Programs keep going "Not responding"

Neil_Jones

tonyh66 wrote: »

Why is there 9x chrome.exe's in the running list?

That's normal:
https://support.google.com/chrome/thread/2064254?hl=en

Same happens with Firefox.

grumpycrab

Chomeur wrote: »

Do I need to do anything about the updates you mention, or will W10 tell me about them anyway?

Should install them in the next day. Or type windows update in search and click on check for updates.

Chomeur

This is still a problem actually. It never entirely went away, and now seems to be getting worse again.

I see that a new version of Windows 10 was released on November 12, so perhaps I should try installing that. But in the meantime is there a way that I can temporarily disable my D drive to see if that is causing the problem?

I don't think that BetAngel is the problem - the issues still occur when it is not running.

that

I'd try this https://www.bleepingcomputer.com/download/adwcleaner/dl/382/ and run malware bytes again

no make and model? The easiest way to disable the d: drive is to turn off the pc and pull the data cable out of the drive. My mankey old dell has a mother board issue, which when a cd drive is connected to the second channel ide port, the first channel performs very badly in comparison

I would in the first instance be looking in event viewer. If that was not obvious, would download systems internals windows tool suite and would be looking a procexp and procmon, but in most situations it is quicker to do a complete re-install?

old d: to new c:? you migrated, or reinstalled... and the real question is your trim is enabled? In the bios it is set to ahci, if not and you change it then it probably will not work after, it is something you do before a win installation.

Chomeur

that said:

I'd try this https://www.bleepingcomputer.com/download/adwcleaner/dl/382/ and run malware bytes again

no make and model? The easiest way to disable the d: drive is to turn off the pc and pull the data cable out of the drive. My mankey old dell has a mother board issue, which when a cd drive is connected to the second channel ide port, the first channel performs very badly in comparison

I would in the first instance be looking in event viewer. If that was not obvious, would download systems internals windows tool suite and would be looking a procexp and procmon, but in most situations it is quicker to do a complete re-install?

old d: to new c:? you migrated, or reinstalled... and the real question is your trim is enabled? In the bios it is set to ahci, if not and you change it then it probably will not work after, it is something you do before a win installation.

OK, I've belatedly got around to trying it without D drive unplugged, and it's a lot better. Here are the details of the computer:

Shuttle SH370R6 assembled PC system (Sn.sh370r60201i34f00131) Processor : Intel Core i5 8600 Memory: 16Gb adata (2x8Gb) DDR4 Hard drive/SSD: 480Gb SSD Operating system: Windows 10 home 64bit Microsoft Office: Microsoft Office Home and Student 2019 Medialess

I don't really understand any of the questions in your list paragraph!  I just plugged the old drive in, and there was a space for it. I think it was given the D letter automatically. Windows was preinstalled on the new drive, so I don't see what I could have done before a win installation.
The question now is whether I can continue to use the old drive, and if so how. It has about 68GB of photos that I'd still like to be able to access. I tried copying these across to the new drive but I recall getting various error messages.The old drive also has Adobe Lightroom on it which I seem to recall I found hard to transfer over when I got the new computer, so I left it and still use it from the old drive. Any advice?
Thanks.

Frozen_up_north

Windows 10 and an i5, with enough RAM and an SSD, should run like greased lightning. There is nothing inherently slow with Win 10.

Points to watch for, assuming you haven’t a rogue program...

1. Anti-virus will keep trying to scan disks, DVDs, etc. It can significantly slow things. Run a full scan then make sure (if it is configurable) that the A/V only uses a fraction of the processor power.

2. Check the processor is using only around 5% once the machine has booted and settled, which should only take around 30 seconds. (CTRL-DEL, Task Manager will show you).

3. Check what programs are starting at power up. That Betangel could be running... There could be other programs also running, or even trying to phone home.

Chomeur

Frozen_up_north said:

Windows 10 and an i5, with enough RAM and an SSD, should run like greased lightning. There is nothing inherently slow with Win 10.

Points to watch for, assuming you haven’t a rogue program...

1. Anti-virus will keep trying to scan disks, DVDs, etc. It can significantly slow things. Run a full scan then make sure (if it is configurable) that the A/V only uses a fraction of the processor power.

2. Check the processor is using only around 5% once the machine has booted and settled, which should only take around 30 seconds. (CTRL-DEL, Task Manager will show you).

3. Check what programs are starting at power up. That Betangel could be running... There could be other programs also running, or even trying to phone home.

OK, the basic state, with or without D connected is that Chrome uses about 5% of CPU and Betangel about 2%. A bit more than you suggest, but it doesn't sound like it should be a problem.
But with D connected, when programs freeze, the usage of "Antimalware Service Executable" uses up to 30% of CPU. Without D connected they don't freeze. So it sounds as if that is the problem. But I'm not sure it is possible to limit how much CPU it uses as you suggest, is it? A quick search hasn't really helped me.

