Shell energy broadband - any feedback from recent joiners ?

warmasice

Anyone recieve this notification today?..

Increases to our charges

■   Your fibre broadband monthly rental will increase by £1 per month. ■   If you have a call plan, the price will increase by £1 per month. ■   Our Call Connection Charge for calls made outside of a call plan will increase to 23p per call. ■   Our call rates to UK landlines, UK mobiles and service numbers for calls made outside of a call plan will increase to 15p per minute. You don’t need to take any action. The above pricing will come into effect automatically on 11 January 2021. You can cancel your service within the next 30 days without early cancellation charges. Not happy with the change? Call us on 0333 241 9412, lines are open Monday to Friday, from 9am to 5pm. You can also send an email to broadband.enquiries@shellenergy.co.uk

Studley1970

Yep, I did 🙁 
but I also received this email from Shell  when I first joined, advising my price will never go up. 

Care to comment Shell ?

gamb2

Yes, I received the same warning today and have reported it to MSE news. I was also caught out by the inc./ex VAT trick that others have reported. Now, if one builds the +VAT along with the extra £2 per month over the whole contract, they would not have looked as attractive as it seemed in the summer. 
Back to ploughing through all those Shell energy e-mails to find their original promises.
As far as the broadband service is concerned, once they got it working (took a week to transfer the broadband), it works very well and is often at a higher speed than they promised.
George

mohammed1111

Studley1970 said:

Yep, I did 🙁 
but I also received this email from Shell  when I first joined, advising my price will never go up. 

Care to comment Shell ?

They've carefully worded it, what they're doing here is a mid contract price rise 

alandaniel132

Studley1970 said:

Yep, I did 🙁 
but I also received this email from Shell  when I first joined, advising my price will never go up. 

Care to comment Shell ?

They said they not going to increase price. And now they are going

warmasice

This is ridiculous it really is

Chino

Studley1970 said:

but I also received this email from Shell  when I first joined, advising my price will never go up.

To be fair, this email only states that your price won't rise at the end of your contract - which in itself is a misleading phrase - it makes no mention about price rises during the minimum term of your contract!

By the same shady practice, Shell Energy has the cheek to claim that it imposes "no hidden costs", whilst burying a "Cease Charge" in its terms and conditions that it makes no mention of in its advertising collateral.

VXman

MSE_Chris said:

rpip wrote: »

I have just joined and think that at least the 1st of following should have been mentioned.
1. Page 7 of Shell Pricing pdf states that a Cease Charge of £15 will be incurred including after 12 months contract period!!
2. Shell charge £35 if you dont return the Router if they request this.

Shell are very slow to respond to emails and poor comprehension. Their chat facility is always ' we are currently....long wait'

Hi rpip,

We've asked Shell Energy about this £15 cease charge and it's agreed to waive it for all switches made through MSE that came with this £75 bill credit offer. This means you won't be charged £15 should you wish to switch after the min 12 months has elapsed.

All other earlier termination charges will still stand as per it's T&C's.

I hope this helps reassure you and other users who questioned this charge.

MSE Chris

Does this apply to all MSE switches or just the £75 bill credit offer. I am on the £120 offer from up to August 31st.

pallyman

It was on the £120 offer also,I am on that.

Longreach

Hello

Has anyone joined through MCE’s link during the promotion that ended 6th December and found out its not a 12 month contract but a 18 month one that negates the deal broadcast on 26th November?