Hermes getting away with theft

dacouch

Fariyqueen said:

winther said:

In December I sold my 27” monitor on eBay and promptly dispatched to the buyer. After 10 days in the hands of Hermes it still showed as “with parcel shop” although the shop – Doddle in Canary Wharf - confirmed it was picked up the same day. They even called Hermes who confirmed this.
After a long wait on their chat I finally got through to someone confirming the parcel has been “deemed lost” in their depot. From the many complaints I’ve read, seems a lot of parcel go “lost” in the Hermes depot. I ask for the next steps and receive a claims form which has a link to non-compensation items – turns out monitors are one of these items. My claims form was rejected as they "don't compensate for monitors above 21 inch".
This makes sense from the point of view that these items are fragile and can break. Fine. But Hermes are solely responsible for the “loss” (theft) of my item. What they are saying is essentially that Hermes can get away with stealing monitors above 21 inch.
How easy it is to claim no responsibly for certain products and let their staff get away with theft. Absolutely disgusting – how this company is allowed to continue after the proven track record of “lost” parcels is beyond me.
They keep brushing me off using the non-compensation list argument - but does such a list really give them the right to get away with theft?!? I have never been robbed in my 42 years and now I'm expected to shut up and accept it. Not happening. Any idea what I can do as a start?

Hello,
{Text removed by Forum Team}. Did you see the Channel 4 tv show (Joe Lycett's got your back) last week exposing them of dumping some 10% of parcels, many of which were clearly labelled and could have been delivered, into an auction house in Birmingham on a weekly basis? Do they pay back owners of these 'Missing" parcels, nope, or maybe the standard £20, but if they are able to sell an item of much higher value, where do these sales get recorded and WHY IS THIS COMPANY ALLOWED TO BLATENTLY STEAL AND CARRY ON TRADING?
I sold a shower on eBay, sales value £522, plus £8 postage fees. It never arrived. I had to refund the buyer and am out £530. I've been offered £25 as I hadn't opted for enhanced insurance. Why should we have to pay to protect ourselves from a companies ineptitude at doing their core business? 

I really think there must be tens of thousands of us frustrated, disgruntled, customers who've been mugged by Hermes. It would be worth getting a class act together as this loophole of theft must be closed down. 
Did you ever get anywhere with your case?
Thanks,
{Text removed by Forum Team}

They don't lose 10% of their parcels if they did the Auction house you refer to would be receiving around 650000 parcels a week...

Fariyqueen

dacouch said:

Fariyqueen said:

winther said:

In December I sold my 27” monitor on eBay and promptly dispatched to the buyer. After 10 days in the hands of Hermes it still showed as “with parcel shop” although the shop – Doddle in Canary Wharf - confirmed it was picked up the same day. They even called Hermes who confirmed this.
After a long wait on their chat I finally got through to someone confirming the parcel has been “deemed lost” in their depot. From the many complaints I’ve read, seems a lot of parcel go “lost” in the Hermes depot. I ask for the next steps and receive a claims form which has a link to non-compensation items – turns out monitors are one of these items. My claims form was rejected as they "don't compensate for monitors above 21 inch".
This makes sense from the point of view that these items are fragile and can break. Fine. But Hermes are solely responsible for the “loss” (theft) of my item. What they are saying is essentially that Hermes can get away with stealing monitors above 21 inch.
How easy it is to claim no responsibly for certain products and let their staff get away with theft. Absolutely disgusting – how this company is allowed to continue after the proven track record of “lost” parcels is beyond me.
They keep brushing me off using the non-compensation list argument - but does such a list really give them the right to get away with theft?!? I have never been robbed in my 42 years and now I'm expected to shut up and accept it. Not happening. Any idea what I can do as a start?

Hello,
{Text removed by Forum Team}. Did you see the Channel 4 tv show (Joe Lycett's got your back) last week exposing them of dumping some 10% of parcels, many of which were clearly labelled and could have been delivered, into an auction house in Birmingham on a weekly basis? Do they pay back owners of these 'Missing" parcels, nope, or maybe the standard £20, but if they are able to sell an item of much higher value, where do these sales get recorded and WHY IS THIS COMPANY ALLOWED TO BLATENTLY STEAL AND CARRY ON TRADING?
I sold a shower on eBay, sales value £522, plus £8 postage fees. It never arrived. I had to refund the buyer and am out £530. I've been offered £25 as I hadn't opted for enhanced insurance. Why should we have to pay to protect ourselves from a companies ineptitude at doing their core business? 

