Sky plus £49 for existing customers

davilown

I'm sorry but I cannot believe that people are still paying for Sky+ boxes. I got Sky HD for £49 installed three months ago and Sky+ 15 months ago for free! When you phone to cancel and they ask why, tell them you work shifts and miss all the programs you want. Works almost more often than not, and even if it doesn't it would only be the waste of a phone call.
:beer:

unitedwestand

davilown wrote: »

I'm sorry but I cannot believe that people are still paying for Sky+ boxes. I got Sky HD for £49 installed three months ago and Sky+ 15 months ago for free!

I can believe people are still paying for Sky full stop!

From torrent websites to p2p TV theres masses of FREE & LEGAL content out there and MORE coming.....

http://www.ukfree.tv/starthere.php

http://uk.youtube.com/watch?v=a48MwHjSnBM

http://uk.youtube.com/watch?v=IvFK4Pr_E2Y

http://uk.youtube.com/watch?v=9FoU4dx17BU
http://www.hulu.com/about

Theres loads more FREE & LEGAL web content out there, you just need to look.

Pay to watch endless ads & repeats? Screw Sky.

Kazz

alisont wrote: »

My parents have been with Sky for years and we want to upgrade - get Sky+ for lounge and then Il have old box in my room on multiroom.

Spoke to nice lady at the Indian call centre today and they wont budge on the £99 for Sky+ and £60 fitting fee.

Im sure from just reading last few posts I can get a better deal so will ring back and try the cancellations dept I think.

Not very sure this will work but want to have a go, we were set to order at quoted price if I can get it cheaper for them Id be well happy!

Ideal would be £49 for box and £30 fitting fee but doubt Il manage anything near that.

Any tips for me like best time to try - I work 8-5 so eves easiest to ring.

Also Id really need to be at home for when they fit it - do Sky do weekend fitting?

Thanks

If it's any help, I rang around 7.30 last night. The first guy I spoke to told me that they'd be able to cancel for me no problem but then I got put through to cancellations.

a_confused_mum

I tried the 'cancel the subscription' thing on 4th dec. 4th jan it was cancelled so now the kids are very unhappy with me :O oops lol. would you ring back and ask them to have you back or get a partner to sign up for it?? I really wanted the sky+ too.

Radioheadcase

Phoned Sky and politely asked to cancel my package as i said i only watch freeview channels-a complete lie- The Scottish fella said as we were getting Sky Broadband we had to choose a tv package.
I said i would maybe look elsewhere for a Broadband provider the man gave BT as an example and quoted me their prices-obviously i said there were other /better offers available.

I was offered £21.50 package with Sky talk and broadband turned this down as they weren't offering me any real saving that i couldn't have achieved from downgrading or canceling anyway.

He put me on hold and reduced it further to £15.50 per month.

We now have free line rental (previously with BT around £11 per month)
Free Broadband-would have risen from £5 to £10 in March
And he upgraded our broadband package to Unlimited as i complained about the speed. Plus he threw in the Kids channels(£1 per month)for free.

Having briefly read through this thread and picked up a few tips i felt a bit wiser as to what to ask for and what tactics to use.

Be polite, tell them you want to cancel as your a bit broke after Christmas, phone on a Tuesday/Wednesday as later on in the week all the good offers are gone, lie through your teeth!!

Initial Annual cost-
@ £43 per month =£516.
@15.50 per month=£186
Minus-£11 per month for line rental=£132
Total savings £462
Obviously downgrading will save money but £462 :cool2:

save_up_ya_pennies

davilown wrote: »

I'm sorry but I cannot believe that people are still paying for Sky+ boxes. I got Sky HD for £49 installed three months ago and Sky+ 15 months ago for free! When you phone to cancel and they ask why, tell them you work shifts and miss all the programs you want. Works almost more often than not, and even if it doesn't it would only be the waste of a phone call.
:beer:

How on earth did you get HD for £49 I have phoned three times over the past two months and the lowest Ive been offered is £129. I just complained about new customers getting better deals and they offered me Sky Talk free for a year - is it worth it???

wrightphillips

The following is an email I am currently writing to send to Sky regarding an issue I am currently having with them. Any advice would be greatly appreciated!:j


On 13th December my Sky+ Box was stuck on standby. I contacted Sky’s technical support line and spent 40 minutes on the phone going through the various processes without gaining a resolution. At this point I was advised the issue would require an engineer to call out for a charge of £65 and that I would probably need a replacement box.

