Add your feedback on energy supplier Gulf Gas & Power

Tallerdave

brewerdave said:

Due to switch away from Hub/Gulf tomorrow to Zog. Still listed as a Gulf/Hub customer on Who is my supplier site. However just tried to log in and can't as the log in page just sits there! Could someone who is still a Hub/Gulf customer try logging in?

Login working here. But also going back to Zog soon.

Tallerdave

brewerdave said:

Due to switch away from Hub/Gulf tomorrow to Zog. Still listed as a Gulf/Hub customer on Who is my supplier site. However just tried to log in and can't as the log in page just sits there! Could someone who is still a Hub/Gulf customer try logging in?

Login working here. But also going back to Zog soon.

brewerdave

Tallerdave said:

brewerdave said:

Due to switch away from Hub/Gulf tomorrow to Zog. Still listed as a Gulf/Hub customer on Who is my supplier site. However just tried to log in and can't as the log in page just sits there! Could someone who is still a Hub/Gulf customer try logging in?

Login working here. But also going back to Zog soon.

No go here ; looks like they have disabled my account as the forgotten password link doesn't work either.  Hopefully they will send the final bill by email .  

Tallerdave

I've always found they email bills several days before they get on the website. They seem quietly efficient so I would expect all to go well.

brewerdave

Re my query on  Hub/Gulf website access - apparently they disable directly you switch companies so MAKE SURE that you have downloaded anything you might need ! 

Tallerdave

brewerdave said:

Re my query on  Hub/Gulf website access - apparently they disable directly you switch companies so MAKE SURE that you have downloaded anything you might need ! 

They email all bills so there's nothing to look at on there bar the pretty graph - and they've buggered that up by losing all historical data in the move to the new domain!

t0rt0ise

I've instigated a move from them and still have access to my account. I will owe them money with my final bill which is better than them owing me money. I've found them fine this past year but I haven't had to contact customer services. I like the way when my credit got a bit high they automatically asked via my account if I wanted to lower the DD. They did this twice. Very efficient.

brewerdave

t0rt0ise said:

I've instigated a move from them and still have access to my account. I will owe them money with my final bill which is better than them owing me money. I've found them fine this past year but I haven't had to contact customer services. I like the way when my credit got a bit high they automatically asked via my account if I wanted to lower the DD. They did this twice. Very efficient.

I actually had the opposite problem - the system was setting the DD too low for Winter use and wouldn't allow me to increase far enuf. I actually was in deficit at the end of Jan. so made a payment by card to make sure that they couldn't object to my switch this month. Only lost access to the account 2 days before the switching date I'd been told by Zog.

brewerdave said:

Re my query on  Hub/Gulf website access - apparently they disable directly you switch companies so MAKE SURE that you have downloaded anything you might need ! 

They email all bills so there's nothing to look at on there bar the pretty graph - and they've buggered that up by losing all historical data in the move to the new domain!

Only mentioned it because not everyone keeps the emailed bills 

Tallerdave

I think they're having IT issues, not sure whether it's to do with the change to Hub (and associated loss of historical billing data) or that I've initiated a switch away.

Had both a text and email today (25 Feb) informing me that my direct debit amounting is changing - to the same amount it's already set to - and that the next payment of the new (same) amount will be on 7 February!!

brewerdave

Had my final bill on Tuesday from Hub having only switched on Saturday ! - they have used the reading I gave the new supplier (Zog) . No way has that gone thru "verification" .
The bill says that they will take the final balance (which I agree with) by 9th March by DD (10 working days from bill date). My only doubt/worry now ,is that they will take the "routine" DD due on Friday as well as the final bill balance. I await with interest.