Virgin Money Current Account

colsten

surreysaver said:

I opened this account three weeks ago, and has been blocked since.  Just got a text notifying me I've got a low balance!  Maybe their systems are slowly beginning to grind into action?

Just a thought that might help put an end to this sorry story. In case you haven't tried this yet.

Somewhere on one of the application pages (of which there appear to be several), there is a "Resume existing application" button. I saw it this morning, but don't ask me now how to find it again.....in any case, it still had my application from weeks ago, and it let me "complete" it - - - by saying something like "congratulations, your account is already open".

If you can find that Resume button, you might be able to breathe some life into your application? 

gt94sss2

gt94sss2 said:

My account won’t let me withdraw any money.

I did get an letter a few weeks back saying they thought my application was fraudulent (done by someone else with my details) but I called their fraud team at the time - to confirm the account was legitimate - who said my account had then been unblocked..

If it hasn’t, perhaps that’s why my attempts to get a second account have resulted in no response from Virgin (not even a decline) - despite them carrying out hard credit checks each time

Just to update, I called them today. It seems their fraud management team had a note of my earlier call, saying the account was legitimate - they had just forgotten to do it!
The account has now been unblocked.

surreysaver

colsten said:

surreysaver said:

I opened this account three weeks ago, and has been blocked since.  Just got a text notifying me I've got a low balance!  Maybe their systems are slowly beginning to grind into action?

Just a thought that might help put an end to this sorry story. In case you haven't tried this yet.

Somewhere on one of the application pages (of which there appear to be several), there is a "Resume existing application" button. I saw it this morning, but don't ask me now how to find it again.....in any case, it still had my application from weeks ago, and it let me "complete" it - - - by saying something like "congratulations, your account is already open".

If you can find that Resume button, you might be able to breathe some life into your application? 

I think that's how I manged to get the account open in the first place!  It was previously giving me the 'You look familiar' message, but when I was mucking around with their website I seemed to come across this 'resume application' button, clicked it, and it let me open the account!

crumpet_man

surreysaver, have you phoned them?  I had my account blocked, received an email requesting ID to be uploaded which I did but for some reason they did not receive it.  After a quick phone call it was all resolved and my account is operational again.

hermante

All this hassle for £10 extra a year is not worth it. If they paid 2% on £5000 then maybe.

ischris85

hermante said:

All this hassle for £10 extra a year is not worth it. If they paid 2% on £5000 then maybe.

You mean £20 - for you it might not be, but for others the extra effort is worth it

colsten

ischris85 said:

hermante said:

All this hassle for £10 extra a year is not worth it. If they paid 2% on £5000 then maybe.

You mean £20 - for you it might not be, but for others the extra effort is worth it

I suppose hermante is talking about the difference between having £1,000 in a 1% Marcus and a 2% Virgin.

Some people would happily pick up a tenner if they found one in the street. Others might think it's too much effort. I am one of the ones in the former category 

crumpet_man

To be fair, the application and initial setup was very easy for me.  Account opened and funded in 15 minutes.  It was only the extra security checks that added some time.  I've spent more time in here posting about it than it took to setup the account and resolve any issues.

badger09

Its definitely a weird one. 

I decided to go for a 2nd account yesterday. Started application & got the 'You look familiar' message. Went ahead and 2nd account was opened very smoothly, appearing immediately in app. I transferred the interest from 1st account, then small amount from external account. Both appeared in cleared balance immediately. Then topped up to £1k from external account. Again, appeared in cleared balance. 

However, Transactions screen is still showing no transactions yet.

colsten

badger09 said:

However, Transactions screen is still showing no transactions yet.

Yes, it can take a working day for the transactions and the timeline to be updated. And when the transactions finally appear, they have the little clock next to them for another day or two.