I really think there must be tens of thousands of us frustrated, disgruntled, customers who've been mugged by Hermes. It would be worth getting a class act together as this loophole of theft must be closed down. 
Did you ever get anywhere with your case?
Thanks,
{Text removed by Forum Team}

They don't lose 10% of their parcels if they did the Auction house you refer to would be receiving around 650000 parcels a week...

dacouch said:

Fariyqueen said:

winther said:

In December I sold my 27” monitor on eBay and promptly dispatched to the buyer. After 10 days in the hands of Hermes it still showed as “with parcel shop” although the shop – Doddle in Canary Wharf - confirmed it was picked up the same day. They even called Hermes who confirmed this.
After a long wait on their chat I finally got through to someone confirming the parcel has been “deemed lost” in their depot. From the many complaints I’ve read, seems a lot of parcel go “lost” in the Hermes depot. I ask for the next steps and receive a claims form which has a link to non-compensation items – turns out monitors are one of these items. My claims form was rejected as they "don't compensate for monitors above 21 inch".
This makes sense from the point of view that these items are fragile and can break. Fine. But Hermes are solely responsible for the “loss” (theft) of my item. What they are saying is essentially that Hermes can get away with stealing monitors above 21 inch.
How easy it is to claim no responsibly for certain products and let their staff get away with theft. Absolutely disgusting – how this company is allowed to continue after the proven track record of “lost” parcels is beyond me.
They keep brushing me off using the non-compensation list argument - but does such a list really give them the right to get away with theft?!? I have never been robbed in my 42 years and now I'm expected to shut up and accept it. Not happening. Any idea what I can do as a start?

Hello,
{Text removed by Forum Team}. Did you see the Channel 4 tv show (Joe Lycett's got your back) last week exposing them of dumping some 10% of parcels, many of which were clearly labelled and could have been delivered, into an auction house in Birmingham on a weekly basis? Do they pay back owners of these 'Missing" parcels, nope, or maybe the standard £20, but if they are able to sell an item of much higher value, where do these sales get recorded and WHY IS THIS COMPANY ALLOWED TO BLATENTLY STEAL AND CARRY ON TRADING?
I sold a shower on eBay, sales value £522, plus £8 postage fees. It never arrived. I had to refund the buyer and am out £530. I've been offered £25 as I hadn't opted for enhanced insurance. Why should we have to pay to protect ourselves from a companies ineptitude at doing their core business? 

I really think there must be tens of thousands of us frustrated, disgruntled, customers who've been mugged by Hermes. It would be worth getting a class act together as this loophole of theft must be closed down. 
Did you ever get anywhere with your case?
Thanks,
{Text removed by Forum Team}

They don't lose 10% of their parcels if they did the Auction house you refer to would be receiving around 650000 parcels a week...

Exactly! If you watch the Channel 4 program, that's what you will see; multiple lorry loads per week dumping parcels to be sold off at auction. Hundreds of thousands of parcels 'missing'. How are they getting away with this? This is a total disgrace and massive loophole that needs to be addressed. There are many many upset customers out there. 

dacouch

Fariyqueen said:

dacouch said:

Fariyqueen said:

winther said:

In December I sold my 27” monitor on eBay and promptly dispatched to the buyer. After 10 days in the hands of Hermes it still showed as “with parcel shop” although the shop – Doddle in Canary Wharf - confirmed it was picked up the same day. They even called Hermes who confirmed this.
After a long wait on their chat I finally got through to someone confirming the parcel has been “deemed lost” in their depot. From the many complaints I’ve read, seems a lot of parcel go “lost” in the Hermes depot. I ask for the next steps and receive a claims form which has a link to non-compensation items – turns out monitors are one of these items. My claims form was rejected as they "don't compensate for monitors above 21 inch".
This makes sense from the point of view that these items are fragile and can break. Fine. But Hermes are solely responsible for the “loss” (theft) of my item. What they are saying is essentially that Hermes can get away with stealing monitors above 21 inch.
How easy it is to claim no responsibly for certain products and let their staff get away with theft. Absolutely disgusting – how this company is allowed to continue after the proven track record of “lost” parcels is beyond me.
They keep brushing me off using the non-compensation list argument - but does such a list really give them the right to get away with theft?!? I have never been robbed in my 42 years and now I'm expected to shut up and accept it. Not happening. Any idea what I can do as a start?

