Symbio Energy feedback

tghe-retford

matelodave said:

Petriix said:

Here's an interesting question: Symbio have estimated an enormously inflated meter reading for the end of October. How feasible is it to use this reading as the start/end reading with the new supplier? What if I somehow neglect to actually look at my meter and take an actual reading?

One assumes that you might get away with it if you hadn't been sending accurate meters reading for the past few months which would show that their estimates are fantasy.

Or couldn't, like anyone who had a SMETS2 meter installed, whether by choice or consequence.

Thankfully, EON will allow me to submit a meter reading with them. Ironically, I got a bill today from Symbio suggesting magical unicorn levels of usage.

Although I hope everyone has managed to get all their documents, bills and meter readings together because as I write this post, Symbio's website has gone offline.

1jim

tghe-retford said:

matelodave said:

Petriix said:

Here's an interesting question: Symbio have estimated an enormously inflated meter reading for the end of October. How feasible is it to use this reading as the start/end reading with the new supplier? What if I somehow neglect to actually look at my meter and take an actual reading?

One assumes that you might get away with it if you hadn't been sending accurate meters reading for the past few months which would show that their estimates are fantasy.

Or couldn't, like anyone who had a SMETS2 meter installed, whether by choice or consequence.

Thankfully, EON will allow me to submit a meter reading with them. Ironically, I got a bill today from Symbio suggesting magical unicorn levels of usage.

Although I hope everyone has managed to get all their documents, bills and meter readings together because as I write this post, Symbio's website has gone offline.

Symbio's customer portal is still working for me

have just submitted meter readings to EON so will see what it means
there wasnt an obvious link to unit price we will be on so time will tell I guess

Reed_Richards

1jim said:
Symbio's customer portal is still working for me

And for me too.  But their main page now announces E.ON next as the new supplier.

spot1034

My main concern will be to ensure that the two readings from my E7 meter can be charged at the single rate. Looking through their site it seems that they're happy to do this, and I suppose they might ask as I was on a single rate with Symbio. I'm thinking the best thing would be to wait until I have an account number and then ask, hoping that they'll be happy to back date the arrangement to the start of supply. I don't see why they wouldn't.

Swipe

What should I do as an ex customer, just wait for someone to get in touch?

m0bov

The tarrifs on eon are eye waterings, its estimating my monthly spend will go from £110 to £280!

molerat

m0bov said:

The tarrifs on eon are eye waterings, its estimating my monthly spend will go from £110 to £280!

Are you looking at a quote ?  Only fixed are available which are eyewatering.  https://www.eonnext.com/tariff-search gives the current variable.

m0bov

Does'nt show any variable for me.

m0bov

Neon Reef seems the next cheapest for us. EON seem about the most expensive!

molerat

m0bov said:

Does'nt show any variable for me.

Next Flex is the variable.