The Top Easy Access Savings Discussion Area

TiVo_Lad

mebu60 said:

On the plus side, Issue 37 now appears immediately rather than the new account taking 5 or so days. If at all, which also occurred twice!
Capital transferred (from Issue 33, 2.75% since October), secure message sent requesting closure of old account and interest to be transferred too.
If Sainsbury's (and Tesco) are going to continue with this MO they could take a leaf out of Cynergy's book and have an online 'close and transfer' option for the old account.

It is bonkers. I opened the Issue 37 and transferred the entire balance from Issue 36, which then had a zero balance even though the minimum balance is £1.

Would that trigger the closure? No.

The FAQ says when you click on an account there's a "Close" option on the right of the screen.

Was there? No.

So I had to spend half an hour on hold to speak to someone to close the account and transfer the interest. Totally nuts.

As you say, Cynergy is a total breeze.

janusdesign

TiVo_Lad said:

mebu60 said:

On the plus side, Issue 37 now appears immediately rather than the new account taking 5 or so days. If at all, which also occurred twice!
Capital transferred (from Issue 33, 2.75% since October), secure message sent requesting closure of old account and interest to be transferred too.
If Sainsbury's (and Tesco) are going to continue with this MO they could take a leaf out of Cynergy's book and have an online 'close and transfer' option for the old account.

The FAQ says when you click on an account there's a "Close" option on the right of the screen.

Was there? No.

there should be - there is for me...

looking at the closure form, it seems you could have used it to transfer the balance upon closing the old account to the newer account.

SonOfPearl

janusdesign said:

TiVo_Lad said:

mebu60 said:

On the plus side, Issue 37 now appears immediately rather than the new account taking 5 or so days. If at all, which also occurred twice!
Capital transferred (from Issue 33, 2.75% since October), secure message sent requesting closure of old account and interest to be transferred too.
If Sainsbury's (and Tesco) are going to continue with this MO they could take a leaf out of Cynergy's book and have an online 'close and transfer' option for the old account.

The FAQ says when you click on an account there's a "Close" option on the right of the screen.

Was there? No.

there should be - there is for me...

looking at the closure form, it seems you could have used it to transfer the balance upon closing the old account to the newer account.

I don't have that option to "close my account" either for some unknown reason, so I have the same issue as TiVo_Lad. I just sent them a secure message to ask them to close it. 

TiVo_Lad

janusdesign said:

there should be - there is for me...

looking at the closure form, it seems you could have used it to transfer the balance upon closing the old account to the newer account.

Looks like different folks get different options:

As I said. Bonkers.

ForumUser7

Saffron Building Society has increased some of their variable rates from today 18th January 2023.

https://www.saffronbs.co.uk/sites/default/files/2023-01/VariableRateGuide18.01.23.pdf

Minty33

TiVo_Lad said:

Looks like different folks get different options:

As I said. Bonkers.

I had this on an old ISA too
I think they have a bugette when the balance is zero you lose the option to "close my account"

TiVo_Lad

Minty33 said:

TiVo_Lad said:

Looks like different folks get different options:

As I said. Bonkers.

I had this on an old ISA too
I think they have a bugette when the balance is zero you lose the option to "close my account"

This is from an open account with a non-zero balance.

changearound1

TiVo_Lad said:

Minty33 said:

TiVo_Lad said:

Looks like different folks get different options:

As I said. Bonkers.

I had this on an old ISA too
I think they have a bugette when the balance is zero you lose the option to "close my account"

This is from an open account with a non-zero balance.

It might be worth trying with a different browser. I had a similar situation recently whilst closing a First Direct savings account. The relevant field wasn't there on Firefox but was on Chrome.

mebu60

TiVo_Lad said:

The FAQ says when you click on an account there's a "Close" option on the right of the screen.

Was there? No.

Not for me either, on either account £0 and £nnk.

Tfl

Strange. I closed my Sainsbury’s account yesterday. Non zero balance using Edge browser (essentially the same as chrome). This was from a PC, sometimes the user interface won’t always render correctly on smaller devices (phone /iPad) so worth trying on a PC/laptop if you have one,

I’ve closed Sainsbury’s accounts a few times in the last 6 months without issue.