Virgin Money Current Account

[Deleted User]

colsten said:

dahj said:

colsten said:

More peculiar experience with the Virgin Money current account.

I want to make a payment to a new payee at another UK bank in online banking, for a medium 3-figure amount, like I did before on several other occasions to different payees. They ask that I confirm the payment through the app, which I duly go and do. Then a message pops up in online banking saying the payment has been referred for security checks, and I need to call them now. OK. So I call and and get asked by the automated system whether my call is about a CB or a YB account, no option for a Virgin account. I select CB, then go into the "we are busy but will be with you asap" queue which gets eeee-ventually answered by a chap with the broadest Scottish accent I have yet come across. He takes me through security (luckily I have my telephone security code to hand) and asks me whether I want to make the payment. I refrain from giving a rude answer and just say yes please. He says he authorised the payment now and it can take up to 4 hours to go through. He wasn't joking. It really took 4 hours, 4 hours 20 mins if I add all the authorisation nonsense.

I am so pleased this isn't my main/regular current account, and there isn't much chance that it ever will be.

It doesn't sound unlike checks from other current account providers, especially on new accounts.
On a Lloyd's account they also ran an ID Q&A check from my credit file.

It is totally unlike any other current account provider. I have at least one account with all of them, and absolutely none of them has ever held up any first (or subsequent) payment.

ID check against the credit files is something altogether different.

Lloyds did that to me and gave me the option of ID Q&A check over the phone or going into branch with ID. I passed the Q&A check so they asked about the payment/payee and sent it by FP later that day.

Struggling to see the massive difference...if you aren't happy then forgo the £20 interest and close it.  

colsten

dahj said:

Lloyds did that to me and gave me the option of ID Q&A check over the phone or going into branch with ID. I passed the Q&A check so they asked about the payment/payee and sent it by FP later that day.

Struggling to see the massive difference...if you aren't happy then forgo the £20 interest and close it.  

It is still highly unusual, even if you had a check at Lloyds. It has not happened for me on any of at least three dozens of accounts at various banks, including Lloyds and the 2 other LBG banks. 

It's fine by me if you struggle to see the difference, and no, I won't be closing my Virgin accounts but I will continue to point out their peculiarities.

pafpcg

colsten said:

dahj said:

Lloyds did that to me and gave me the option of ID Q&A check over the phone or going into branch with ID. I passed the Q&A check so they asked about the payment/payee and sent it by FP later that day.

Struggling to see the massive difference...if you aren't happy then forgo the £20 interest and close it.  

It is still highly unusual, even if you had a check at Lloyds. It has not happened for me on any of at least three dozens of accounts at various banks, including Lloyds and the 2 other LBG banks.

Really?  You lucky so-and-so!

My partner and I have both had at least one "security check" when making routine payments from LBG accounts.  Then there's the issue of delays in payments to & from Santander for "security" reasons.  I just regard the possibility of a random check as the price to be paid for the benefit of using regular monthly transactions between accounts to maximise interest income.

I'd half-agree with your earlier comment "I am so pleased this isn't my main/regular current account, and there isn't much chance that it ever will be".  I'm happy to continue to use Clydesdale/Virgin Money current accounts on a regular basis as I've done for the last seven years but I wouldn't use them for a "main" account that needs guaranteed access everyday.  I use only desktop computer access and I don't like the cumbersome login process with the fiddly key-generator device.  Since Clydesdale switched to their new software last year, subjectively their system has become more unstable - some functions will trigger an abort forcing relogin (eg whilst I can set each account to paperless one-by-one, clicking on the "set all accounts paperless" button inevitably drops me out).  Then there are functions which work only rarely (re-ordering the accounts list) and the occasional disappearance of accounts (fortunately, always reappearing the next day). 

colsten

pafpcg said:

My partner and I have both had at least one "security check" when making routine payments from LBG accounts.  Then there's the issue of delays in payments to & from Santander for "security" reasons.  I just regard the possibility of a random check as the price to be paid for the benefit of using regular monthly transactions between accounts to maximise interest income.

I don't object to "security checks" but I do object to them taking over 4 hours

[Deleted User]

colsten said:

pafpcg said:

My partner and I have both had at least one "security check" when making routine payments from LBG accounts.  Then there's the issue of delays in payments to & from Santander for "security" reasons.  I just regard the possibility of a random check as the price to be paid for the benefit of using regular monthly transactions between accounts to maximise interest income.

