Forum Home» Techie Stuff

Programs keep going "Not responding"

New Post Advanced Search

Programs keep going "Not responding"

edited 30 November -1 at 1:00AM in Techie Stuff
44 replies 1.6K views
ChomeurChomeur Forumite
1.9K posts
Part of the Furniture 1,000 Posts
✭✭✭
edited 30 November -1 at 1:00AM in Techie Stuff
I'm running Windows 10 and am sick of programs going into "not responding" mode. This probably happens 20 times a day at least. I can be typing in Word and it suddenly goes into this mode. I keep typing and about 20 seconds later it wakes up again, and what I have typed in the interim appears. Other programs freeze in a similar manner - Chrome, Notepad++, Excel.

AndyPix suggested installing and running MalwareBytes https://forums.moneysavingexpert.com/showthread.php?t=6033382&highlight=malware. But all that does is find a lot of "potentially unwanted programs" contained in a Chrome user data folder, and then offers to quarantine them. I can do that but the freezes still continue. And I don't think that the problem is with Chrome because applications freeze even if Chrome is not running.

So any ideas how to fix this?

Thanks.
«1345

Replies

  • edited 4 November 2019 at 12:08PM
    grumpycrabgrumpycrab Forumite
    4.6K posts
    Part of the Furniture 1,000 Posts Name Dropper Bake Off Boss!
    ✭✭✭✭
    edited 4 November 2019 at 12:08PM
    Looked for computer spec here https://forums.moneysavingexpert.com/showthread.php?p=76145863
    but couldn't find anything...so might have to start from scratch...
    1. how old is computer? was W10 an upgrade or did it have W10 from new? version of W10? (winver in search will tell you)
    2. how much memory
    3. ssd or old fashioned disk? how much space free.
    4. which anti-virus program(s) do you run
    5. do you have Trusteer Rapport installed? recommand providing a screenshot of installed programs (control panel -> uninstall a program -> sort by Installed by date - latest first
    6. recommend providing a screenshot of running programs. Ctrl + Shift + Esc -> [More Details if not already shown] -> Details tab -> sort on CPU - highest first.
    If you put your general location in your Profile, somebody here may be able to come and help you.
  • Neil_JonesNeil_Jones Forumite
    4.3K posts
    Eighth Anniversary 1,000 Posts Name Dropper
    ✭✭✭✭
    Programs don't go into "not responding" for fun, there is usually an underlying issue for it.

    Since all programs are affected this could be some other software installed on the machine, you don't have more than one anti-virus package installed by any chance do you? Doing this means they will spend more time fighting with each other than anything else.

    Rapport can cause Chrome issues (Rapport in all honesty causes more issues than it claims to solve) but it shouldn't affect Office or Notepad++

    The other potential cause is hardware.
  • ChomeurChomeur Forumite
    1.9K posts
    Part of the Furniture 1,000 Posts
    ✭✭✭
    1. Just one year old. W10 was new. Version 1809 (OS Build 17763.805)
    2. 16GB
    3. I have two drives, the first is ssd, the second is from my old computer and is a "Hard Disc Drive". 323GB free out of 446GB on the first, 54GB free out of 293 GB on the second.
    4. Windows Defender.
    5. No. https://ibb.co/09Y45dV
    6. https://ibb.co/3mQfnh5


    Thanks for your help.
  • ChomeurChomeur Forumite
    1.9K posts
    Part of the Furniture 1,000 Posts
    ✭✭✭
    Neil_Jones wrote: »
    Programs don't go into "not responding" for fun, there is usually an underlying issue for it.

    Since all programs are affected this could be some other software installed on the machine, you don't have more than one anti-virus package installed by any chance do you? Doing this means they will spend more time fighting with each other than anything else.

    Rapport can cause Chrome issues (Rapport in all honesty causes more issues than it claims to solve) but it shouldn't affect Office or Notepad++

    The other potential cause is hardware.

    Just Windows Defender, I believe.

    I tried Rapport once and quickly got rid of it, and that was not on this PC.
  • edited 4 November 2019 at 1:15PM
    grumpycrabgrumpycrab Forumite
    4.6K posts
    Part of the Furniture 1,000 Posts Name Dropper Bake Off Boss!
    ✭✭✭✭
    edited 4 November 2019 at 1:15PM
    Chomeur wrote: »
    1. Just one year old. W10 was new. Version 1809 (OS Build 17763.805)
    What I would do first...install the latest Windows10...
    1. backup any important documents
    2. you can either use windows update OR -preferred- download the latest windows 10 image from
    https://www.microsoft.com/en-gb/software-download/windows10
    - onto your own computer is fine rather than external media -
    then install it manually by double-clicking on the image.
    This will do an upgrade install and 1. don't allow downloading any updates at this stage and 2. keep data and apps when it asks
    This should be quite quick with your ssd.

    PS. the hard disk might have something to do with it; but we'll assume not at this stage; install the latest W10 - and there'll be some updates to do AFTERWARDS.

    PS2. close betangel before doing the update
    If you put your general location in your Profile, somebody here may be able to come and help you.
  • ChomeurChomeur Forumite
    1.9K posts
    Part of the Furniture 1,000 Posts
    ✭✭✭
    Thanks. I've updated W10 and it seems a lot better, so fingers crossed that it stays that way. Do I need to do anything about the updates you mention, or will W10 tell me about them anyway?
  • edited 4 November 2019 at 8:52PM
    thatthat Forumite
    1.5K posts
    ✭✭✭
    edited 4 November 2019 at 8:52PM
    From your screenshots (https://ibb.co/3mQfnh5), BetAngel seems to take a good bite of memory

    Dfrgui (defrag) should not be running on an ssd ever.

    could be worth while running malwarebytes and Bleachbit or ccleaner.
  • tonyh66tonyh66 Forumite
    1.7K posts
    Ninth Anniversary 1,000 Posts
    ✭✭✭
    Why is there 9x chrome.exe's in the running list?
  • ChomeurChomeur Forumite
    1.9K posts
    Part of the Furniture 1,000 Posts
    ✭✭✭
    that wrote: »
    From your screenshots (https://ibb.co/3mQfnh5), BetAngel seems to take a good bite of memory

    Dfrgui (defrag) should not be running on an ssd ever.

    could be worth while running malwarebytes and Bleachbit or ccleaner.

    a) yes I'm not surprised.
    b) Thanks, I didn't know that and have now turned it off. Maybe there should be a warning of this in the defrag program?
    c) I ran malwarebytes this morning, and as I mentioned, all it came up with is "potentially unwanted programs". After I ran it, it closed Chrome, so I'm not that inclined to run it very often.
  • ChomeurChomeur Forumite
    1.9K posts
    Part of the Furniture 1,000 Posts
    ✭✭✭
    tonyh66 wrote: »
    Why is there 9x chrome.exe's in the running list?

    No idea. I have two Chrome windows and about a dozen tabs open typically.
Sign In or Register to comment.

Quick links

Essential Money | Who & Where are you? | Work & Benefits | Household and travel | Shopping & Freebies | About MSE | The MoneySavers Arms | Covid-19 & Coronavirus Support