We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Paying 2 year contract for over years!
Options
Comments
-
The companies just need to keep proof they informed the customer, up to them how they choose to do that.
I worked for a network that recorded on its CRM when a letter notifying a change had been sent. Customers regularly denied receiving or reading them.
On those rare occasions no record had been made of the letter, the change was reversed, albeit temporarily until the next wave of letters was sent and unsurprisingly the same customers denied receiving or reading the letters.0 -
I worked for a network that recorded on its CRM when a letter notifying a change had been sent. Customers regularly denied receiving or reading them.
On those rare occasions no record had been made of the letter, the change was reversed, albeit temporarily until the next wave of letters was sent and unsurprisingly the same customers denied receiving or reading the letters.0 -
Perhaps OFCOM ought to ban free or heavily discounted phones to be sold within mobile contracts, that would solve the problem. To only have phone credit agreements and line rental agreements.0
-
Perhaps OFCOM ought to ban free or heavily discounted phones to be sold within mobile contracts, that would solve the problem. To only have phone credit agreements and line rental agreements.
When we only had Cellnet and Vodafone neither were allowed to sell handsets or contracts direct to the public, everything had to go through third parties, companies such as Phone People and the like.
Once 121, then Orange came along there was considered enough competition for networks to be allowed to sell direct and the dreaded upgrade was born. (Which as an aside, is where most of the blame lies IMHO).
I think we're finally at a point we can agree, though it's unlikely to ever happen. Perhaps a phone credit agreement with a SIMO deal, perhaps with a post-contract sweetener (refund or credit on next deal) for remaining with a network and paying bills on time?
ETA I doubt whether Ofcom in its current format has the bottle to take such a major step. It would need Government initiative and our current lot don't seem very good at organising even themselves,0 -
That's for the ombudsman or small claims to make the final decision if they are happy with the proof.
It's my personal knowledge that the ombudsman concerned accepted this on several occasions. We never let a case go that far if our records weren't 100%, even if we felt the case had no merit.0 -
Why don't Ofcom just force mobile phone companies to send customers a free calendar and biro with every contract?0
-
'Cause then there'd be a clamour to reduce the cost at the end of the minimum term to cover it.0
-
The mobile companies are international, they pull the same stunt in other countries too. Its up to regulations to keep them under control..
Just like the banks, think they can get away with murder unless challenged. The fact they claim they didn't realise/it was an error and all the other rubbish they come out with, when in fact there is every chance they have already been pulled up for it in another country. Its all just their ruthless pursuit for cash, they don't give a stuff about staff or customers.0 -
Its all just their ruthless pursuit for cash, they don't give a stuff about staff or customers.
All the more reason for consumers to take control of their own contracts and not rely on the 'nice' networks to do it for them.
The OP mentioned being a loyal customer. This whole site is founded on being disloyal where your money is concerned!0 -
The mobile companies are international, they pull the same stunt in other countries too. Its up to regulations to keep them under control..
Just like the banks, think they can get away with murder unless challenged. The fact they claim they didn't realise/it was an error and all the other rubbish they come out with, when in fact there is every chance they have already been pulled up for it in another country. Its all just their ruthless pursuit for cash, they don't give a stuff about staff or customers.
What “stunt” of the networks are you referring to now?====0
This discussion has been closed.
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 350.9K Banking & Borrowing
- 253.1K Reduce Debt & Boost Income
- 453.5K Spending & Discounts
- 243.9K Work, Benefits & Business
- 598.7K Mortgages, Homes & Bills
- 176.9K Life & Family
- 257.2K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards