How to sue Together Energy

AndyFM

Hi, I went via the Ombudsman and they got my money back for me. Mind you it took ages, but got it in the end thankfully.

I wold also post a negative report on Trustpilot. It's the only way to get steer people away from using this bunch of crooks.

Best of luck, Andy

Jill_Blunt

Thanks Andy, this is so frustrating! I took it to the ombudsman and Together Energy offered to generate the final bill and give me £75 compensation. As I accepted this, the case was closed - they failed to keep their word but I have to wait a further 8 weeks before I can take it back to the Ombudsman! The 8 weeks is up at the end of this week......

NotLucky

Jill_Blunt wrote: »

Thanks Andy, this is so frustrating! I took it to the ombudsman and Together Energy offered to generate the final bill and give me £75 compensation. As I accepted this, the case was closed - they failed to keep their word but I have to wait a further 8 weeks before I can take it back to the Ombudsman! The 8 weeks is up at the end of this week......

The ombudsman usually allows 4 weeks for implementation.
I'm not sure why they allowed 8 weeks to implement the remedy you agreed, but presumably you agreed to that duaration in the resolution you accepted.

brewerdave

Jill_Blunt wrote: »

Thanks Andy, this is so frustrating! I took it to the ombudsman and Together Energy offered to generate the final bill and give me £75 compensation. As I accepted this, the case was closed - they failed to keep their word but I have to wait a further 8 weeks before I can take it back to the Ombudsman! The 8 weeks is up at the end of this week......

I'm in a similar position...I accepted a resolution via Ombudsman; Ombudsman marked as resolved on 18th November altho' I had received nothing from T.E.
T.E have put the letter of explanation/apology and a revised bill (totally incorrect) on the Ombudsman site but haven't bothered to communicate personally with me by snail mail, phone or email !
After 4 attempts I've given up trying to get sense out of Customer Services -waiting on hold for 25 minutes and then getting cut off is not funny.:mad:

The Ombudsman said to give T.E two weeks after the date when resolution marked as complete - that is tomorrow!

NotLucky

brewerdave wrote: »

I'm in a similar position...I accepted a resolution via Ombudsman; Ombudsman marked as resolved on 18th November altho' I had received nothing from T.E.
T.E have put the letter of explanation/apology and a revised bill (totally incorrect) on the Ombudsman site but haven't bothered to communicate personally with me by snail mail, phone or email !
After 4 attempts I've given up trying to get sense out of Customer Services -waiting on hold for 25 minutes and then getting cut off is not funny.:mad:

The Ombudsman said to give T.E two weeks after the date when resolution marked as complete - that is tomorrow!

The ombudsman usually allows 4 weeks for implementation.
I'm not sure why they allowed only 2 weeks to implement the remedy you agreed, but nonetheless, even that two weeks has not expired yet.

As you have escalated the matter to the ombudsman, the supplier is not obliged to discuss the matter directly with youy any more. Refer back to the ombudsman after the resolution period has expired, if the resolution has not been implemented.

brewerdave

NotLucky wrote: »

The ombudsman usually allows 4 weeks for implementation.
I'm not sure why they allowed only 2 weeks to implement the remedy you agreed, but nonetheless, even that two weeks has not expired yet.

As you have escalated the matter to the ombudsman, the supplier is not obliged to discuss the matter directly with youy any more. Refer back to the ombudsman after the resolution period has expired, if the resolution has not been implemented.

T.E offered an early resolution (which I accepted) only 2 weeks after I recorded the case with Ombudsman - 4 weeks later the Ombudsman told me that T.E had completed the actions so marked the case as closed. The wording was as follows:-
" The company has confirmed that it has now completed the resolution actions in full. Some actions may not be received immediately, especially if you are due to receive something by post. If, after allowing 14 days, you believe that the resolution has not been completed, please contact us back and we will look into this for you.":)

szymanski2oo1

i had to resort to makeing contact with the CFO via linkedin..... 4 days later my account was settled and closed.
I had tried every other possible avenue with together energy and had gotten no where with them.

also not sure if this has been posted elsewhere on this thread but i have read elsewhere that the direct debit guarantee scheme banks offer has been helpful for some in getting a refund direct from your bank.

AndyFM

You did well to get £75 compensation. I only got £60 and they owed me £1,400 odd! There is clearly no consistency in compensation or scale of amount owed over time.

Anyway, I did the same and agreed and it took a further 8-weeks odd to get my money back.

brewerdave

AndyFM wrote: »

You did well to get £75 compensation. I only got £60 and they owed me £1,400 odd! There is clearly no consistency in compensation or scale of amount owed over time.

Anyway, I did the same and agreed and it took a further 8-weeks odd to get my money back.

I OWE them but they offered £50 compensation :rotfl:
The latest (incorrect) final bill shows I'm in credit by £3.79 - so with the compo £53.79 to come:T

Guy_fly

I’m owed £529.00 after they took over from One Select, I had forgotten to cancel my direct debit after moving to Octopus Energy just before the takeover, after many calls they agreed they owe me this amount however after repeated calls and passing on my bank account details have had nothing, promises of emails to acknowledge bank details and an explanation have amounted to nothing, guess I’ll try the ombudsman next, any ideas?