Selling Your Stuff on Amazon Part 11 - Advice for newbies in first two posts

soolin

Christina, I always get a lone cook book (the same one) stay open even when I set my holiday settings. There appears to be nothing at all I can do about it so I just keep my fingers crossed that it never sells while I am away.

...still no sales on my new lot of books...panicking now.

funkyfunkymonkey

Thanks for the warning guys, I'm about to go on holiday, first time that I will have used the holiday setting since I first started selling in 2004. I would have been wondering about a lone book still up for sale.

FFM

numberthree

Hi folks,

Just wondering if anyone else is having problems accessing the Amazon Seller Connection

Or is it just me - perhaps I have been banished

I get an error telling me that perhaps my bookmark is out of date - but I have tried to go in via the links from the seller page

Oh well - I was just going to go and lurk and see what folks were moaning about today as I have just had to issue a refund (newer edition of book listed with same ISBN as an older version - doh :mad: - and I did not notice the date discrepancy). At least it was only a penny book.

Oh hum - will put my holiday settings on in 2 days for a month, so thanks for the heads up on the lurking book. Perhaps it will be titled The Last Teaspoon :rotfl:

numberthree

Now I can read the posts on the discussion boards, but I don't seem to be able to reply to them - me thinks this is a problem at Amazon's end - what a surprise

teapot2

Hi numberthree - its my turn today to get the 'seamless registration error' message on the seller connection. On previous experience it happens occasionally and no amount of logging in/out or clearing cookies etc makes any difference. Just have to wait for it to sort itself out which can take all day!

teapot2

Here was me thinking the summer is just starting but Amazon have posted their guidelines for selling toys at Christmas :eek: :eek:

Nooooooooooooooo its not right - too early

geranium72

I am a relatively new amazon Seller and recently sold 2 books. I didn't get feedback or any reply to my emails saying I had dispatched but wasn't concerned about that since reading these boards.

One book was an expensive text book - sold for £30 ish - so I sent that first class signed for on the day of payment. I checked Royal Mail and all it would say was a card had been left as delivery had been unsuccessfully attempted (ie no one in)

I have heard nothing from the buyer at all and today, went to pick up a parcel at PO to find it is my book returned to me, so obviously they didn't collect it.

This is 2 weeks after posting it and since I said immediate dispatch I am really surprised the Buyer hasn't contacted me.

I don't see why I should pay another £4 to send it again .

does anyone have advice? can I legitimately email the Buyer and say I will resend but they will have to pay for that - or is it my problem? Should I just wait for them to contact me? I don't want to rip someone off but it is really starange they haven't been in touch or collected the book given it is such an expensive purchase.

Any help appreciated as I can't find any answers on Amazon!

soolin

You could try phoning the Amazon Customer services, their number is on the help pages.

geranium72

Thanks Soolin - I did

They were pretty non committal about who has to pay for postage but on their advice I have emailed the Buyer saying when Rm tried to deliver and when it was sent and that I have the book back so what do they want me to do now. They advised me to email a couple of times a week for the next few weeks

Will update when and if I get a response

boston_uk

I had a book returned a week or two ago marked "not collected". When I rang customer services they said I'd fulfilled the contract, had proof, and the package hadn't been opened ( I put a return label on for just this eventuality) and to email saying either I would resend and sort the postage out privately or they were free to come and collect it. That way I am covered in case of an A-Z claim and they have it on record that I'd contacted them. I emailed - no response - and the book is still here - a pretty obscure thing worth about £15.