P Smart parking

busajohn

no sorry .. we goto the car park at 10.20 am we paid for our ticket at 14,35 pm £4we left car park at 2.39 as tin there picture . so we overstayed by 4 mins .I am disabled and we had our grandson the car was really hot inside so left doors open for a minute before we set of .. hope that's better Thanks for your help

Redx

So you paid at the end instead of the beginning, with a slight overstay ?

Meaning you bought the wrong slot, because it is likely the ticket should have been bought before 1030 for a 4 hour stay

Chances are that all the appeals will be rejected if the story is used, they will only care about their rules, whereas a judge may take a different view in court, if it gets that far, sorry to say

The blue text template is the appeal letter you need, from that Newbies thread in post #1, appealing as keeper, no talking about who was driving at all, not to anyone

In the future , the fact that a ticket was bought plus grace periods are the best arguments

Plus Smart do not follow the law called POFA so that is the best argument for a keeper, even if you do not understand it

waamo

What you do is read the first post in the thread that tells Newbies to read it first.

It contains complete instructions on what to do. You may need to read it a few times as it's very comprehensive.

busajohn

when we goto the car park I showed my blue badge to the attendants who pointed me to where I parked we aske them where and how do we pay they said pay round the corner pay now or when you leave . there was no signs where we parked as it was just inside my wife bought the ticket as it was a fair distance from out car The actual letter don't say why we got this charge I cant see iv done anything wrong I was told to pay when we got back we did . the machine my wife said were a mare to operate and other we paying after there stay we typed our reg into the machine that told us £4 so we paid

Redx

None of that story will help you, stories never do, the attendants haven't got a clue or they misled you, possibly deliberately

Stick to the script and appeal as keeper using the blue text template

busajohn

ok iv looked on the newbie forum I cant find anything saying blue text template any help please

waamo

busajohn wrote: »

ok iv looked on the newbie forum I cant find anything saying blue text template any help please

It's the writing in blue. You either are on the wrong thread or haven't read it.

busajohn

https://forums.moneysavingexpert.com/discussion/5532696/important-before-you-post-personal-info-in-posts im on this page

waamo

busajohn wrote: »

https://forums.moneysavingexpert.com/discussion/5532696/important-before-you-post-personal-info-in-posts im on this page

That's not it. That doesn't say in the title Newbies read this first. Go back to the index and read the thread that says you should read it first. It's in the title. Read this first.

busajohn

https://forums.moneysavingexpert.com/discussion/4816822/newbies-private-parking-ticket-old-or-new-read-these-faqs-first-thankyou have I goto read all those pages it will take days