Selling Your Stuff on Amazon Part 11 - Advice for newbies in first two posts

zenseeker

amcluesent wrote: »

So an Amazon user has bought of CD from me, but their postal address looks incomplete - just the name of a London housing development and postal code. No house #.

No reply to me e-mail asking for more details. My two days are up tomorrow.

Advice? I'm thinking of a refund to avoid agro down the line.

Yeah, I'd refund and relist. I had a similar problem with an unrecognised address, with the added problem on an email address that kept bouncing my messages back.

JesaRose

Check the post code on the Royal Mail website - there could be few houses under that code. Worth trying before you refund

pinkgem

I sold some used like new headphones about a week ago, buyer wants to return for a refund because some of the functions don't work with his ipod. i have asked him what ipod he had and the listing doesn't state that it is compatible with his model of ipod.

they were working perfectly when they were sent and were very well wrapped in tons of bubble wrap and then in a box so i'm certain they haven't been damaged in the post. I am therefore presuming they don't work as they are not compatible, not due to them being faulty or damaged. also he has told me that he has used/tried the headphones.

do i have to offer a refund for something that has been used by the buyer and because he didn't check compatibility? if so, do i have to refund the original postage as well? i don't see why i should have to be out of pocket due to the buyer not checking compatibility.

if i have to refund with or without postage then i will do so, i'm just trying to find out if i'm obliged to as i don't want to unless i have to.

funkyfunkymonkey

Hi Pinkgem

Annoying though it is, you do have to give a full refund (according to Amazon's rules). Some sellers do charge for postage and a restocking fee, however, you can end up in trouble with Amazon if the buyer knows their rights and reports you.

http://www.amazon.co.uk/gp/help/customer/display.html?nodeId=1161010

FFM

pinkgem

funkyfunkymonkey wrote: »

Hi Pinkgem

Annoying though it is, you do have to give a full refund (according to Amazon's rules). Some sellers do charge for postage and a restocking fee, however, you can end up in trouble with Amazon if the buyer knows their rights and reports you.

http://www.amazon.co.uk/gp/help/customer/display.html?nodeId=1161010

FFM

even if the item has been used by the buyer?

funkyfunkymonkey

The problem with selling secondhand is proving that they have 'used' the item. I agree it is unfair, but you risk bad feedback and/or a black mark from Amazon.

I'm not saying it is fair or right, but the safest thing to do is to refund in full on return of the item 'in the condition' it was received. The last refund I agreed to give on return of the item has still not been returned

FFM

pinkgem

funkyfunkymonkey wrote: »

The problem with selling secondhand is proving that they have 'used' the item. I agree it is unfair, but you risk bad feedback and/or a black mark from Amazon.

I'm not saying it is fair or right, but the safest thing to do is to refund in full on return of the item 'in the condition' it was received. The last refund I agreed to give on return of the item has still not been returned

FFM

i have an email from them stating that they have used them. i just hope they haven't damaged them at all.

i will wait and see what their next reply is, i had advised them that they didn't work due to being incompatible with their ipod.

numberthree

Well my sales were swimming all nicely, but someone appears to have kidnapped the selling fairy! :eek:

No sale so far this week at all on Amazon

Good job things are ticking over elsewhere

babesandbrats

Nobody seems to want MY books this week lol. I have sold a spy kit thingy though, ebay doing not to badly - anyone need a brand new dog kennel???:rotfl:

j_dlaw

I have a new unopened bottle of Chanel Chance to sell here on Amazon or on ebay. Where would be the best place to list this sort of perfume item, in terms of making the most profit etc?