Mobile Cashback problems - Vodaphone

zorber

binz_81 wrote: »

Hi there,

Is there anychance you give me a copy of your email and the address to send it to?
Im back on £35p/m ending in May coz i panicked about the extra 6 months and have still not received a call from the team to sort it out.

Thanks in advance.

Have PMed you

punter2_2

zorber wrote: »

finally i had a call back from the specialist team after 6 weeks.
they had already agreed to half price my contract but had extended my by another 6 months. After weeks and weeks of complaining i finally emailed them and said they had 7 days to reply otherwise i would be taking up the matter with ofcom and the issue of miss selling mobile phone contracts.

within 7 days i get a phone call back offering me half price for the remainder of my contract. i reminded the opperator that i had already accepted this deal and that my complaint was in regards to the fact my contract had been extended with out my permision.
This has now been addressed and my contract has been put back to end in may.

Thank god thats over

could you also send the email and the address to me as well.
I've just realised that i've become a victim of this issue.
thanks,
shane

mcmanlyn

Ooh thank god i got my 1st bill today after they said they'd reduced my line rental in half - and it is correct Might need to call and check when my contract ends though, really don't wanna be tied in for any longer!

syedayorali

hiya i would like 2 know were u with mobile rainbow?

syedayorali

]:j hi has anyone got problems with mobilrainbow?for cashback e-mailed and phoned em! and no reply and with any info and advice will be very helpful thank you

This thread is specifically to discuss offers and discounts from Vodaphone in relation to the

Mobile Cashback Help article

To discuss or ask a question about this article: click reply

[/quote]hiya i would like 2 know if anyone had problems wit mobilerainbow?for cashback problems!tried calling them no answer they hang up on me and e-mailed them no reply

mistert_3

I agreed to take the half price rental for the remainder of my contract and despite being assured by vodafone accounts that I am to be given a credit for the overcharge, vodafone are still debiting the full £35 a month on both my phones and no sign yet of a credit. Come on voda - how long does it take to put a credit through and alter the new bills?

teslacoils

Hiya,

I have only just received notification from the liquidator that the company was in trouble! We got our cashback part only only last week if I remember, so that poses a query in itself.

Would like to know if vodafone have come up with a standard view on what to do. Would also like to know if the directors are going to end up in jail if it seems that the phone company paid a lot of these cashback firms up front, so the moeny must have gone somewhere.

Tim.

sarahh112

Still waiting for my call from Vodaphone customer services to see what they are going to do about my problems with Simply 3G. Have chased a couple of time and I keep getting the standard 'you will get a call within three days' ha ha ha ha ha. I think I will fall off my chair with shock when the call final does come through.

mistert_3

Vodafone finally sent me an updated bill with the credit on it (took 3 months to sort).

40a

Seemed to have sorted it out now (although it did take about 2 months). So here's my story and advice:

I originally called CS to discuss the situation and as previous members have pointed out, I'd get a phone call within 72hrs. Which unsurprisingly didn't happen.

Personally, I don't like phoning CSs so I contacted them via my online account's messaging service. Got an email reply saying that I'll be contacted within 72hrs. This time they did phone me but there was no reply when I picked up that call (apparently they sometimes forget that they've left the mute button on).

So I emailed them again saying that they couldn't keep their promises of contacting me within 72hr (excluding the calls when the mute was on). Got a reply saying sorry and that the situation has been submitted to the manager and that I'll receive a call within 24hrs. Didn't happen so I sent another email. Got the same reply but this time i really got a call the next day!

The special team called me explaining that they are fully aware of the situation with Phoneboxdirect etc. and have set up this special team to deal with it, but it took them a few weeks to get it up and running. They are now offering a "rescue package" for us: I was offered 500min + 250 txts for £17.50 pm till the end of my original contract (i.e. half the price of my original line rental).

As I waited for a few months to sort the thing out I asked if I could be credited for the months during which I was waiting for the calls. I was told to contact CS as they couldn't do it. Contacted CS and the lady said she couldn't do it either, so I asked who could. She later asked her supervisor and replied that they could credit me with one month's half price line rental (i.e. £17.50).

Now I just have to wait for the bills to see if they've done it all correctly.

So my advice:

1) Send a message from your online account.
2) If they email back with a "We will contact you within in the next 72hr/48hr/24hrs... hold them to it.
3) If there's no reply/callback - reply to the email and say that they're not holding to their word.
4) Repeat till you get the call.
5) After talking to the special team and getting the correct deal, phone CS again and ask for some credit for the months you had to wait for sorting out the situation - tell them to ask the supervisor if they don't know.

Good luck.