Hello,
{Text removed by Forum Team}. Did you see the Channel 4 tv show (Joe Lycett's got your back) last week exposing them of dumping some 10% of parcels, many of which were clearly labelled and could have been delivered, into an auction house in Birmingham on a weekly basis? Do they pay back owners of these 'Missing" parcels, nope, or maybe the standard £20, but if they are able to sell an item of much higher value, where do these sales get recorded and WHY IS THIS COMPANY ALLOWED TO BLATENTLY STEAL AND CARRY ON TRADING?
I sold a shower on eBay, sales value £522, plus £8 postage fees. It never arrived. I had to refund the buyer and am out £530. I've been offered £25 as I hadn't opted for enhanced insurance. Why should we have to pay to protect ourselves from a companies ineptitude at doing their core business? 

I really think there must be tens of thousands of us frustrated, disgruntled, customers who've been mugged by Hermes. It would be worth getting a class act together as this loophole of theft must be closed down. 
Did you ever get anywhere with your case?
Thanks,
{Text removed by Forum Team}

They don't lose 10% of their parcels if they did the Auction house you refer to would be receiving around 650000 parcels a week...

dacouch said:

Fariyqueen said:

winther said:

In December I sold my 27” monitor on eBay and promptly dispatched to the buyer. After 10 days in the hands of Hermes it still showed as “with parcel shop” although the shop – Doddle in Canary Wharf - confirmed it was picked up the same day. They even called Hermes who confirmed this.
After a long wait on their chat I finally got through to someone confirming the parcel has been “deemed lost” in their depot. From the many complaints I’ve read, seems a lot of parcel go “lost” in the Hermes depot. I ask for the next steps and receive a claims form which has a link to non-compensation items – turns out monitors are one of these items. My claims form was rejected as they "don't compensate for monitors above 21 inch".
This makes sense from the point of view that these items are fragile and can break. Fine. But Hermes are solely responsible for the “loss” (theft) of my item. What they are saying is essentially that Hermes can get away with stealing monitors above 21 inch.
How easy it is to claim no responsibly for certain products and let their staff get away with theft. Absolutely disgusting – how this company is allowed to continue after the proven track record of “lost” parcels is beyond me.
They keep brushing me off using the non-compensation list argument - but does such a list really give them the right to get away with theft?!? I have never been robbed in my 42 years and now I'm expected to shut up and accept it. Not happening. Any idea what I can do as a start?

Hello,
{Text removed by Forum Team}. Did you see the Channel 4 tv show (Joe Lycett's got your back) last week exposing them of dumping some 10% of parcels, many of which were clearly labelled and could have been delivered, into an auction house in Birmingham on a weekly basis? Do they pay back owners of these 'Missing" parcels, nope, or maybe the standard £20, but if they are able to sell an item of much higher value, where do these sales get recorded and WHY IS THIS COMPANY ALLOWED TO BLATENTLY STEAL AND CARRY ON TRADING?
I sold a shower on eBay, sales value £522, plus £8 postage fees. It never arrived. I had to refund the buyer and am out £530. I've been offered £25 as I hadn't opted for enhanced insurance. Why should we have to pay to protect ourselves from a companies ineptitude at doing their core business? 

I really think there must be tens of thousands of us frustrated, disgruntled, customers who've been mugged by Hermes. It would be worth getting a class act together as this loophole of theft must be closed down. 
Did you ever get anywhere with your case?
Thanks,
{Text removed by Forum Team}

They don't lose 10% of their parcels if they did the Auction house you refer to would be receiving around 650000 parcels a week...

Exactly! If you watch the Channel 4 program, that's what you will see; multiple lorry loads per week dumping parcels to be sold off at auction. Hundreds of thousands of parcels 'missing'. How are they getting away with this? This is a total disgrace and massive loophole that needs to be addressed. There are many many upset customers out there. 

