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  • You are in it..
  • 1882
    1882 Posts: 497 Forumite
    Part of the Furniture 100 Posts
    That was over a year ago has their service be up to scratch. I am a new customer and have found their customer service both on chat and telephone really helpful and they are based in Durham 
    It was May 21st 2021
  • 1882 said:
    That was over a year ago has their service be up to scratch. I am a new customer and have found their customer service both on chat and telephone really helpful and they are based in Durham 
    It was May 21st 2021
    1882 said:
    That was over a year ago has their service be up to scratch. I am a new customer and have found their customer service both on chat and telephone really helpful and they are based in Durham 
    It was May 21st 2021
    And how do you feel about their service

    "Look after your pennies and your pounds will look after themselves"
  • 1882
    1882 Posts: 497 Forumite
    Part of the Furniture 100 Posts
    1882 said:
    That was over a year ago has their service be up to scratch. I am a new customer and have found their customer service both on chat and telephone really helpful and they are based in Durham 
    It was May 21st 2021
    1882 said:
    That was over a year ago has their service be up to scratch. I am a new customer and have found their customer service both on chat and telephone really helpful and they are based in Durham 
    It was May 21st 2021
    And how do you feel about their service

    As that experience put me off I haven't had a significant amount in the account but have now put a fair amount in it and will monitor it closely.
  • typistretired
    typistretired Posts: 2,099 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    edited 21 February 2022 at 9:58AM
    Atom Bank I have tested payments in and out and they were instant. Not tested weekend payments yet.  Marcus not instant at weekend took 24 hours this weekend.
    The CEO of Atom Bank used to be CEO of first direct before he started Atom
    "Look after your pennies and your pounds will look after themselves"
  • Marcus not instant at weekend took 24 hours this weekend.

    Maybe I have just been fortunate, but any weekend withdrawals I have made with Marcus have always been instant.  I made one on Saturday just past and before I even got as far as closing the app, a text popped up from the linked account bank to confirm the deposit.
  • typistretired
    typistretired Posts: 2,099 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    edited 21 February 2022 at 1:01PM
    I received the text immediately but deposit did not arrive in nominal account until next day
    Received email next day when money was actually sent
    "Look after your pennies and your pounds will look after themselves"
  • leaphaze
    leaphaze Posts: 361 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    I received the text immediately but deposit did not arrive in nominal account until next day
    Received email next day when money was actually sent
    That sounds more like it's your receiving institution at fault. It's received the money but not credited to your account until the following day. Odd.
    Wearing my other one today.
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