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Bridlington1

soulsaver said:

Bridlington1 said:

@soulsaver
Monument EA  5.11% £25k min (across all accounts) now NLA

Still available on their webby atm 15.54 hrs. No doubt it will disappear shortly if Moneyfacts are correct (usually)... 

App shows this:

I spoke to their customer services and they said the website would update shortly.

soulsaver

If it was me and I downloaded the app to get the rate, I'd be livid.
However, I'd have done it already if it had ever been of interest to me...

Bridlington1

soulsaver said:

If it was me and I downloaded the app to get the rate, I'd be livid.
However, I'd have done it already if it had ever been of interest to me...

You'd likely be even more livid if you'd tried phoning them to enquire about the discrepancy. They don't have hold music, they just have a recording of a bloke saying:

Welcome to Monument
We're experiencing a high number of calls at the moment and will answer your call as soon as we can. For general enquiries please visit our website www.monument.co
Thanks 

which repeats over and over again every 12 seconds without stopping. After 7 minutes and 13 seconds of that I was even left missing the Co-op hold music.


EDIT: This has now appeared on their website:

Zopa_Trooper

Do you think any of these companies will take on extra staff to alleviate the "high number of calls " problem?

Nah, didn't think so. Be too easy.

What annoys me is when they make it so you HAVE to ring them, then complain because they are getting too many calls.

southone

No, but your call will still be important to them

Zaul22

The Monument website now says applications are paused due to 'TV popularity'. I haven't seen any but I guess they ran some ads.

dgpur

Zaul22 said:

The Monument website now says applications are paused due to 'TV popularity'. I haven't seen any but I guess they ran some ads.

Mentioned by Martin Lewis’s briefing in his post ‘fiscal event’ 🙄 special.

inkydolphin

Zopa_Trooper said:

Do you think any of these companies will take on extra staff to alleviate the "high number of calls " problem?

Nah, didn't think so. Be too easy.

What annoys me is when they make it so you HAVE to ring them, then complain because they are getting too many calls.

The higher than normal number of calls thing seems to be a standard message used to manage expectations/give them a pre-excuse for poor customer service/encourage you not to use the phone to contact them.

I phoned a financial services company yesterday who were "experiencing higher than normal call volumes with a wait time of over 30 minutes" - then two rings and through to someone instantly...

friolento

“Higher than normal” and “our options have recently changed” are messages some have been playing for years.

Apologies for going off topic, got triggered 🙂‍↕️

dealyboy

"Please treat our energy specialists with respect" ... see what I did there ... haha.