An artic truck fits about 5000 parcels in it, the auction house is not receiving 130 artic trucks a week
They do not lose 10% of their parcels

tonyhender

Why didn't the op  pack the parcel properly. He could of cut black bags and use cello tape as packing.

tonyhender

Did he note serial number

DCFC79

tonyhender said:

Why didn't the op  pack the parcel properly. He could of cut black bags and use cello tape as packing.

Who knowsbut the original post is from last year I believe.

Undervalued

Fariyqueen said:

dacouch said:

Fariyqueen said:

winther said:

In December I sold my 27” monitor on eBay and promptly dispatched to the buyer. After 10 days in the hands of Hermes it still showed as “with parcel shop” although the shop – Doddle in Canary Wharf - confirmed it was picked up the same day. They even called Hermes who confirmed this.
After a long wait on their chat I finally got through to someone confirming the parcel has been “deemed lost” in their depot. From the many complaints I’ve read, seems a lot of parcel go “lost” in the Hermes depot. I ask for the next steps and receive a claims form which has a link to non-compensation items – turns out monitors are one of these items. My claims form was rejected as they "don't compensate for monitors above 21 inch".
This makes sense from the point of view that these items are fragile and can break. Fine. But Hermes are solely responsible for the “loss” (theft) of my item. What they are saying is essentially that Hermes can get away with stealing monitors above 21 inch.
How easy it is to claim no responsibly for certain products and let their staff get away with theft. Absolutely disgusting – how this company is allowed to continue after the proven track record of “lost” parcels is beyond me.
They keep brushing me off using the non-compensation list argument - but does such a list really give them the right to get away with theft?!? I have never been robbed in my 42 years and now I'm expected to shut up and accept it. Not happening. Any idea what I can do as a start?

Hello,
{Text removed by Forum Team}. Did you see the Channel 4 tv show (Joe Lycett's got your back) last week exposing them of dumping some 10% of parcels, many of which were clearly labelled and could have been delivered, into an auction house in Birmingham on a weekly basis? Do they pay back owners of these 'Missing" parcels, nope, or maybe the standard £20, but if they are able to sell an item of much higher value, where do these sales get recorded and WHY IS THIS COMPANY ALLOWED TO BLATENTLY STEAL AND CARRY ON TRADING?
I sold a shower on eBay, sales value £522, plus £8 postage fees. It never arrived. I had to refund the buyer and am out £530. I've been offered £25 as I hadn't opted for enhanced insurance. Why should we have to pay to protect ourselves from a companies ineptitude at doing their core business? 

I really think there must be tens of thousands of us frustrated, disgruntled, customers who've been mugged by Hermes. It would be worth getting a class act together as this loophole of theft must be closed down. 
Did you ever get anywhere with your case?
Thanks,
{Text removed by Forum Team}

They don't lose 10% of their parcels if they did the Auction house you refer to would be receiving around 650000 parcels a week...

dacouch said:

Fariyqueen said:

winther said:

In December I sold my 27” monitor on eBay and promptly dispatched to the buyer. After 10 days in the hands of Hermes it still showed as “with parcel shop” although the shop – Doddle in Canary Wharf - confirmed it was picked up the same day. They even called Hermes who confirmed this.
After a long wait on their chat I finally got through to someone confirming the parcel has been “deemed lost” in their depot. From the many complaints I’ve read, seems a lot of parcel go “lost” in the Hermes depot. I ask for the next steps and receive a claims form which has a link to non-compensation items – turns out monitors are one of these items. My claims form was rejected as they "don't compensate for monitors above 21 inch".
This makes sense from the point of view that these items are fragile and can break. Fine. But Hermes are solely responsible for the “loss” (theft) of my item. What they are saying is essentially that Hermes can get away with stealing monitors above 21 inch.
How easy it is to claim no responsibly for certain products and let their staff get away with theft. Absolutely disgusting – how this company is allowed to continue after the proven track record of “lost” parcels is beyond me.
They keep brushing me off using the non-compensation list argument - but does such a list really give them the right to get away with theft?!? I have never been robbed in my 42 years and now I'm expected to shut up and accept it. Not happening. Any idea what I can do as a start?

