SVS Securities - shut down?

sweeter_strudel

Why am I envious of other people's mires? Some of them simpler than my own.

I have no ISA holdings in either Phoenix or Qort. No ability to print statements. No transaction history apart from a small telephone trade I did via ITI's dealing desk - although the descriptions in the Qort account would not help you work out what I had bought.

The lack of shares is now a worry cos after HL accepted a bunch of shares they shouldn't have, and they claimed they returned them to ITI, I have no idea where they are apart from in the parallel universe between HL and ITI. I raised another ticket as a complaint. Will email when I am in the mood.....

My trading account is still in Qort - never made it to Phoenix - and has certainly never made it to ii.

Also need to email a response to the "final" compensation offer from ITI.

The FOS also got in touch - saying they were a bit busy to deal with my complaint.

It'll get sorted by Christmas. I just ain't too sure which one.

PS. The daily reorganising of the pages on here? I wonder if someone is going back through all the pages and chopping out all the contentious threads? I did report one poster who was pitching their 3rd party services - and the thread was culled within a day. I wonder if this attracted attention and the moderators are now working their way back through our juicy history?

GeorgieC

Sheris said:

GeorgieC said:

I forgot to say that QORT statements will be manually generated by Chris Smith and his team or I believe auto generated monthly. To be fair Chris is good at his job, knows his onions and is a genuinely nice person but is relatively new to ITI and has been hit with a baptism of fire.

Clueless statements you have stated.

I am sorry you think they are clueless. I am merely trying to help...

GeorgieC

My2penneth said:

If Chris Smith (the bloke who blocked my phone when I tried to ring him) can produce statements from Qort - why can't we and why do I have to ask them many times?  

There is no client portal for QORT. Pretty much all input is manual from within ITI. You have to ask them many times because that seems to be the way now with ITI. Turnover in staff has been huge in the last couple of years...
2 x Heads of Dealing gone
CEO gone
COO gone
Chairman gone
Head of Compliance gone
2 x Head of back office gone
2 x Head of FX gone
Project Manager gone (and boy do they need one now!)
CASS officer gone
Office Manager gone
plus several others. Don't tell me this is natural attrition...

shiznit76

Still wonder how it seems to be that transfers out to HL seem to be happening but none to Iweb, are they going by broker or is it Iweb not doing their job?

NorthBryan

So I all my shares moved from LC to ITI capital, I didn't see them on the portal at first but done the onboarding process and over the first weeks showed up then following weeks they doubled up or just showed my holdings but now a large of my holdings (shares) are not showing up at all. I emailed the accountmanagement <accountmanagement@iticapital.com somone replied back to say they going to look into it but nearly 3 weeks have gone and I been chasing that I would like an update and no one replys. So now I'm worried they are looking for excuse to say that they lost my share or if I been hacked and someone sold them. there is no urgency from them at all and wondering if anyone can advise how I make a official complaint? I'm so upset with LC picking this company it's just been a money making excise for them.

Michael_Reynolds

GeorgieC said:

My2penneth said:

If Chris Smith (the bloke who blocked my phone when I tried to ring him) can produce statements from Qort - why can't we and why do I have to ask them many times?  

There is no client portal for QORT. Pretty much all input is manual from within ITI. You have to ask them many times because that seems to be the way now with ITI. Turnover in staff has been huge in the last couple of years...
2 x Heads of Dealing gone
CEO gone
COO gone
Chairman gone
Head of Compliance gone
2 x Head of back office gone
2 x Head of FX gone
Project Manager gone (and boy do they need one now!)
CASS officer gone
Office Manager gone
plus several others. Don't tell me this is natural attrition...

You seem to have a great deal of information regarding ITI's Personnel?

pafpcg

GeorgieC said:

My2penneth said:

If Chris Smith (the bloke who blocked my phone when I tried to ring him) can produce statements from Qort - why can't we and why do I have to ask them many times?  

There is no client portal for QORT. Pretty much all input is manual from within ITI. You have to ask them many times because that seems to be the way now with ITI.
.......

What's your definition of a "client portal"?  My definition is: a method of allowing a client (ie me) to access the data-base to see our holdings.  Remember the "client portal" which LC set-up in early 2020 to allow us to check our individual holdings in the SVS data-base? 
So what was I using to access the equity and cash holdings which had been transferred to ITI from SVS when I was given the initial login instructions by ITI in early August?  Was that not QORT?   (As an immediate opt-outer, I never went through the onboarding process to open a Phoenix account.)

jenwrendorset

GeorgieC said:

Jools2001 said:

Anyone here, got any further forward with their delisted  stocks from iti,
they want to charge me £12 for each stock to get in certificate form, bit of a joke if you ask me
after all the money paid to the administrator, shouldnt this cost off been covered in the fee i was charged by LC?
If i did take certificate form, is it easy to get them resold with a certificate if they were to relist in the future ( some hope!  lol )

thanks in advance 

Jools2001

Realistically it will be even more of an admin nightmare for ITI to administer anything that has been delisted. Contact Andy Knight at ITI and try and offset any cost against their admin cost / problems increasing. My bet is they will waive any charge but worth a try any which way... 

This is something that I didn't think of so very interested to follow this tab.  We have two holdings of delisted AIM shares (same company, but in two accounts) and have been wondering what are options are.  Currently they are sitting forlornly in a Qort account, unwanted by ITI because they don't accept AIM listed shares and unacceptable to transfer to iWeb because they, in turn, don't accept delisted holdings.  I've taken note of Andy Knight as being yet another contact at ITI and will contact him but was just wondering whether anyone has had any success in obtaining a paper certificate.  I'm even prepared to pay if it gets shot of ITI connection.

jenwrendorset

Sold shares on 22 Oct, settlement date 26 October, dealing desk supposedly going to transfer cash to our bank account but needless to say it has failed to materialise.  The amount which is quite substantial does still show in our ITI account in red and has the minus sign in front which optimistically I would like to think means it's enroute to us (as is Christmas, of course).  My three attempts at speaking to someone in Accounts Management were futile, I was informed that being a joint account they couldn't deal with my call and I would need to involve trustees etc etc.........haven't a clue what she was talking about and doubt whether she did.  I was promised a return call from someone who may be able to advise but of course that never happened.  I've emailed the agent who dealt with the sale because he was one of the few people who actually spoke english and whom I understood, so see what happens.  I haven't the heart to ring iWeb today to see how the transfers are going, leave that excitement for another day.  I did have a lengthy chat with the FCA yesterday, all very civilised but got absolutely nothing out of them, the agent's suggestion was that I follow up my FOS complaint which I'm currently doing but just waiting to get that money into our account first and then that's another ITI account that is defunct, then it will be down to 2.

johnburman

 I did have a lengthy chat with the FCA yesterday, all very civilised but got absolutely nothing out of them
I know; discussing things with the FCA  is mindless BUT IT MUST BE DONE. Only they can pressure ITI to get things right.  My fear is tha tthere are not enough complaints to the FCA and FOS, so it pays ITI to delay the improvements they need.

 But here isa funny thing - i have just been told by ITI that their compliance team do not have a telephoine number  - all comms internally are done by email!   [and we know how good ITI are at dealing with emails!)