SVS Securities - shut down?

johnburman

Must always complain to the FCA and make a compensation claim on the FOS. Always. 

LEAR1

n_aftab said:

shiznit76 said:

it only seems to be Iweb having this problem, see quite a few posters have managed to jump ship to HL, but not heard anyone getting moved to Iweb

I can confirm i managed to get everything moved to HL, might be worth using them just to get your stocks out once there you can do as you want .. sounds like hassle yes .. but certainly better then being stuck with iti.

I'd agree with n_aftab. All my stocks and the vast majority of my cash moved to HL (from Qort account only) with relatively little difficulty compared to some stories I'm hearing from others, albeit the pace wasn't great. Ultimately though, once ITI moved up from reverse to first gear back in early October time, a number of us saw progress with our transfers to HL. As of today, ITI confirmed to me by email that the last cash amount that I had told them was missing (a reconciliation error their end) is on its way to HL, so that will completely clear my deck with ITI and all dealings with them...

For those not having luck with iWeb (or other broker platforms), I'd suggest hounding ITI daily demanding answers for why they are not making contact  / answering the recipient's transfer team's questions and jumping through any silly - but ultimately trivial - hoop they require of you. I do appreciate from personal experience how tortious and frustrating this can be, but, with a lot of perseverance, I managed to get through to some decent - if very inexperienced - human beings who were able to get what I needed done of them. At the end of the day, that is the only thing that really matters to each and everyone of us. Compensation, the merits of technical fin regulatory standards or policies set out by the various SA committees etc etc are, in my humble view, a distraction from what you need to be doing - except possibly as a very final resort. But I really don't think it's come to that at all.

Good luck everyone.

shiznit76

How do you go about going for compen via FOS? I've got my complaint in. 
I have been chasing ITI and a number of their employees but no body replies. I am due my final response from the complaint (unsure which one) on November 8th, not holding my breath for that either. Really feels like ITI have stole my holdings 

johnburman

FOS will take ages to process. FCA  are in day to day contact with ITI. But they will not give u any feedback. A crap way to protect clients. Complain to both agencies. 

GeorgieC

Michael_Reynolds said:

GeorgieC said:

My2penneth said:

If Chris Smith (the bloke who blocked my phone when I tried to ring him) can produce statements from Qort - why can't we and why do I have to ask them many times?  

There is no client portal for QORT. Pretty much all input is manual from within ITI. You have to ask them many times because that seems to be the way now with ITI. Turnover in staff has been huge in the last couple of years...
2 x Heads of Dealing gone
CEO gone
COO gone
Chairman gone
Head of Compliance gone
2 x Head of back office gone
2 x Head of FX gone
Project Manager gone (and boy do they need one now!)
CASS officer gone
Office Manager gone
plus several others. Don't tell me this is natural attrition...

You seem to have a great deal of information regarding ITI's Personnel?

Yes i do....

GeorgieC

johnburman said:

 But here isa funny thing - i have just been told by ITI that their compliance team do not have a telephoine number  - all comms internally are done by email!   [and we know how good ITI are at dealing with emails!)

Try 020 3889 8330

smokey01

shiznit76 said:

Still wonder how it seems to be that transfers out to HL seem to be happening but none to Iweb, are they going by broker or is it Iweb not doing their job?

My transfer to HL is not happening!!! I keep chasing but to no avail

pbcinlondon

To add to the increasing mountain of annoyance, frustration, even despair, my transfer request to Equiniti Shareview is getting nowhere.

Patience is wearing thin. Where is the Patience Reserves Bank?

Michael_Reynolds

I am suddenly not getting any answers to my emails from the any of the senior management team at ITI that includes Oleg. Something is up!

pbcinlondon

Michael_Reynolds said:

I am suddenly not getting any answers to my emails from the any of the senior management team at ITI that includes Oleg. Something is up!

Or down? Is this a positive development? Desperate to find something good to hang on to today, of all days in this benighted year (US election)