Green reviews: add your feedback

Verdigris

A top bod from Shell Retail Energy was interviewed on You and Yours (Radio 4), just now. It confirmed my feeling they are making sure they can walk before they run. They've taken on 50 extra staff immediately and are working on increasing that to 120 in the near future. I think we are in competent hands.

GreenCustomer

Verdigris said:

A top bod from Shell Retail Energy was interviewed on You and Yours (Radio 4), just now. It confirmed my feeling they are making sure they can walk before they run. They've taken on 50 extra staff immediately and are working on increasing that to 120 in the near future. I think we are in competent hands.

Good to know. Hopefully them trying to switch me back was just a case of being caught up in the wrong process. I had had a reassuring exchange  with Shell on 8th October that no attempt would be made to switch me back to them. Shell's staff on social media have been very quick and responsive.

brewerdave

Verdigris said:

GreenCustomer said:

I have a feeling that SHELL are already in a mess.

Or are perhaps proceeding carefully? AFAIK this is the first time Shell has been appointed SoLR, so I'd rather they did it right, rather than rush and make a mess of it.

Shell were formerly First Utility who were appointed SOLR for Usio in October 2018; took them 6 months to sort out my bill after I'd stayed with them for as short a time as possible (~ 6 weeks) - and even then they got it wrong (in my favour!!)

jazzy

My direct debit payment with Green Energy is due in a few days time and I am around £80 in credit. Should I cancel the Green Energy direct debit mandate through my bank?

[Deleted User]

Shell has also been appointed to take on Pure Planet as well, apparently. Another big chunk of orphan customers chasing credits, no doubt. 

Tafrock

And daligas and Colorado. Some of the bigger companies have opted out of bidding for any more solr places. With four new companies absorbed shell will have a few more customers . 609,000 to be exact . 350,000 green. 235,000 pure planet. 15,000 Colorado and 9000 daligas

[Deleted User]

Ideally, all Green final accounts and credit balances will be resolved by the time of the next cap review in April 2022.

I have every confidence...Ofgem is relaxed about it, but like the State, does not seem to have any concept of bill payment and cash flow. 'What's your problem, you'll get it eventually?''Yes, but I might like to eat in the interim.' 

GreenCustomer

From the 13th October on Twitter

We are in the process of getting all Green customers set up on your system and once this is done you will receive an email or letter. This should be within the next week or so. Please also check any junk or spam folders.

[Deleted User]

See also the Green to Shell thread. 

Inigo_Montoya

thelight said:

Anyone else recieved their final bill recently where it looks like the final balance is missing a balance payment and bonus from when Green were running one of their offers earlier in the contract?

nope my final balance was correct including bonus payments