The Top Easy Access Savings Discussion Area

andyhicks88

This is no doubt the heaviest time that Kroo have probably experienced  and had to deal with so I'd cut them a bit of slack if the app is a bit laggy or there are some sign up issues.  I'm sure it will calm down. Most smaller banks and even larger ones tend to buckle a bit under the pressure of a new popular product launch. 

Band7

Steve_xx said:

It was a bit strange that the Kroo app managed to log itself into my donor banks app to grab the tenner.

This sounds like Open Banking. It can only happen with your approval.

Though I can't figure how you would have done it as I don't seem to have this option in my Kroo app. EDIT: I can see it now. Definitely Open Banking. Great to see they are offering this though it's a bit hidden 

• click on the 3 dots in the top right corner of your account
• select "Add money"
• select your bank. If you have your bank's app on the phone, it logs you in with the login method you use normally for that app
• you then have to approve the payment at your bank. This is slightly different to approving a debit card payment, in that it doesn't require any extra login (as you are already logged in)

I have just tried this with a small amount from my Santander esaver. It arrived in Kroo in seconds (uses Faster Payments under the covers).

Steve_xx

BigBlueSky said:

Steve_xx said:

No I think not. The tenner showed as gone from the donor bank immediately. Balance and pending balance at donor bank were equal. Even Kroo confirmed that the transaction was successful because I pulled the tenner from within the Kroo app, rather than sending it from the donor.
I was a bit strange that the Kroo app managed to log itself into my donor banks app to grab the tenner.

I'm not sure if you saw my update.  I sent a bank transfer at exactly 13:00 from my main bank to Kroo.  At 13:01 the £10 test payment was showing.

I sent it via a regular bank transfer rather than using the 'pull' method.

I'm not sending anymore at the moment as the interest rate is only 2%, but will send more following the increase to 3%.

Yes I  noticed your post.
I think their app needs some improvement, and I await their explanation as to where the tenner was for a good 12 hours.
I like the idea that it's paying a fair interest on a current account. But like you I will wait until the rate is upped and also will see what others report about their experience.

Steve_xx

Band7 said:

Steve_xx said:

It was a bit strange that the Kroo app managed to log itself into my donor banks app to grab the tenner.

This sounds like Open Banking. It can only happen with your approval.

Though I can't figure how you would have done it as I don't seem to have this option in my Kroo app.

Yes I understand that.

The option appears beside the balance, where in black it says "add money". Clicking on that will bring forth a dropdown menu with a list of banks that monies can be pulled from. If your bank is on the list then you can seemingly pull money from it.

AmityNeon

Steve_xx said:

Re. Kroo
The £10 taken from my non Kroo account has now appeared in it some 13 hours later. I sent them a message about it, which shows as delivered. But Kroo are yet to respond. I have to say that due to this as yet unexplained time gap, and the fact that the the app is laggy, that I'm a tad sceptical about Kroo.
Also worth noting is that when you move away from the app, it takes a very long time before access is denied unless you logoff.
Similarly the biometric login process seems to be a very hit and miss affair. Invariably it demands email address and password, even though it's set to login with my fingerprint.

Kroo's current account has been discussed here since last November.

I haven't had any problems. I registered within 10 minutes during an evening and my account was approved shortly after that same evening. My phone is over 6 years old and the app isn't noticeably laggy (unlike Barclays and Chase), faster payments are sent and received almost instantaneously, and the app automatically logs out after 1 minute of inactivity (or instantly if you quit/suspend the app manually, e.g. swiping up on iOS).

3.03% AER interest in a current account is a bold move in the current easy access savings market, and one I personally prefer over pots.

Steve_xx

AmityNeon said:

Steve_xx said:

Re. Kroo
The £10 taken from my non Kroo account has now appeared in it some 13 hours later. I sent them a message about it, which shows as delivered. But Kroo are yet to respond. I have to say that due to this as yet unexplained time gap, and the fact that the the app is laggy, that I'm a tad sceptical about Kroo.
Also worth noting is that when you move away from the app, it takes a very long time before access is denied unless you logoff.
Similarly the biometric login process seems to be a very hit and miss affair. Invariably it demands email address and password, even though it's set to login with my fingerprint.

Kroo's current account has been discussed here since last November.

I haven't had any problems. I registered within 10 minutes during an evening and my account was approved shortly after that same evening. My phone is over 6 years old and the app isn't noticeably laggy (unlike Barclays and Chase), faster payments are sent and received almost instantaneously, and the app automatically logs out after 1 minute of inactivity (or instantly if you quit/suspend the app manually, e.g. swiping up on iOS).

3.03% AER interest in a current account is a bold move in the current easy access savings market, and one I personally prefer over pots.

You've had a more pleasing experience thus far, than I. So that's good to hear of course.

mac20

I tried about 4 times applying for the Kroo account. The app just becomes unresponsive while inputting info.

Not worth the hassle. App deleted.

Steve_xx

mac20 said:

I tried about 4 times applying for the Kroo account. The app just becomes unresponsive while inputting info.

Not worth the hassle. App deleted.

It does do that. It did it for me, several times. But persevere and it will  go through. Also remember  to go via Topcashback for the £20 cashback.

Givens

Which account is paying the highest interest that is accessible via an app?

flaneurs_lobster

Givens said:

Which account is paying the highest interest that is accessible via an app?

My guesses - 

Nationwide, FlexDirect - 5% (for up to £1500)
Chip - 3% (for up to £lots)