I decided that I would prefer to wait to see if the issue resolved itself, but I was persuaded that I would be better organising the engineer visit as it was so close to Christmas and to cancel the appointment if it started working again. An appointment was arranged for Monday 22nd December.

The following day the Sky+ box began functioning again. I had no further issues so I rang and cancelled the appointment on 17th December, informing the support desk that my box was now working properly.

I thought nothing more of this issue until I noticed on my bank statement that I had been charged £107.37 for my monthly bill (as opposed to the normal £42.50) on the 9th January. When I contacted customer services on the 9th January, I was advised that upon ringing to cancel the engineer, the customer service representative should have put me through to customer service to cancel the charge on my account. I was offered to have the overcharged £65 as a credit into my Sky account. This bill has left my account quite tight and I have several other direct debits including my mortgage to come out this month, so I requested that this money be refunded into my bank account. I was informed that this would not be refunded until the 22nd January. When I asked if it was possible to get this money returned to me sooner, which was taken from my account by mistake due to an error by Sky, I was told that was the best that could be done. I was not offered any compensation, nor apology for the inconvenience this has caused me.

This overcharge has put my bank account under unnecessary stress and I may well go overdrawn this month as a result and have to pay the relevant charges. In addition to this I have also spent over an hour on the phone to Sky trying to resolve these issues.

I have been with Sky, on a Sky Sports with Sky Talk & Broadband package for 18 months since I moved from my parents home into my own house. Indeed we had Sky for the previous ten years in my parents home, and I have never missed any payments.

In summary, my main issues are as follows.
Firstly when I first contacted Sky regarding the issue with my Sky+ Box I was shocked to be told that I would be billed if I required a replacement box. Considering overall I am paying in excess of £500 per year to receive Sky television, I believe that if a fault should develop with this product it should be replaced free of charge. Indeed since Christmas my Sky+ box has been intermittently freezing on standby for hours at a time every few days, so if I remain a Sky customer I will have to address this problem.

Secondly I was appalled that I was charged for an engineer call out that never happened and, which I cancelled as instructed by a member of staff.

Thirdly I felt that the resolution of a refund being issued in 14 days was utterly unacceptable and that a company of Sky’s size should be able to refund a ‘valued’ customer within a much shorter time frame.

In today’s current economic climate I feel that a company of Sky’s size should be doing more to look after their customers and that the customer service which has been offered to me leaves a lot to be desired.

At this point I am seriously considering closing my account with Sky and am looking at alternatives such as Setanta and Virgin.

Have you any resolution to the issues I have experienced over the past month? I reiterate that up to this point I have never had any issues with Sky in my 18months as an account holder or while living in my parent’s home with their account.

I look forward to your prompt response.

Yours faithfully,

XXXXX

manda1205

wrightphillips - you will probably get better responses on the vent board.
All I can say is with ref to the £65 call out charge, if you threaten to cancel when they offer you the call out, 99% of the time they will waiver the fee and you get the call out free. OH works for sky and he reckons a huge majority of call outs have been done for free from sky. Also you can get a sky+ box from ebay too if you really needed cheaper than the call out price from sky!
As for getting your money back any quicker..... dunno Im afraid!

wrightphillips

Thanks for that Manda, will try for the free call out and post on vent board.

huw8565

hi there, just been made redundant this week, took sky out last april, is there anyway that i can cancel my subscription as i have only been with them 8 months, on the sky mix channel and hd which is £27 pound a month, anybody know of a way to get the cost down, thanks for the help in advance