Paying 2 year contract for over years!

System

boatman wrote: »

If the mobile companies didn't want rules imposed on them to give customers a warning that their minimum term is coming to an end, then perhaps they should have thought about that before now. They have brought it on themselves.

well said!

Some people seem to forgot that others live in the same country but have different perspectives.

The fact that ofcom and probably other interest parties are looking at this shows that people don't share the same perspective on how things should be.

Ofcom may not get what they want or the networks might not get what they want but I applaud people who see something that they feel is wrong and they pursue it through all legal channels to get a conclusion on the issue.

I have way more respect for them than people who just moan on the sidelines and don't get involved in the process.

d123

boatman wrote: »

The companies just need to keep proof they informed the customer, up to them how they choose to do that.

So informing the customer by giving them a piece of paper that they make the customer sign and has the date of end of minimum term will do?

Let’s call it “the contract”.

boatman wrote: »

Are you aware of any other landline/broadband contract that give away a 'free' £1000 gift?

Relevence?

boatman wrote: »

Yes I'm aware that energy companies have to inform customers their discounts are coming to an end.
"Under Ofgem regulations, suppliers already have to tell customers about their cheapest deal".
From a Parliamentary publication,A defective market, sound familiar:
Too many energy suppliers rely on a business model where they target cheap acquisition deals at engaged customers who switch, whilst making substantial profits from ‘sticky’ customers on expensive variable tariffs who do not or rarely switch. We received worrying evidence that some suppliers actively work to prevent from switching onto another good-value tariff customers whose
fixed-term contracts are coming to an end.

Discounts ending isn’t the same thing as minimum term ending...

boatman wrote: »

You would serve your argument much better by admitting that you want to see these notifications not enforced because either:

a) you are a consumer and its likely to increase the cost of new contracts because companies can't rip off customers who are too lazy to organise themselves

or

b) you work for, or with or have a vested interest in, companies keeping their profits high, ripping off customers?

I'll await your avoidance of the question.

Or I am a consumer who doesn’t want to see his bills go up due to unnecessary extra administrative requirements forced on the networks because a small segment of the population are too stupid to be able to diarise a date in the future and feel they need a nanny to wipe their nose, tell them boiling water is hot and that 24 months has gone by since they signed their contract.

System

d123 wrote: »

And demanding a refund if not eaten before the sell by date .

Awww you and pmduk should have put forward that robust argument when Ofcom had a consultation period (also calling people stupid). I’m sure it would have been a solid argument alongside all the other responders #sarcasm

https://www.ofcom.org.uk/consultations-and-statements/category-2/end-of-contract-notifications

pmduk

boatman wrote: »

You would serve your argument much better by admitting that you want to see these notifications not enforced because either:

I'm currently neither, although I have worked in the industry and seen the lengths people will go to to avoid taking any responsibility for the agreement they entered into voluntarily.

I believe that the solutions offered will not solve the problem. A sizeable minority of people do not read either letters or SMS message from their suppliers.

pmduk

boatman wrote: »

If the mobile companies didn't want rules imposed on them to give customers a warning that their minimum term is coming to an end, then perhaps they should have thought about that before now. They have brought it on themselves.

Or they could continue to be completely up-front and tell them when they start the contract! Customers have to be 18+ perhaps they should behave like adults and take charge of their lives.

DCFC79

ErnestEntrepreneur wrote: »

As a loyal/forgetful idiot, after buying a mobile phone from Tesco Mobile on a two year deal, the purchase of the phone being included in my monthly fee, I have been paying for a little over three years!!!

I was just wondering if I contact them now, what if anything, might I be able to negotiate as recompense?




(Mods: The title should read, "Paying 2 year contract for over 3 years!" - sorry... I messed it up.)

Why did you not cancel or get a better once the 2 years was up ?

No harm in asking but your not entitled to it.
Use a calender to note on it when various insurances, contracts etc are due to expire.

pmduk

DCFC79 wrote: »

Use a calender to note on it when various insurances, contracts etc are due to expire.

Even better, use one of the online calendars with a reminder 30 days in advance.

boatman

d123 wrote: »

So informing the customer by giving them a piece of paper that they make the customer sign and has the date of end of minimum term will do?

Let’s call it “the contract”.

Relevence?

Discounts ending isn’t the same thing as minimum term ending...

Or I am a consumer who doesn’t want to see his bills go up due to unnecessary extra administrative requirements forced on the networks because a small segment of the population are too stupid to be able to diarise a date in the future and feel they need a nanny to wipe their nose, tell them boiling water is hot and that 24 months has gone by since they signed their contract.

A bit of paper at the start of the agreement is clearly not a confirmation that a letter/text has been sent near the end of the minimum term.


In the context of this discussion, a legal requirement to notify a consumer on an energy contract is the same as a requirement to notify a consumer on a phone contract, they are both contracts, and the purpose is the same, to notify the consumer that their deal is coming to the end, its time renegotiated, something you clearly do not what consumers to be reminded about, you have made that abundantly clear.



The £1000 'free' gift doesn't happen on a landline or broadband contract so this is not comparable, hence why i mentioned it.


That'll be a yes to a) then.

boatman

pmduk wrote: »

I'm currently neither, although I have worked in the industry and seen the lengths people will go to to avoid taking any responsibility for the agreement they entered into voluntarily.

I believe that the solutions offered will not solve the problem. A sizeable minority of people do not read either letters or SMS message from their suppliers.

You can lead a horse to water...

Yes, there does come a point if people are determined to ignore the notifications its up to them, but sending some notifications a couple of time is a perfectly reasonable thing to ask the mobile companies to do.



'Voluntarily' - there is whole different argument, given the tactics of mobile shops to get you sign on the dotted line.

boatman

pmduk wrote: »

Or they could continue to be completely up-front and tell them when they start the contract! Customers have to be 18+ perhaps they should behave like adults and take charge of their lives.

I think the vast majority of laws are brought in for that 1000 to 1 chance.