Sky plus £49 for existing customers

Jo4

amateur_saver wrote: »

find the 01506 421884 number and get through to a lovely scottish guy who had to listen to me babble the whole story, by which time he was so bored with me that he has booked an engineer for me (gratis).

I tried that number and a male answered and told me to phone a 0844 number.

*onlyme*

We had our Sky+ HD installed today which I got for £49 for the box and £10 installation. The installation included moving our excisting Sky+ box upstairs instead of the 'old' Sky box we had there.
We were also given 6 months half price HD mix and Multiroom.

Ladygrim

I have been a Sky customer now for 11 years, just on their basic £18 package with extra £1 for the Diva Channel (Love Rachael Ray). Anyway, my Grundig Skydigital Box - which was installed back in 2001 - finally gave up the ghost lastnight and died. We changed to fuse, etc, but to no avail.

Anyhow, have been on the phone this morning to 08442 411 411 to discuss a replacement and here's what happened:-

Spoke to Jennfer on technical help and she advised I could either sign up for the Sky Repair Plan @ £8.99 per month for a 12 month contract, (£107.88 in total for the year), or have a repair engineer come out for a one-off fee of £65.00. In either option the box would be replaced like-for-like. I didnt like these prices so I asked to talk to sales to see what they could offer on an upgrade.

So then I was transferred throught to Megan on sales to discuss the Sky+. The current price is £150.00 for the Sky+box AND £60.00 connection charge - - £210.00 :eek:. Or, if I subscribed to Sky+ @ extra £10.00 per month on top of my current packages, I could get the box free, but still with £60.00 connection. So, £180.00, instead. Not surprisingly, I did not like these prices either. I put her on hold whilst I 'discussed' with Lordgrim, and came back to her to advise I think it best for me to cancel my subscription instead as this was all too too expensive.

So, I asked to be transferred to Cancellations team and she put me back into a call steering queue where I chose the canellations team option. After a while I was through to Steven (poor chap has a very very heavy cold), and I explained my previous two conversations above. I stressed that even £65.00 was too much to pay and so I wanted to cancel my subscription all together, he placed me on hold for a short time (less than a minute) and came back to offer me a new Sky+ box for .......... wait for it .................... £49.00!!!! :j :j

No additional subscriptions required :T
No connection charge. :T
There is a 12 month term (that will soon pass), but I do have the right to cancel wilthin the 1st month (cooling off period).

Needless to say, I am very very very pleased with this offer and after 'discussing' with Lordgrim (Steven on hold), went back to him to accept it.

He started to put the order through for me, reading out the distance selling regulation, terms and conditions...... and then the call dropped out!!! :eek: :eek:

I THOUGHT ID LOST THE DEAL. I waited for him to call me (but he didnt) so then I redialled and managed to get through to Jamie on the cancellations team on 08442 414141 (option 5, 3 and 1). I explained all of the above and Jamie was perfectly happy to honor the deal Steven had given me, and he placed the order - - with just one little hiccup....

The earliest Sky+ appointment available is 21st November. 3 weeks with no Sky!!

After a bit of headscratching, he found a solution. He has been able to book a repair engineer to replace my current box like for like next Friday 7th - FREE OF CHARGE. We have booked the Sky+ for 21st November AND I get a £10 credit as I cannot view Sky until the new box is installed!!


WHAT A RESULT :j :T :j :T

Yes, it took a while on the phone to get this sorted out. However, I think it was well worth it.

Wanted to share my expeirence on here in case anyone else wants to give it a try.

LG

jackthenipper

You are very lucky to get a install or service call in November as the diaries are all full up now untill at least January 3rd. So the majority of customers who bought HD for half price £75 in October are now having to wait untill next year for install due to the high demand for HD, However some customers who bought HD are now being sent letters advising that there is no brand new Hd boxes available & are being offered a reconditioned Hd box for the same price as a New Hd box.
Perhaps you should call back & ask if the box you are getting is a brand new box or a recon box.

Good luck with your pack.

amateur_saver

The engineer told me it's because they don't actually have the sky HD stock not because there are load of people waiting. ..... I would try and avoid the reconditioned boxes if possible as the engineer reckons they are more trouble than they are worth. He was meant to give us a reconditioned one but gave us a new one as he knew he would have to come back in a couple of weeks as they would be no good.

Hope that helps.

A_S x

shughes47

Oh my god. It works!!!

Just contacted sky about a price for Sky+ for my dad for xmas as i already had it and they said £150 + £60 for installation.I said for them to cancel my subscription and my parents subscription and thay gave me 08442414141 to ring about it and select option 5.

Spoke to a very helpful chap who said due to my dad being a customer for 9 years they could give him a new box fitted for £49 which i paid on the spot and they are fitting it Saturday PM.

Now that was worth a phonecall.:beer:

Jo4

What is the advantage of a Sky+ box compared to a dvd recorder?

jackthenipper

Jo4 wrote: »

What is the advantage of a Sky+ box compared to a dvd recorder?

With Sky+ you can pause, rewind, fast forward, & record live TV.
You can also set up a series link, so it will record a whole series by pressing one button. You can store all recordings on the hard drive.

Hope this helps.

Jo4

jackthenipper wrote: »

With Sky+ you can pause, rewind, fast forward, & record live TV.
You can also set up a series link, so it will record a whole series by pressing one button. You can store all recordings on the hard drive.

Hope this helps.

Can you not do the same with a dvd recorder except you would have to wait for the programme to end?

far

Jo4 wrote: »

Can you not do the same with a dvd recorder except you would have to wait for the programme to end?

Some Panasonic DVD-RAM recorders have a "chase play" facility when DVD-RAM discs are used that allows you to play a recording and also do the trick functions (cue/review/slow motion/pause/frame advance etc) whilst the same recording is continuing to be made. However the real advantage of a Sky+ box is 2 tuners - so you can watch one Sky channel whilst recording another. You might even be able to record 2 Sky channels simultaneously.