Setanta sports £1 for 2 mths.

meerustar

fedupconsumer wrote: »

Thats unexeptable meerustar you have given them notice just because its christmas they are fobbing you off. Did you pay via direct debit if so go to the bank and get it cancelled as soon as possible put yourself in control of the situation not them.They can deal with a cancellation request on working days the argument that the relevant department is not in is in a company of that size laughable stick to your guns and cancel.

good luck

DD now cancelled

pingu

i am going to cancel DD in a bit

do i still need to give them a ring?

and can anyone print the phone no. Please

MORPH3US

Are you guys Sky or Virgin Media?!?

I called Virgin Media today and got told I don't need to give a months notice, just call up a couple of days before...

I recorded this conversation as proof but the quality isn't too good so would appreciate if any other VM customers have been told the same...?

M

bacard1

pingu wrote: »

i am going to cancel DD in a bit

do i still need to give them a ring?

and can anyone print the phone no. Please

yes call them

the number its at the top of this page and also on page 1

fedupconsumer

pingu wrote: »

i am going to cancel DD in a bit

do i still need to give them a ring?

and can anyone print the phone no. Please

First thing ring them log the call and the details of the person you dealt with. Secondly if they state that they cannot cancel then simply tell them to activate a cancellation request to the department they have not comebacks as you have given them notice of cancellation.The onus is on them to make sure it goes through ; secondly cancel payment meathod if done by DD its easier than Credit or Debit card payment. If you are going to take them up on any offer make sure its done via Direct Debit it puts control of your funds back to you rather than them. Thirdly follow the phonecall up with a registered cancellation letter so that they cannot argue that they have not received the cancellation notice. If you cancel via DD they will send you letters requesting payment keep them if the contiune to haras you for payment. Fourthly make sure you keep an eye on and around your payment date to Setanta as well as they use different reference numbers for their direct debit payments not a single number generated.

All contact details are here

Setanta GB, 4th Floor, 8 Waterloo Place, London SW1Y 4 BE
Phone: +44 (0) 8700 50 69 80

Email: [EMAIL="setantauk@setanta.com"]setantauk@setanta.com[/EMAIL]

Saynoto 0870 site has these two numbers for Setanta to save on the phone bill
search setanta here
http://www.saynoto0870.com/search.php

cancelation letters need to be addressed here

Setanta Sports
PO Box 800
Kirkcaldy
Fife
KY2 6WD
United Kingdom

Good luck to those cancelling

rockin_plumber

I took this offer out on the 24th Novemember....
But in the T&C.. which I printed out :cool:
Item 6 says.......

6. Freeview & Satellite customers - to cancel with effect from the end of the first two months call Setanta between 26th December 2007 & 15th January 2008

Thats good enough for me

Dopple

Do Setanta offer those wanting to cancel a discount if you continue with the service?
(say £5 a month for the next 3 months). I went for the 2 free months deal.
I enjoying watching the Prem football but don't watch anything else on it so it's not worth £10 a month to me.

scottish_blend

Would be interested in the answer to this myself actually - I would pay £15 for 3 months access in order to watch Rangers winning the League

meerustar

scottish_blend wrote: »

Would be interested in the answer to this myself actually - I would pay £15 for 3 months access in order to watch Rangers winning the League

I cancelled on 24th December giving 30 days notice.

I was asked if I would like it for a further 3 months at £5 per month, but I never really watched it anyway, so refused.

wen2202

Just given my 30 days notice, man tried to give me the flannel about it being boxing day, i told him i'd cancelled the DD and put it in writing and they would be receiving it asap, asked him to make a note on my account and thanked him for his help.:T