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BigBlueSky

There shouldn't be an apostrophe in your account number.

GlasgowExpat2

BigBlueSky said:

There shouldn't be an apostrophe in your account number.

My account number is showing as ABC1234567O’L

BigBlueSky

GlasgowExpat2 said:

BigBlueSky said:

There shouldn't be an apostrophe in your account number.

My account number is showing as ABC1234567O’L

The last three characters of your account number are made up from the first 3 letters of your surname.

I would think in this case it is best to speak to Newcastle BS over the phone to check that they say.

frosch411

Hope this is the right forum for this, but I just got a text message from SecureTrust Bank for my Access Account (issue 7), the interest is going up (finally):
4.07% gross pa ( was 3.78% gross pa) / 4.15% AER (was 3.85 AER)

This is going up from 04-JUL-2023.
Doesn't show on their website yet.

ForumUser7

GlasgowExpat2 said:

BigBlueSky said:

There shouldn't be an apostrophe in your account number.

My account number is showing as ABC1234567O’L

BigBlueSky said:

GlasgowExpat2 said:

BigBlueSky said:

There shouldn't be an apostrophe in your account number.

My account number is showing as ABC1234567O’L

The last three characters of your account number are made up from the first 3 letters of your surname.

I would think in this case it is best to speak to Newcastle BS over the phone to check that they say.

I think what could be causing it is if OPs surname is down as O'Leary or something, some kind of O apostrophe thing. Perhaps they need to change it on their system to exclude the apostrophe, OLeary for example, to have OLE rather than O'L at the end.

S_uk

2010 said:

In NBS T&C it gives cut off time for same day funding as 4 pm.

Where did you see this? On the T + C's I'm looking at it says the cut off time is 4pm for withdrawals (which will clear by the end of the next working day):



For payments in it doesn't mention any cut off time:

SJMALBA

From 'Paying in Money', Newcastle BS General Terms and Conditions:



edit: @S_uk beat me to it! 

cymruchris

GlasgowExpat2 said:

My NBS account ends in X’X. When I’ve tried to set up a new payee NatWest is rejecting the Personal Identifier as it has an apostrophe. Anyone else had this issue. 

On the snail mail letter I received today it says this: 

Do you have an apostrophe in your name?

TiVo_Lad

ForumUser7 said:

I think what could be causing it is if OPs surname is down as O'Leary or something, some kind of O apostrophe thing. Perhaps they need to change it on their system to exclude the apostrophe, OLeary for example, to have OLE rather than O'L at the end.

The IT system that NBS uses (along with Gatehouse, Charter Bank, SecureTrust, Ford Money etc) is shockingly bad in how it mishandles data. I don't live at House Number, Street Name, Postal Town so when I select my address from the drop down (which shows correctly), it screws up the address so the postal town gets removed completely. Sounds like the apostrophe problem is yet another example of shoddy coding and poor testing.

GlasgowExpat2

I think it’s an issue with NatWest as Halifax allowed me to put an apostrophe in the reference field