Frozen_up_north

Have you a separate anti-malware program running? A/V and anti-malware can clash. Let the A/V software run a scan of D, it is probably seeing the drive as a new disk and using a lot of resource scanning it.

The same “busy” issue can occur every time you insert a CD or DVD. 

a

Chomeur said:

OK, the basic state, with or without D connected is that Chrome uses about 5% of CPU and Betangel about 2%. A bit more than you suggest, but it doesn't sound like it should be a problem.
But with D connected, when programs freeze, the usage of "Antimalware Service Executable" uses up to 30% of CPU. Without D connected they don't freeze. So it sounds as if that is the problem. But I'm not sure it is possible to limit how much CPU it uses as you suggest, is it? A quick search hasn't really helped me.

I would not  carve this in stone, but to me it sound like the controller is having difficulty.
Would defrag the rust spinner. Would run a SMART test (or hdd test) on the rust spinner. Could be multiple retries??? Looking in event viewer would also cause no damage.

By changing this your system may no longer boot into windows: In the bios make sure ahci is enabled, if it is not there select raid for the disk option. Would look for a new bios too.

Would also check that the installed drivers are the same, or newer than the ones from their web page

I would download process explorer (from ms - get the whole sysinternals suite), enable the virus total items (under one of the top menu items) and look for something odd, possibly something that is grabbing the disk. Intel's ICH9 chipset has a maximum throughput of ~600 MB/s (6Gb/s - 10 bits make one character - think the extra 2 bits are checksum???) per controller, but this chip/controller is shared. Does this chip keep waiting for the rust spinner, or interrupting the ssd? The ssd looks like a disk, rather than a M2 card on a pcie bus?

You did not upgrade from 7, but instead did a clean 10 install?

At an admin command prompt, you can run Resmon (a built in windows command), and you want a small disk queue, think less than 1??? with hopefully low i/o.   

Also part of the sysinternals suite is another tool called Process Monitor. Admittedly this tool can be bit of a beast, and has to be configured, but you can track down your disk access among many other things.

If I were to fiddle with it and get no where, would probably take a ebay £6-10 gamble and buy another ssd controller card specifically for the rust spinner, if  the ssd is not M2. Think the m2 has its own higher speed controller?

Chomeur

a said:

Chomeur said:

OK, the basic state, with or without D connected is that Chrome uses about 5% of CPU and Betangel about 2%. A bit more than you suggest, but it doesn't sound like it should be a problem.
But with D connected, when programs freeze, the usage of "Antimalware Service Executable" uses up to 30% of CPU. Without D connected they don't freeze. So it sounds as if that is the problem. But I'm not sure it is possible to limit how much CPU it uses as you suggest, is it? A quick search hasn't really helped me.

I would not  carve this in stone, but to me it sound like the controller is having difficulty.
Would defrag the rust spinner. Would run a SMART test (or hdd test) on the rust spinner. Could be multiple retries??? Looking in event viewer would also cause no damage.

By changing this your system may no longer boot into windows: In the bios make sure ahci is enabled, if it is not there select raid for the disk option. Would look for a new bios too.

Would also check that the installed drivers are the same, or newer than the ones from their web page

I would download process explorer (from ms - get the whole sysinternals suite), enable the virus total items (under one of the top menu items) and look for something odd, possibly something that is grabbing the disk. Intel's ICH9 chipset has a maximum throughput of ~600 MB/s (6Gb/s - 10 bits make one character - think the extra 2 bits are checksum???) per controller, but this chip/controller is shared. Does this chip keep waiting for the rust spinner, or interrupting the ssd? The ssd looks like a disk, rather than a M2 card on a pcie bus?

You did not upgrade from 7, but instead did a clean 10 install?

At an admin command prompt, you can run Resmon (a built in windows command), and you want a small disk queue, think less than 1??? with hopefully low i/o.   

Also part of the sysinternals suite is another tool called Process Monitor. Admittedly this tool can be bit of a beast, and has to be configured, but you can track down your disk access among many other things.

If I were to fiddle with it and get no where, would probably take a ebay £6-10 gamble and buy another ssd controller card specifically for the rust spinner, if  the ssd is not M2. Think the m2 has its own higher speed controller?

I have defragmented the D drive and it has made no difference. As I have said, the new computer came with Windows 10 installed. All of the Windows 7 files are naturally still on the D drive but nobody has said that that is a problem.
It would sound easier to get everything off the D drive and onto C than get my head around all of the other things you are suggesting, to be honest.