Virgin Money Regular Saver Thread

Dazed_and_C0nfused

Or maybe you could just ask Virgin to correct the information they sent to HMRC?

Although you may find the front line Virgin staff don't understand that the interest is reported to HMRC in the first place??

Frogletina

Dazed_and_C0nfused said:

Or maybe you could just ask Virgin to correct the information they sent to HMRC?

Although you may find the front line Virgin staff don't understand that the interest is reported to HMRC in the first place??

That has been my problem, they don't understand what I am saying. They pass it back to be sorted, then I hear nothing, and ring and it goes round in circles.

Dazed_and_C0nfused

Frogletina said:

Dazed_and_C0nfused said:

Or maybe you could just ask Virgin to correct the information they sent to HMRC?

Although you may find the front line Virgin staff don't understand that the interest is reported to HMRC in the first place??

That has been my problem, they don't understand what I am saying. They pass it back to be sorted, then I hear nothing, and ring and it goes round in circles.

If you're not getting anywhere with Virgin them it may be possible to persuade HMRC.

Which were you sent by HMRC a P800 or PA302 calculation?

And do you still have the letter from Virgin you mentioned in an earlier post?

Frogletina

Dazed_and_C0nfused said:

Frogletina said:

Dazed_and_C0nfused said:

Or maybe you could just ask Virgin to correct the information they sent to HMRC?

Although you may find the front line Virgin staff don't understand that the interest is reported to HMRC in the first place??

That has been my problem, they don't understand what I am saying. They pass it back to be sorted, then I hear nothing, and ring and it goes round in circles.

If you're not getting anywhere with Virgin them it may be possible to persuade HMRC.

Which were you sent by HMRC a P800 or PA302 calculation?

And do you still have the letter from Virgin you mentioned in an earlier post?

I do still have the Virgin letter. I have not had anything from HMRC, I was just checking the details of interest for each account on my Personal Tax account online. I rang HMRC and they said that they just worked from the interest figures they were sent and to contact Virgin. 
I will try once more

Dazed_and_C0nfused

I'm over the personal limit so have overpaid my tax due to their mistake

As banks report information arrears i.e. after the tax year has ended how have you paid extra tax for 2018:19 if HMRC haven't sent you anything?

Frogletina

I've just contacted Virgin again. They checked they did receive the payment back but could not find details of the complaints that I made. They are going to look into it again and get back to me. This time I have a name of the person in customer relations and she understood what I meant when I talked about the reported interest figure.

Dazed_and_C0nfused

Still not sure you have actually paid any extra tax as result of this.

Frogletina

Dazed_and_C0nfused said:

I'm over the personal limit so have overpaid my tax due to their mistake

As banks report information arrears i.e. after the tax year has ended how have you paid extra tax for 2018:19 if HMRC haven't sent you anything?

It's for 2017:18
The Virgin account was closed Feb '18. So interest was in year 2017:18 but not shown on personal tax account until much later.

I have found a P800 dated Feb 2019, showing underpayment of interest for the year 2017:18 (didn't know the ref before I looked). I earned over the personal savings allowance at 0%

I like the personal tax account online so I can check the individual figures, which is how I found Virgin had reported I had earned £90+ for that account. 

Frogletina

Dazed_and_C0nfused said:

Still not sure you have actually paid any extra tax as result of this.

I will have done by now, sorry, I hadn't said originally this was for 2017:18

RG2015

Just read that Issue 15 was launched earlier today and still at 2%.

https://forums.moneysavingexpert.com/discussion/6106986/regular-savings-accounts-the-best-currently-available-list/p16