Virgin Money Current Account

Zanderman

Aidanmc said:

Regarding the Virgin Money free wine offer i see its necessary to register for the app.

Could this be done on some elses phone do you think? Don't have a smart phone myself!

Is there delivery charge for the wine?

Doesn't have to be your phone. But would need to be someone you trusted as you'd be installing an app to control your bank account on their phone. 
As for delivery, who knows?  The offer only started a few days ago so no-one will have had the redemption code for the wine offer yet.  The T&Cs don't mention anything about delivery. 
So you'll need to either contact virgin Money and ask them or wait until the offer starts coming good, which will be some weeks yet as they say the code is sent within 31 days of meeting all the conditions of the offer. That's apply for the account, get it approved, start the switch, pay in £1000 to the savings account - so maybe 2 weeks in most cases.  Then add up to 31 days for a code.  Then order the wine.  I doubt many people will get their wine before 2021.

Herbalus

I guess if you don’t allow that person to see your passcode, and don’t enable Touch ID, that’d be a start as they wouldn’t be able to get in. But still a risk.

PRAISETHESUN

How much are the wines in the case worth? 

The alcohol-based case is worth £180 (exc. delivery) and the alcohol free case is worth £75 (exc. delivery). Whichever you choose will be delivered free of charge.

From the offer FAQs

Aidanmc

Herbalus said:

I guess if you don’t allow that person to see your passcode, and don’t enable Touch ID, that’d be a start as they wouldn’t be able to get in. But still a risk.

I not concerned about any risk, its a family members device and no issues with that.

I was just enquiring if it might trigger some alert at virgin that i was registering an app on a device with a different phone number to the phone number i gave when opening the account.

After the offer completes i can always remove the app from the device.

Thanks

pfpf

well, i got my DD's setup on my Donor account and started the application only to be told "you look familiar, call us on....etc".
just checked my file and i had a Clydesdale account that closed in Jan 2018 (i don't actually remember it - thinking about it i do remember something like a "B" account).
has anyone completed an application/switch over the phone? i can't see anywhere in the T&C's that excludes phone applications from the wine offer but wanted another opinion.
thank you.
p.s i do have and can still access a virgin savings account although it hasn't been used/funded in years.

Herbalus

pfpf said: 

well, i got my DD's setup on my Donor account and started the application only to be told "you look familiar, call us on....etc".
just checked my file and i had a Clydesdale account that closed in Jan 2018 (i don't actually remember it - thinking about it i do remember something like a "B" account).
has anyone completed an application/switch over the phone? i can't see anywhere in the T&C's that excludes phone applications from the wine offer but wanted another opinion.
thank you.
p.s i do have and can still access a virgin savings account although it hasn't been used/funded in years.

I encountered the same problem albeit with an old account with Yorkshire bank I closed in 2017. The summary of my phone call was to click “apply” but select one of the options that indicates you’re an existing customer. Put in your old internet banking profile number (from Clydesdale/Yorkshire bank) and old password, and it should fill out most of the details for you.

I needed reminding of my profile number which they gave over the phone, but I could remember passwords so I could set up. If you’ve forgotten your password, you’ll need a phone application. I don’t know what that’s like.

 You then use this existing access details on virgins website to see the virgin accounts, so I had immediate online visibility.

pfpf

annoying. no clue on the old password and no way of resetting without some info that i no longer have/know

and their "open 8am - 8pm Mon - Fri" phone line was closed at 7.10pm.

cheers.

typistretired

Do you not remember the questions they asked when you set up like mother’s maiden name. You can reset password via more tab on top right hand side

pfpf

hmmm. i dont see an option like that.
"internet banking details"
"telephone banking details"
"credit card details"
"debit card details"
these are the options given if i dont have my password. i cant see the tab you're referring to!

edit: are you talking about on the app? i could try that if so!

Shedman

I encountered the same problem albeit with an old account with Yorkshire bank I closed in 2017. The summary of my phone call was to click “apply” but select one of the options that indicates you’re an existing customer. Put in your old internet banking profile number (from Clydesdale/Yorkshire bank) and old password, and it should fill out most of the details for you.

I needed reminding of my profile number which they gave over the phone, but I could remember passwords so I could set up. If you’ve forgotten your password, you’ll need a phone application. I don’t know what that’s like.

 You then use this existing access details on virgins website to see the virgin accounts, so I had immediate online visibility.

Wish I'd seen this when you posted it...might have saved me over 90 mins of life

Turns out I had same issue with an old closed YB account but I wasn't advised to go back online and use that option.  So had to wait to be transferred to another team (another 10 mins after already having been on hold 25 mins initially), found out the reason, started the application over the phone only to get cut off and had to go through the whole palaver again after another 20 min wait !  Luckily I had my old YB details including phone PIN ( thanks to LastPass) to bypass security questions so that saved some time at least.  All sorted in the end but not an impressive start.  

By the end of it I wish I already had the wine as I certainly felt like hitting the bottle 

Oddly the wife had no issue applying online yesterday using same approach I had tried, even though she also had an old YB account that was closed at same time as me....