Tandem Cashback ending 9th March

netloser

masonic said:

The basis of my complaint will be that as a result of their communications I made a credit application that I did not need to make, and I made a balance transfer that I did not need to make, and I stopped spending on the card in order for it to be closed in an orderly fashion when it transpires it will not be closed as advised.

So you made a card application, they're not reneging on closure just delaying it so nothing changes there, you're just ahead of the game. Your new card can lay dormant for a few weeks/months.  In fact your credit score will improve sooner than if you'd delayed an application.

A balance transfer?  Transfer it back if the terms are better but I can't imagine anyone needing to borrow money at 18.9%APR will have been accepted by Tandem.  I can get an overdraft at 4.27% and consider that a bit high.

Stopped spending already?  I'm using mine still and have until midnight on Monday 9th March.  It'll close when it's paid off.  Simple and orderly.

Of course if your new card is better than the Tandem Cashback Card then you can close it today if you want which is far easier and less stressful than complaining.

masonic

netloser said:

masonic said:

The basis of my complaint will be that as a result of their communications I made a credit application that I did not need to make, and I made a balance transfer that I did not need to make, and I stopped spending on the card in order for it to be closed in an orderly fashion when it transpires it will not be closed as advised.

So you made a card application, they're not reneging on closure just delaying it so nothing changes there, you're just ahead of the game. Your new card can lay dormant for a few weeks/months.  In fact your credit score will improve sooner than if you'd delayed an application.

A balance transfer?  Transfer it back if the terms are better but I can't imagine anyone needing to borrow money at 18.9%APR will have been accepted by Tandem.  I can get an overdraft at 4.27% and consider that a bit high.

Stopped spending already?  I'm using mine still and have until midnight on Monday 9th March.  It'll close when it's paid off.  Simple and orderly.

Of course if your new card is better than the Tandem Cashback Card then you can close it today if you want which is far easier and less stressful than complaining.

I value companies doing what they say they are going to do when they say they are going to do it. As mentioned above, there's no indication Tandem will actually fail to do as they have told me they will do as recently as 4th March, but should they fail to do so, I will consider that grounds for complaint. As mentioned, I have acted in good faith on the information and advice they have given me, and if they have provided me with false information, then I will hold them to account.

The other issue is that if they are delaying closure for all customers, which has not yet been confirmed, then that could certainly be construed as disingenuous in light of the CEO's recent comments. If they've delayed once, what's to stop them delaying again or indeed cancelling the changes when they've shed the requisite number of customers or reduced their cashback liability to an acceptable level. This is sharp business practice and warrants some pushback should it come to pass.

I've been assured that my account will be closed after 9th March with no further action required from me provided the balance is cleared by that date. I accept that unilateral variation to my contract and my agreement with Tandem makes those terms binding upon each of us. Should I need to contact them in order to make that happen, then said contact will be a formal complaint. There will be no stress involved in submitting this, in fact my conversation with you has pretty much composed my complaint for me.

netloser

masonic said:

I value companies doing what they say they are going to do when they say they are going to do it. As mentioned above, there's no indication Tandem will actually fail to do as they have told me they will do as recently as 4th March, but should they fail to do so, I will consider that grounds for complaint. As mentioned, I have acted in good faith on the information and advice they have given me, and if they have provided me with false information, then I will hold them to account.

The other issue is that if they are delaying closure for all customers, which has not yet been confirmed, then that could certainly be construed as disingenuous in light of the CEO's recent comments. If they've delayed once, what's to stop them delaying again or indeed cancelling the changes when they've shed the requisite number of customers or reduced their cashback liability to an acceptable level. This is sharp business practice and warrants some pushback should it come to pass.

I've been assured that my account will be closed after 9th March with no further action required from me provided the balance is cleared by that date. I accept that unilateral variation to my contract and my agreement with Tandem makes those terms binding upon each of us. Should I need to contact them in order to make that happen, then said contact will be a formal complaint. There will be no stress involved in submitting this, in fact my conversation with you has pretty much composed my complaint for me.

