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New PAC rules 01/07/2019
New OFCOM Mobile Auto Switching Regulation
What is it?
A new process for consumers to request single number PACs.
They will be able to request the following by sending a Free SMS:
▪ 65705 for a PAC
▪ 75075 for a STAC = a code to be submitted by the gaining provider which will
terminate on the specified date with the losing provider, usually so the gaining
provider can issue a new number.
▪ 85075 for INFO = out of contract date and any applicable fees if cancelled at the time
of the request.
Why is this being changed?
Following consultation OFCOM have decided that customers are finding it difficult to cancel
their services with their providers due to aggressive save techniques, additional notice
periods and charges. The automation of the request removes the need to speak to the supplier or for the supplier to ‘hold up’ any requests. Even though OFCOM recognise that not all providers behave in this way they still felt there was still a big enough problem to change the process for all.
When is it happening? From 1st July 2019
What is it?
A new process for consumers to request single number PACs.
They will be able to request the following by sending a Free SMS:
▪ 65705 for a PAC
▪ 75075 for a STAC = a code to be submitted by the gaining provider which will
terminate on the specified date with the losing provider, usually so the gaining
provider can issue a new number.
▪ 85075 for INFO = out of contract date and any applicable fees if cancelled at the time
of the request.
Why is this being changed?
Following consultation OFCOM have decided that customers are finding it difficult to cancel
their services with their providers due to aggressive save techniques, additional notice
periods and charges. The automation of the request removes the need to speak to the supplier or for the supplier to ‘hold up’ any requests. Even though OFCOM recognise that not all providers behave in this way they still felt there was still a big enough problem to change the process for all.
When is it happening? From 1st July 2019
'Just because its on the internet don't believe it 100%'. Abraham Lincoln.
I have opinions, you have opinions. All of our opinions are valid whether they are based on fact or feeling. Respect other peoples opinions, stop forcing your opinions on other people and the world will be a happier place.
I have opinions, you have opinions. All of our opinions are valid whether they are based on fact or feeling. Respect other peoples opinions, stop forcing your opinions on other people and the world will be a happier place.
0
Comments
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how strange on my call plan I cannot send SMS to a number (65705), those type of numbers are chargable , my plan has a £0 cap on it so that I do not incure excess charges above my monthly statement0
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Do the numbers not come in until 01/07?'Just because its on the internet don't believe it 100%'. Abraham Lincoln.
I have opinions, you have opinions. All of our opinions are valid whether they are based on fact or feeling. Respect other peoples opinions, stop forcing your opinions on other people and the world will be a happier place.0 -
Mobile customers will be able to switch provider by simply sending a free text message,
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2017/switch-mobile-provider-with-a-free-text0 -
Is that right? One of the numbers ends ...705 and the other two end ..075.
Why? ... mutter ... mumble ... expletive ...0 -
Text messages sent to mobile shortcodes are either charged as one "standard rate (non-inclusive) message to a shortcode" or are "free-to-sender", depending on how the service provider set it up.twhitehousescat wrote: »how strange on my call plan I cannot send SMS to a number (65705), those type of numbers are chargable , my plan has a £0 cap on it so that I do not incure excess charges above my monthly statement
Text messages received from mobile shortcodes are either no charge or incur a premium of up to £10 per message. This may be a single charge or recurrent.0 -
This will be fun. I don't think PlusNet mobile supports short codes?0
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colin79666 wrote: »This will be fun. I don't think PlusNet mobile supports short codes?
No, they don't.
So you can't send the texts anyway.0 -
colin79666 wrote: »This will be fun. I don't think PlusNet mobile supports short codes?
There is supposed to be an online request system as well.====0 -
Good luck with getting Plusnet to obey OFCOM rules about customers leaving.
Last October OFCOM made it mandatory for every communications company to have a web form for any customer to complaint about their service. Plusnet still haven't provided that for their mobile customers.0 -
Will there be a set message you have to send to the code?0
This discussion has been closed.
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