Symbio Energy feedback

niktheguru

Actually, the faqs on their website have been slightly amended saying”we now offer smart meters if you call customer services” not entirely convinced this is true and may just be there to show often they are doing it. I wonder how many they’ve actually installed.

SPOWER

We do understand that there was a delay in processing your refund as we were in the process of changing banks and were unable to process any refunds. We are in process of reviewing the refund status with regards to the final bill. This be final bill will be refunded on priority.

 Symbio Energy unlike other suppliers does not hold on customer balances and credit or debit is adjusted in the forthcoming invoice itself.

Symbio Energy Limited, follows an Advance Billing System, hence customers are billed one month in advance based on the Estimated Annual Consumption and seasonal estimates. Upon receiving the meter reading at the end of the month, the bill will be reconciled in line with the meter reading received. Any over or under collection will be adjusted in the following bill. The process of reconciliation and estimating one month in advance is a continuous process.

SPOWER

Is that what you would send to the enery ombudsman?   Getting offered £10 when it should be £60.  They want closing down.  Life is too short to be worrying about an electric company and that is all they cause.  (worry)

HonestJohn

I still want my £60

rp1974

HonestJohn said:

I still want my £60

Then complain to the Ombudsman until you get it.

devondiver

HonestJohn said:

I still want my £60

I made it abundantly clear to them that, AFAIAC, Ofgem rules are non-negotiable viz:

"Dear (Symbio person), Thank you for the polite, prompt and skilfully crafted message received today [- less than 24hrs, that is, after my complaint was logged with Ombudsman Services].

You should by now have realised that it is incumbent upon customers like me to support the appropriate regulator, in this case Ofgem, in their appointed duty of trying to ensure a level playing field in which companies like you may operate to the mutual benefit of all concerned. If I were to fail in this role then I would effectively be aiding and abetting unscrupulous players in taking advantage of weaknesses in the system such that the ‘law of the jungle’ would shortly ensue and perpetuate.

My time on this planet, like my patience, is limited and I have already expended a disproportionate amount of both in attempting to encourage you to abide by Ofgem rules and to behave in a fair and reasonable manner. I must therefore respectfully decline your kind offer of a telephone conversation since my position on the nominal compensation required as laid down by Ofgem is absolutely non-negotiable.

Only if your trusting but disgracefully-treated customers support Ofgem in their difficult task of persuading companies such as yours to play by the rules will you be motivated to reflect constructively on your otherwise shameful business practices and perhaps eventually achieve a genuinely symbiotic relationship with customers. But I doubt it."

Still waiting, by the way, for resolution of my complaint to the Ombudsman - but hopeful.

niktheguru

The symbio circus continues. I initiated a switch away yesterday knowing that this was probably going to happen.
Symbio have blocked my switch as they state I am £23 in debit.
This is despite me calling the customer services today to check with them that they won't block my switch. To which the customer services representative said "everything looks fine our end, you are 23 pounds in debit but this shouldn't stop your switch but if you want to reduce the chance you can pay it now....... to which I declined.

The irritating thing is, with today's meter reading, and using a full years standing charge payments I am actually 20 pounds in credit, but because they use their insane advanced billing method they have over estimated my use into debit. (Which after an extra 2 weeks of the switching period wouldn't still go into debit.)

Why should i pay them extra only to wait another 3 months for them to give it back.

Infuriating.

fewkeste

I've been following this thread for ages and feeling sympathy for Symbio customers. They are always at the top of the comparison tables but given the grief that so many customers seem to suffer, I would not consider moving to them. There are however a couple of things I can't understand:

1. Given how cheap their tariffs are, how come other 'decent' companies are not able to offer tariffs comparable to those offered by Symbio? I state 'decent' because I am discounting the likes of Neo, Neon Reef and Ecotricity because of their poor feedback.

2. How come OFGEM allow them to continue operating given how they routinely overcharge their customers? (even though they correct the following month)

I'm currently a refugee from Yorkshire Energy presently with Scottish Power (so I know all about poor customer service.) and I'm looking to move as soon as possible (probably Bulb or green.) but sadly I'm not going to get anything like as good a deal as I had with YE.

devondiver

niktheguru said:

.... only to wait another 3 months for them to give it back..

.......if your'e lucky!

devondiver

fewkeste said:

Qu - 1. Given how cheap their tariffs are, how come other 'decent' companies are not able to offer tariffs comparable to those offered by Symbio?

Qu - 2. How come OFGEM allow them to continue operating given how they routinely overcharge their customers? (even though they correct the following month) - {theoretically!}

IMVHO - 
Ans. - 1. Difficult for UK companies to compete with a Delhi-based skeleton-staffed Ponzi scheme in the slippery slope phase.
Ans. - 2. Ofgem is toothless and overwhelmed. Covid-19. SE are masters of deception, obfuscation and delaying tactics. You have to hand it to them. (Your dosh, that is!)

Good luck