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wmb194

The e-mail I have received about logging into internet banking is different from the other posters ie. it notes that I HAVE logged in in the past 90 days:

When you applied for your new account, we noticed that you were already registered for internet banking. As you’ve logged in within the past 90 days, to make things easier for you, we’ll cancel your new internet banking registration.
Just destroy the new activation code we’ve sent you in the post. And log into your internet banking using your existing User ID and password, and your new account will appear in the next seven days.

So guess what? My old login no longer works but the new login does and is asking for an activation code. Bizarre.

clivep

wmb194 wrote: »

The e-mail I have received about logging into internet banking is different from the other posters ie. it notes that I HAVE logged in in the past 90 days:



So guess what? My old login no longer works but the new login does and is asking for an activation code. Bizarre.

Looks like they have the messages the wrong way round.

Yorkshire_Pud

clivep wrote: »

Looks like they have the messages the wrong way round.

Or the messages the right way round but the action TSB then perform is the wrong one!?

So someone who has logged in in the last 90 days has their log in details replaced with the new ones but can't log in anymore until the awaited activation code arrives!? Thus locking them out of Internet banking for now.

Then again someone who was told they hadn't logged in in the last 90 days had:cool:

clivep

Yorkshire_Pud wrote: »

Or the messages the right way round but the action TSB then perform is the wrong one!?

So someone who has logged in in the last 90 days has their log in details replaced with the new ones but can't log in anymore until the awaited activation code arrives!? Thus locking them out of Internet banking for now.

Then again someone who was told they hadn't logged in in the last 90 days had:cool:

In my case the messages were the wrong way round. I log in every month but got the message saying I hadn't in the last 90 days and my old login details would be replaced - they weren't.

Had I received the message wmb194 got then this would have correctly identified the situation and the action that TSB then took.

wmb194

So I've received the activation code for my new internet log-in and... It failed with a 'generic error code.' After a number of tries yesterday and today it now says that I've made too many attempts. There is a button to press to request a new activation code but it doesn't appear to actually do anything. Man, TSB is useless. Lucky I only use it for a modest amount of savings and no doubt(!) my debit cards and telephone banking will still work.

MDMD

Ed-1 wrote: »

You'll probably get the following email after a few days (regardless of whether you've used your old profile within 90 days - and despite what the email says, they cancel the new one and merge it with the old one):

I’ve now had this email saying they will keep the news ones you’ve just set up and sure enough they have it the wrong way around.

Yorkshire_Pud

wmb194 wrote: »

So I've received the activation code for my new internet log-in and... It failed with a 'generic error code.' After a number of tries yesterday and today it now says that I've made too many attempts. There is a button to press to request a new activation code but it doesn't appear to actually do anything. Man, TSB is useless. Lucky I only use it for a modest amount of savings and no doubt(!) my debit cards and telephone banking will still work.

Is there any reason not to just Register for Internet banking? I did this after using the activation code on one account successfully but then because I had used the same ID and password for a second TSB account I opened it went straight to memorable information which I had just set up on the first account. My only option then seemed to be to register for online banking which got me a second login account but now I wonder if that stops the merchant tracking the second account.

Then again if TSB recognise that a customer already has an account they sometimes add the new account themselves without activation code.

Then again TSB didn't amalgamate my two new accounts in spite of stating Ai only need to list one account.

Just TSB being TSB?! Reliably inconsistent.

fenwick458

I clicked on the link from quidco and opened an account last week, It's open (just appeared in my app, i used same login details despite setting up new ones?)
but nothing is showing on quidco. I've never used it before, should it not be "tracked"
i'd be suprised if this one works TBH, it seems alike a bit of a !!!! up!

Yorkshire_Pud

fenwick458 wrote: »

I clicked on the link from quidco and opened an account last week, It's open (just appeared in my app, i used same login details despite setting up new ones?)
but nothing is showing on quidco. I've never used it before, should it not be "tracked"
i'd be suprised if this one works TBH, it seems alike a bit of a !!!! up!

My first application tracked in minutes and the second account about four hours after. Also when you click away from TSB and back to Quidco it should say We have recorded your visit. It does that even if you don't make a purchase as long as you click directly from Quidco to the merchant.

fenwick458

Yorkshire_Pud wrote: »

My first application tracked in minutes and the second account about four hours after. Also when you click away from TSB and back to Quidco it should say We have recorded your visit. It does that even if you don't make a purchase as long as you click directly from Quidco to the merchant.

I can't rememmber if it said it recoreded the visit or not??
I just tried to raise a claim on quidco, all of the details about the offer were in there for me to select(eg, TSB offer, the date I did it (18th) and the amount of £50, so it must know I've done it) but right at the end i can't submit it because it just says make sure the tickbox is ticked, even though it is ticked:mad: