The Top Easy Access Savings Discussion Area

Mr._H_2 · 5 December 2021 at 4:25PM

uptdale said:

Mr._H_2 said:

If people just make sure that they are on the electoral register and that their credit file is up-to-date they shouldn't have any of these problems.

Wouldn't that be nice? We are both on the electoral register and our credit file is up to date. But we have had problems with more than one bank, to the point where we gave up and moved the money elsewhere. Sometimes it is a breeze, sometimes not, some banks can verify electronically some cannot. It's the variation in requirements that is annoying - ID evidence that one bank is happy with others are not.

That is strange. I think what would be really helpful is if banks could be more specific about exactly why an electronic ID verification has failed, as that would allow people to fix the issue.

murphydavid · 5 December 2021 at 6:10PM

Just a little more clutter - -
Is someone trying to say that if a fraudster can get verified as legit with one bank then all the others should accept them based on that ? (That's a rhetorical I don't think so).
Also; at some point; was it said that a bank should not be allowed to close dormant accounts? I have the opposite problem I have a few dormant zero balance 0.1% accounts that are too much effort to close. Like the unsubscribe button the close account button hidden somewhere I presume.
As for new ones; any hoops for another 0.1% will not be jumped through. As 0.1% more (for money I might need in a hurry) is 39 pence a week at most. 0.1% * £20,000/52 = 0.39.

polymaff · 5 December 2021 at 8:59PM

Deleted_User said:

kaMelo said:

pthey were unwilling to accept the legal 11 month licence extension applied by DVLA last year. So Investec applied their modern version of Apartheid and told me to get lost.

As above, good to see you didn't over react then?
That has to be the most ridiculous comparison I have ever heard in my life.

I consider that Investec ignored the UK law by refusing to recognise the government rule on validity of photocard driving licences:
https://www.gov.uk/government/news/expired-driving-licences-automatically-extended-by-11-months
Their breach of regulation should be penalised by a court of law:

That extension expired last Tuesday, btw..

eskbanker · 6 December 2021 at 1:21AM

Deleted_User said:
They chose to reject my formal complaint and refused to have it escalated to Financial Ombudsman.

The decision about FOS escalation is yours alone - a financial institution can't deny you your regulatory right to do this as you don't need to involve the institution at all when escalating, you just unilaterally take your unresolved complaint to FOS....