The Top Easy Access Savings Discussion Area

ranciduk

refluxer said:

ranciduk said:

refluxer said:

Shawbrook have just released issue 32 of their Easy Access account, paying 2.92% AER...

Shawbrook Easy Access Account - Issue 32

2.92% annually / 2.88% monthly (variable)
£1,000 minimum opening balance
£500 minimum withdrawal
Open and manage account online
Next working day access to your funds if withdrawn online before 9:30pm

Finally!

but I just logged into my account and it’s still showing the old rate of 2.3% still…..

I would keep an eye on your emails and online banking messages to see whether they're going to increase the rate on previous issues or, as suggested above, just contact them and 'upgrade' your account to the current issue.  

Yep I sent them a secure message through their portal - the rate has now been changed

Reddleman79

"...However, there is a problem with these 'on-line' accounts, which alas is not detailed when following MSE recommendations or indeed by the bank itself until either at the end of the application or by email afterwards.

For example, I have tried to open both a Sainsburys and Cynergy easy access account. However both require witnessed ID documents to be sent to them."

The above quote (posted inappropriately on the 'no chat'  thread is incorrect. I have opened three Sainsbury's instant access accounts, and have not had to send copies of ID. The last one I opened in under five minutes), and I don't have any influential friends!

refluxer

Reddleman79 said:

"...However, there is a problem with these 'on-line' accounts, which alas is not detailed when following MSE recommendations or indeed by the bank itself until either at the end of the application or by email afterwards.

For example, I have tried to open both a Sainsburys and Cynergy easy access account. However both require witnessed ID documents to be sent to them."

The above quote (posted inappropriately on the 'no chat'  thread is incorrect. I have opened three Sainsbury's instant access accounts, and have not had to send copies of ID. The last one I opened in under five minutes), and I don't have any influential friends!

I would guess the poster failed the standard online ID checks for some reason and didn't qualify the statement above with that info because it wasn't obvious and the procedure appeared to be normal.

I've opened bank accounts with dozens of banks over the years and have never once needed to prove my ID with a document that needed certifying or witnessing. If I did, I would cancel the application and move on to the next bank on the list. There are currently no accounts that are worth the time, effort and (most importantly) the expense of getting that done, IMO.

Saying that - if there was something about your circumstances that meant that was likely to happen every time, then I guess you'd have no choice !

Steve_xx

Re. Kroo
The £10 taken from my non Kroo account has now appeared in it some 13 hours later. I sent them a message about it, which shows as delivered. But Kroo are yet to respond. I have to say that due to this as yet unexplained time gap, and the fact that the the app is laggy, that I'm a tad sceptical about Kroo.
Also worth noting is that when you move away from the app, it takes a very long time before access is denied unless you logoff.
Similarly the biometric login process seems to be a very hit and miss affair. Invariably it demands email address and password, even though it's set to login with my fingerprint.

BigBlueSky

Steve_xx said:

Re. Kroo
The £10 taken from my non Kroo account has now appeared in it some 13 hours later. I sent them a message about it, which shows as delivered. But Kroo are yet to respond. I have to say that due to this as yet unexplained time gap, and the fact that the the app is laggy, that I'm a tad sceptical about Kroo.
Also worth noting is that when you move away from the app, it takes a very long time before access is denied unless you logoff.
Similarly the biometric login process seems to be a very hit and miss affair. Invariably it demands email address and password, even though it's set to login with my fingerprint.

Are you sure the transfer wasn't held up by your other bank ?

I'm just about to do a test transfer into my new Kroo account so will see how that goes.

Edit - Transfer done at 13:00.  Will report back how long it takes.

Edit 2 - 13:01 Funds have arrived !!

jak22

Shawbrook even have a specific message for Change Issue so it's an easier process than many with no phone call needed. They may still be behind some NLA accounts from Coventry or Kent Reliance etc - but otherwise lead the table although there is the time taken for withdrawals to come through to remember.

Steve_xx

BigBlueSky said:

Steve_xx said:

Re. Kroo
The £10 taken from my non Kroo account has now appeared in it some 13 hours later. I sent them a message about it, which shows as delivered. But Kroo are yet to respond. I have to say that due to this as yet unexplained time gap, and the fact that the the app is laggy, that I'm a tad sceptical about Kroo.
Also worth noting is that when you move away from the app, it takes a very long time before access is denied unless you logoff.
Similarly the biometric login process seems to be a very hit and miss affair. Invariably it demands email address and password, even though it's set to login with my fingerprint.

Are you sure the transfer wasn't held up by your other bank ?

I'm just about to do a test transfer into my new Kroo account so will see how that goes.

No I think not. The tenner showed as gone from the donor bank immediately. Balance and pending balance at donor bank were equal. Even Kroo confirmed that the transaction was successful because I pulled the tenner from within the Kroo app, rather than sending it from the donor bank.
It was a bit strange that the Kroo app managed to log itself into my donor banks app to grab the tenner.

BigBlueSky

Steve_xx said:

No I think not. The tenner showed as gone from the donor bank immediately. Balance and pending balance at donor bank were equal. Even Kroo confirmed that the transaction was successful because I pulled the tenner from within the Kroo app, rather than sending it from the donor.
I was a bit strange that the Kroo app managed to log itself into my donor banks app to grab the tenner.

I'm not sure if you saw my update.  I sent a bank transfer at exactly 13:00 from my main bank to Kroo.  At 13:01 the £10 test payment was showing.

I sent it via a regular bank transfer rather than using the 'pull' method.

I'm not sending anymore at the moment as the interest rate is only 2%, but will send more following the increase to 3%.

andyhicks88

This is no doubt the heaviest time that Kroo have probably experienced  and had to deal with so I'd cut them a bit of slack if the app is a bit laggy or there are some sign up issues.  I'm sure it will calm down. Most smaller banks and even larger ones tend to buckle a bit under the pressure of a new popular product launch. 

Band7

Steve_xx said:

It was a bit strange that the Kroo app managed to log itself into my donor banks app to grab the tenner.

This sounds like Open Banking. It can only happen with your approval.

Though I can't figure how you would have done it as I don't seem to have this option in my Kroo app. EDIT: I can see it now. Definitely Open Banking. Great to see they are offering this though it's a bit hidden 

• click on the 3 dots in the top right corner of your account
• select "Add money"
• select your bank. If you have your bank's app on the phone, it logs you in with the login method you use normally for that app
• you then have to approve the payment at your bank. This is slightly different to approving a debit card payment, in that it doesn't require any extra login (as you are already logged in)

I have just tried this with a small amount from my Santander esaver. It arrived in Kroo in seconds (uses Faster Payments under the covers).