I don't object to "security checks" but I do object to them taking over 4 hours

You didn't say it took over 4 hours for the security check... 
You said it was approved on the call, made disparaging comments about the advisor's accent and that payment was sent circa 4 hours later as also advised on the call (all within PSD timeframes)

colsten

dahj said:

colsten said:

pafpcg said:

My partner and I have both had at least one "security check" when making routine payments from LBG accounts.  Then there's the issue of delays in payments to & from Santander for "security" reasons.  I just regard the possibility of a random check as the price to be paid for the benefit of using regular monthly transactions between accounts to maximise interest income.

I don't object to "security checks" but I do object to them taking over 4 hours

You didn't say it took over 4 hours for the security check... 
You said it was approved on the call, made disparaging comments about the advisor's accent and that payment was sent circa 4 hours later as also advised on the call (all within PSD timeframes)

I won‘t continue to respond to your agresdive comments. Just to note, I did not make disparaging comments about the CS agent. I merely stated factually that he had the broadest Scottish accent.

RG2015

colsten said:t

dahj said:

Lloyds did that to me and gave me the option of ID Q&A check over the phone or going into branch with ID. I passed the Q&A check so they asked about the payment/payee and sent it by FP later that day.

Struggling to see the massive difference...if you aren't happy then forgo the £20 interest and close it.  

It is still highly unusual, even if you had a check at Lloyds. It has not happened for me on any of at least three dozens of accounts at various banks, including Lloyds and the 2 other LBG banks. 

It's fine by me if you struggle to see the difference, and no, I won't be closing my Virgin accounts but I will continue to point out their peculiarities.

More than 36 current accounts? Wow!

Your credit reports must go on forever.

where_are_we

colsten said:

More peculiar experience with the Virgin Money current account.

I want to make a payment to a new payee at another UK bank in online banking, for a medium 3-figure amount, like I did before on several other occasions to different payees. They ask that I confirm the payment through the app, which I duly go and do. Then a message pops up in online banking saying the payment has been referred for security checks, and I need to call them now. OK. So I call and and get asked by the automated system whether my call is about a CB or a YB account, no option for a Virgin account. I select CB, then go into the "we are busy but will be with you asap" queue which gets eeee-ventually answered by a chap with the broadest Scottish accent I have yet come across. He takes me through security (luckily I have my telephone security code to hand) and asks me whether I want to make the payment. I refrain from giving a rude answer and just say yes please. He says he authorised the payment now and it can take up to 4 hours to go through. He wasn't joking. It really took 4 hours, 4 hours 20 mins if I add all the authorisation nonsense.

I am so pleased this isn't my main/regular current account, and there isn't much chance that it ever will be.

Luckily I have never had one of these security checks - you have my sympathy. At least the "Broadest Scottish accent" must have been more authentic than a fake Scottish accent eg Scotty from Star Trek.

colsten

RG2015 said:

colsten said:t

dahj said:

Lloyds did that to me and gave me the option of ID Q&A check over the phone or going into branch with ID. I passed the Q&A check so they asked about the payment/payee and sent it by FP later that day.

Struggling to see the massive difference...if you aren't happy then forgo the £20 interest and close it.  

It is still highly unusual, even if you had a check at Lloyds. It has not happened for me on any of at least three dozens of accounts at various banks, including Lloyds and the 2 other LBG banks. 

It's fine by me if you struggle to see the difference, and no, I won't be closing my Virgin accounts but I will continue to point out their peculiarities.

More than 36 current accounts? Wow!

Your credit reports must go on forever.

It might do but that's not interfering with anything I am doing, so not a problem. As none of the accounts has ever been overdrawn or in default, they will add to my good credit score. 

RG2015

colsten said:

RG2015 said:

colsten said:t

dahj said:

Lloyds did that to me and gave me the option of ID Q&A check over the phone or going into branch with ID. I passed the Q&A check so they asked about the payment/payee and sent it by FP later that day.

Struggling to see the massive difference...if you aren't happy then forgo the £20 interest and close it.  

It is still highly unusual, even if you had a check at Lloyds. It has not happened for me on any of at least three dozens of accounts at various banks, including Lloyds and the 2 other LBG banks. 

It's fine by me if you struggle to see the difference, and no, I won't be closing my Virgin accounts but I will continue to point out their peculiarities.

More than 36 current accounts? Wow!

Your credit reports must go on forever.

It might do but that's not interfering with anything I am doing, so not a problem. As none of the accounts has ever been overdrawn or in default, they will add to my good credit score. 

I thought it was a capital offence on MSE to call a credit score good, bad, or anything else other than meaningless.  It certainly is on the Credit File & Ratings board.