New PAC rules 01/07/2019

dialdfordave

It's all in the first post, send the bit in caps.

It seems that the number for obtaining a PAC (65705) is wrong and should be 65075.

65705 got no response from Vodafone however 65075 got me my PAC by reply SMS, so it's working on Vodafone already.

Boohoo

dialdfordave wrote: »

It's all in the first post, send the bit in caps.

It seems that the number for obtaining a PAC (65705) is wrong and should be 65075.

65705 got no response from Vodafone however 65075 got me my PAC by reply SMS, so it's working on Vodafone already.

I went on EE my account this morning and followed the FAQ's about leaving/PAC and was instructed to call a number but nowhere on the pages i looked at mentioned sending a sms to get a PAC.
If you have 28 days left of a 24 month contract will a PAC end the contract ETC/ETF free if used on the 29 day or do people still have to call EE to put in a notice period and the request a PAC from them?

[Deleted User]

@Boohoo
The new system doesn't start until the 1st July so EE don't have to offer SMS PAC or information just yet.
Looks like Vodafone are ahead of the game and the rules.

d123

The system is working on Three (well, almost working). There was an immediate reply to sending PAC to 65075, but the reply asks for DOB and upon sending that doesn’t get an immediate reply.

davethorp

Nothing happens when you text the short code on EE at the moment

Tried it on 3 too and after texting PAC and my date of birth to 65075 I got this

“ Sorry it has not been possible to process your request due to a technical fault. Please call Customer Services on 333 from your mobile (0333 338 1001 from any other phone) or visit https://www.three.co.uk/My3Account”

So looks like they aren’t quite ready yet either (or they are having issues)

Plenty of time for all the networks to get it sorted by start of next month though

d123

davethorp wrote: »

Nothing happens when you text the short code on EE at the moment

Tried it on 3 too and after texting PAC and my date of birth to 65075 I got this

“ Sorry it has not been possible to process your request due to a technical fault. Please call Customer Services on 333 from your mobile (0333 338 1001 from any other phone) or visit https://www.three.co.uk/My3Account”

So looks like they aren’t quite ready yet either (or they are having issues)

Plenty of time for all the networks to get it sorted by start of next month though

I still haven’t had a reply from Three after sending the second text with DOB included.

davethorp

Looks to me like 3 are starting to get the systems in place for it but aren’t quite ready then

Which is fair enough. They’ve still got 3 weeks or so

MikeWhite

So, which networks will have this in place for Monday, do we think?
I've seen no updates from any of them, or the regulator either.

[Deleted User]

@Mike White

from https://www.moneysavingexpert.com/news/2019/06/changing-mobile-provider--you-ll-be-able-to-switch-with-a-text-f/

Updated on Friday 28 June 2019

All of the major mobile networks including Vodafone, O2, EE, Giffgaff and Three have confirmed to MoneySavingExpert.com that they'll have implemented the new service by Monday.

d123

It’s working by text and via MyEE for EE.