Symbio Energy feedback

molerat

Glandel wrote: »

Bulb told us their next move would be to reduce their prices. Somethiung to do with Ofgem they said. All suppliers were having to reduce their standard, variable rates.

Which is an absolute load of rubbish, they will only have to reduce their SVR if it is above the new cap level therefore expensive.

Glandel

molerat wrote: »

Which is an absolute load of rubbish, they will only have to reduce their SVR if it is above the new cap level therefore expensive.

No it's not rubbish.

Some suppliers have already started to reduce their SVR rates, others will follow.
Bulb told us they would be reducing theirs too, before the implementation date of 1st October.

Are you saying Bulb were lying to us? We'll see who's talking rubbish...

molerat

Bulb's reasoning is rubbish, not the fact that prices are falling. Prices are falling because the wholesale cost is falling and that is reflected in the OFGEM cap. Only those SVRs that are above the cap level will fall significantly and, once the new lower cap is implemented and winter cost increases start to hit, many fixed and variable tariffs will likely rise. Bulb will need to make significant cuts to make them competitive.

[Deleted User]

Just had confirmation from Santander that they WILL NOT pay 2% cashback on Symbio Energy direct debits because Symbio use a 3rd party billing company. They will only pay cashback when the energy company itself does the direct debit.

gt94sss2

It’s worth complaining to Santander - am sure they have paid cash back on direct debits for other energy firms who use Go Cardless to process their payments.

[Deleted User]

@gt94sss2
Given that Symbio are also charging me VAT twice on my bills and not answering my emails, I doubt I'll be hanging around with Symbio anyway.

molerat

gsmlnx wrote: »

Just had confirmation from Santander that they WILL NOT pay 2% cashback on Symbio Energy direct debits because Symbio use a 3rd party billing company. They will only pay cashback when the energy company itself does the direct debit.

Which is untrue.

gt94sss2 wrote: »

It’s worth complaining to Santander - am sure they have paid cash back on direct debits for other energy firms who use Go Cardless to process their payments.

They most certainly do, I have GC re Eversmart Energy and they also pay out on PSL RE ZOG ENERGY


Santander told me they just need the ORN of the DD and they will put it on their list.


I have found a DD form on line and it shows as FastPay Ltd Re Symbio Energy Ltd.

Gerry1

Santander is hit and miss with many things. They pay cashback for Yorkshire Energy, although it's not listed on their website. But they do list the non-existent 'Yorkshire Electric' !

PixelPound

gsmlnx wrote: »

@gt94sss2
Given that Symbio are also charging me VAT twice on my bills and not answering my emails, I doubt I'll be hanging around with Symbio anyway.

no one else seems to be getting charged vat twice, I'm sure there would be posts here other than yours if that was the case.

[Deleted User]

molerat wrote: »

Which is untrue.

Sorry Molerat but that is what the letter I received today from Santander said. That is the reason they have given me.