Paying 2 year contract for over years!

d123

boatman wrote: »

Hence why after the 2 year minimum term, the price should go down, the 'free' phone is paid for, you should only pay for the cost of line rental from then on.

If you can point out in a standard mobile contract where you have a specific charge for the handset you might have a point. As most contracts simply have a single service charge for the life of the contract I can’t see your point.

People need to take some personal responsibility, if your minimum term is up then cancel, renegotiate and get a new phone or move to a new sim only contract. If you don’t think you’re capable of reading a calendar or remembering a date then sign up for something like o2 Refresh at the start.

If you sign an open ended contract for a service at £x a month don’t get upset 30 months down the line that you have a contract running for £x a month.

pmduk

Next, we'll be getting complaints that tins of baked beans contain baked beans!

d123

pmduk wrote: »

Next, we'll be getting complaints that tins of baked beans contain baked beans!

And demanding a refund if not eaten before the sell by date .

Farway

d123 wrote: »

And demanding a refund if not eaten before the sell by date .

The manufacturer should send you a letter to remind you to use them before the date is up:D

pmduk

Farway wrote: »

The manufacturer should send you a letter to remind you to use them before the date is up:D

Or a pair of glasses to read the label! The Government will introduce Ofeat to force supermarkets to write to you warning that products will expire.

MSE will have pages of info on how to claim compo for those too lazy to bother checking.

boatman

If the mobile companies didn't want rules imposed on them to give customers a warning that their minimum term is coming to an end, then perhaps they should have thought about that before now. They have brought it on themselves.

d123

boatman wrote: »

If the mobile companies didn't want rules imposed on them to give customers a warning that their minimum term is coming to an end, then perhaps they should have thought about that before now. They have brought it on themselves.

And then they can start a new campaign making sure supermarkets notify all customers before products they sold reach their sell by date in your cupboard.

Will no one think about the baked beans!!!

boatman

d123 wrote: »

And then they can start a new campaign making sure supermarkets notify all customers before products they sold reach their sell by date in your cupboard.

Will no one think about the baked beans!!!

So you are not denying my point, speaks volumes..

d123

boatman wrote: »

So you are not denying my point, speaks volumes..

Can you explain why a mobile service contract should be different from a landline service contract or a broadband service contract (or probably any other service contract with a minimum term)?

Are you aware of any service contracts that have minimum terms and have a legal requirement for the service provider to write to every customer when the minimum term is up?

Under your new system would the customer have rights to reclaim charges if the letter is posted but they claim it didn’t arrive? Would the letters therefore have to be sent Signed For?

boatman

d123 wrote: »

Can you explain why a mobile service contract should be different from a landline service contract or a broadband service contract (or probably any other service contract with a minimum term)?

Are you aware of any service contracts that have minimum terms and have a legal requirement for the service provider to write to every customer when the minimum term is up?

Under your new system would the customer have rights to reclaim charges if the letter is posted but they claim it didn’t arrive? Would the letters therefore have to be sent Signed For?

The companies just need to keep proof they informed the customer, up to them how they choose to do that.



Are you aware of any other landline/broadband contract that give away a 'free' £1000 gift?


Yes I'm aware that energy companies have to inform customers their discounts are coming to an end.
Customers would receive a notice 42-49 days before the end date of a fixed-term tariff to tell them the tariff is coming to an end.
"Under Ofgem regulations, suppliers already have to tell customers about their cheapest deal".
From a Parliamentary publication,A defective market, sound familiar:
Too many energy suppliers rely on a business model where they target cheap acquisition deals at engaged customers who switch, whilst making substantial profits from ‘sticky’ customers on expensive variable tariffs who do not or rarely switch. We received worrying evidence that some suppliers actively work to prevent from switching onto another good-value tariff customers whose fixed-term contracts are coming to an end.


You would serve your argument much better by admitting that you want to see these notifications not enforced because either:

a) you are a consumer and its likely to increase the cost of new contracts because companies can't rip off customers who are too lazy to organise themselves

or

b) you work for, or with or have a vested interest in, companies keeping their profits high, ripping off customers?

I'll await your avoidance of the question.


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