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Tafrock wrote: »
Well... I thought it was going too smoothly
At 23:22 on Friday 24th May (very late to receive such a communication and on a bank holiday weekend too) I receive symbio bill number 2
As expected a bill for anticipated usage up to June 2nd. To be collected by direct debit on or around 3rd June. All good so far
I have an outstanding amount on this bill equal to my first bill which I promptly paid by direct debit on 14th May. OK its only £6.53 but it's been paid and shouldn't be on there
Also a lengthy email came with bill acknowledging my loyalty and mentioning the £5 credit which would be taken off this bill due to the revised terms and conditions but nowhere on the actual bill does this credit appear
Finally my usage I supplied to them doesn't seem to have been taken into account with the estimation of my reading for June 2nd
I gave them an annual usage of 2551kwh. That's a monthly usage of 212.58 kWh
So why have they estimated my usage as 222.08. Again only slightly over and a mere matter of £1.24 but surely they should use the figures I supplied
I advise everyone receiving their 2nd bill (first advance one) to check it very carefully
I expect a reduction of £5 loyalty and £6.53 which I've already paid and have already emailed them saying so
2 bills so far and both wrong.
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