They'll say you are free to close your account on 9 March and that will be that.  The DEADLINE has been extended (if it has) but there is nothing to stop you going anyway.  I fail to see how you can achieve anything by whingeing that they've given you more time.

If you do complain what would you like in form of compensation, and for what loss?

masonic

netloser said:

masonic said:

I value companies doing what they say they are going to do when they say they are going to do it. As mentioned above, there's no indication Tandem will actually fail to do as they have told me they will do as recently as 4th March, but should they fail to do so, I will consider that grounds for complaint. As mentioned, I have acted in good faith on the information and advice they have given me, and if they have provided me with false information, then I will hold them to account.

The other issue is that if they are delaying closure for all customers, which has not yet been confirmed, then that could certainly be construed as disingenuous in light of the CEO's recent comments. If they've delayed once, what's to stop them delaying again or indeed cancelling the changes when they've shed the requisite number of customers or reduced their cashback liability to an acceptable level. This is sharp business practice and warrants some pushback should it come to pass.

I've been assured that my account will be closed after 9th March with no further action required from me provided the balance is cleared by that date. I accept that unilateral variation to my contract and my agreement with Tandem makes those terms binding upon each of us. Should I need to contact them in order to make that happen, then said contact will be a formal complaint. There will be no stress involved in submitting this, in fact my conversation with you has pretty much composed my complaint for me.

They'll say you are free to close your account on 9 March and that will be that.  The DEADLINE has been extended (if it has) but there is nothing to stop you going anyway.  I fail to see how you can achieve anything by whingeing that they've given you more time.

If you do complain what would you like in form of compensation, and for what loss?

I've provided a thorough explanation of my rationale for complaining. Unless you are a complaints handler at Tandem, I fail to see the merits of explaining this to you any further.

Please rest assured any good will payment I suggest would fall in line with guidelines for non-financial loss and would be lowest end of Tandem's compensation scale. But once again, this is a hypothetical situation unless and until Tandem fails to act in accordance with the variation to our contract.

chamelion

This whole recent conversation is half making me lol half making me cringe. Masonic, good luck with your complaint. 

masonic

chamelion said:

This whole recent conversation is half making me lol half making me cringe. Masonic, good luck with your complaint. 

The funny thing is, it's highly unlikely I'll be making one as there is no indication that the hypothetical situation I've outlined will come to pass.

netloser

masonic said:

I've provided a thorough explanation of my rationale for complaining. Unless you are a complaints handler at Tandem, I fail to see the merits of explaining this to you any further.

Please rest assured any good will payment I suggest would fall in line with guidelines for non-financial loss and would be lowest end of Tandem's compensation scale. But once again, this is a hypothetical situation unless and until Tandem fails to act in accordance with the variation to our contract.

LOL!

But I shot down your rationale as a whinge without basis, as will Tandem.  As I said earlier, the fact they are extending the deadline is win win for customers.  I am in your situation but just avoiding doing the decorating by watching this!!  I am not an employee. 

However, if they were cancelling the closure I may see your point just a teeny bit, but I bet Tandem would still tell you to take a hike.

If I rushed to Tescos because their website said they closed at 6:00pm but when I arrived at 5:50pm I found they'd changed the hours to 8:00pm would I get compensation for driving too quickly or parking illegally?  Thought not.

masonic

netloser said:

As I said earlier, the fact they are extending the deadline is win win for customers.

If they are extending the deadline for all customers, but only informing some customers of this fact, then that is not "win win for customers" other than those who have been informed in advance. I have no issue with them extending the deadline for those customers who they have failed to give adequate notice due to an error with their contact details.

netloser

I give up! Let us know how you get on please. 

masonic

netloser said:

I give up! Let us know how you get on please. 

I'll give you an update on Monday evening. Most likely it will be that my account has been closed without any action required from myself in accordance with the email I received on 4th March.