser

Mine still works!  I am expecting it to be rejected when I pay for the final round of drinks in the night club at 0001 tomorrow morning.  Ha Ha Ha  what else would you do on a Monday night? 

We'll see.

Gerry1

netloser said:

Mine still works!

You may find you're a loser !  I've just received an email sent today at 5:10pm.  It says

"Due to changes we have made to the Tandem Cashback Credit Card, your existing card can no longer be used and, as of today, you will not be able to spend on your card.
"We sent you an email notice about this change on 8th January 2020 with additional follow up communications over the past 60-days to ensure you were made aware of your options."

leodis23

Any ideas when the last month of cashback will appear in the app? The last thing I want to do is overpay my final balance and have to deal with their customer service to get it back.

netloser

Gerry1 said:

You may find you're a loser !  I've just received an email sent today at 5:10pm.  It says

"Due to changes we have made to the Tandem Cashback Credit Card, your existing card can no longer be used and, as of today, you will not be able to spend on your card.
"We sent you an email notice about this change on 8th January 2020 with additional follow up communications over the past 60-days to ensure you were made aware of your options."

Yes I got that at 1714.  Maybe the nightclub is closed tonight anyway!

masonic

masonic said:

netloser said:

I give up! Let us know how you get on please. 

I'll give you an update on Monday evening. Most likely it will be that my account has been closed without any action required from myself in accordance with the email I received on 4th March.

Like others, and as expected, I've received confirmation that my card has now been blocked.

Tildaplum

You would think they would at least have had the decency to wait until midnight

Uncle_Pennybags

Mine is blocked too from today. Pity. It was good while it lasted. 

Roger1

leodis23 said:

Any ideas when the last month of cashback will appear in the app?

Yes, I'd like to know too.

I have a bit of payable cashback and no recent expenditure to credit it against.  It would be nice to know how they will pay me.

SuiDreams

It the FAQ it states final cashback will be paid on your final statement.