Hello,
{Text removed by Forum Team}. Did you see the Channel 4 tv show (Joe Lycett's got your back) last week exposing them of dumping some 10% of parcels, many of which were clearly labelled and could have been delivered, into an auction house in Birmingham on a weekly basis? Do they pay back owners of these 'Missing" parcels, nope, or maybe the standard £20, but if they are able to sell an item of much higher value, where do these sales get recorded and WHY IS THIS COMPANY ALLOWED TO BLATENTLY STEAL AND CARRY ON TRADING?
I sold a shower on eBay, sales value £522, plus £8 postage fees. It never arrived. I had to refund the buyer and am out £530. I've been offered £25 as I hadn't opted for enhanced insurance. Why should we have to pay to protect ourselves from a companies ineptitude at doing their core business? 

I really think there must be tens of thousands of us frustrated, disgruntled, customers who've been mugged by Hermes. It would be worth getting a class act together as this loophole of theft must be closed down. 
Did you ever get anywhere with your case?
Thanks,
{Text removed by Forum Team}

They don't lose 10% of their parcels if they did the Auction house you refer to would be receiving around 650000 parcels a week...

Exactly! If you watch the Channel 4 program, that's what you will see; multiple lorry loads per week dumping parcels to be sold off at auction. Hundreds of thousands of parcels 'missing'. How are they getting away with this? This is a total disgrace and massive loophole that needs to be addressed. There are many many upset customers out there. 

Oh for heaven's sake stop and think for a moment and do some basic maths!

I am no fan of Hermes and I am sure they are well towards the bottom when it come to customer satisfaction. That said, you can read horror stories about all of the courier firms. Personally I have always found DPD faultless and I am delighted when I find that something is being sent by them. However I have also read rants like yours about DPD and frankly most others.

I suspect Ch4 found one depot where there was a real problem for whatever reason, then scaled the numbers up as if it was equally bad all over the country. It clearly cannot be so as others have pointed out.

Yes, of course it shouldn't happen. However until people are prepared to pay an economic price for these type of services there is no chance of it improving. The vast majority of parcels get through properly, even with Hermes (or whichever is your pet hate). To improve on that overall is going to cost significant money but sadly there will always be some incompetence and dishonesty as there is in all walks of life.

Aylesbury_Duck

Undervalued said:

Fariyqueen said:

dacouch said:

Fariyqueen said:

winther said:

In December I sold my 27” monitor on eBay and promptly dispatched to the buyer. After 10 days in the hands of Hermes it still showed as “with parcel shop” although the shop – Doddle in Canary Wharf - confirmed it was picked up the same day. They even called Hermes who confirmed this.
After a long wait on their chat I finally got through to someone confirming the parcel has been “deemed lost” in their depot. From the many complaints I’ve read, seems a lot of parcel go “lost” in the Hermes depot. I ask for the next steps and receive a claims form which has a link to non-compensation items – turns out monitors are one of these items. My claims form was rejected as they "don't compensate for monitors above 21 inch".
This makes sense from the point of view that these items are fragile and can break. Fine. But Hermes are solely responsible for the “loss” (theft) of my item. What they are saying is essentially that Hermes can get away with stealing monitors above 21 inch.
How easy it is to claim no responsibly for certain products and let their staff get away with theft. Absolutely disgusting – how this company is allowed to continue after the proven track record of “lost” parcels is beyond me.
They keep brushing me off using the non-compensation list argument - but does such a list really give them the right to get away with theft?!? I have never been robbed in my 42 years and now I'm expected to shut up and accept it. Not happening. Any idea what I can do as a start?

Hello,
{Text removed by Forum Team}. Did you see the Channel 4 tv show (Joe Lycett's got your back) last week exposing them of dumping some 10% of parcels, many of which were clearly labelled and could have been delivered, into an auction house in Birmingham on a weekly basis? Do they pay back owners of these 'Missing" parcels, nope, or maybe the standard £20, but if they are able to sell an item of much higher value, where do these sales get recorded and WHY IS THIS COMPANY ALLOWED TO BLATENTLY STEAL AND CARRY ON TRADING?
I sold a shower on eBay, sales value £522, plus £8 postage fees. It never arrived. I had to refund the buyer and am out £530. I've been offered £25 as I hadn't opted for enhanced insurance. Why should we have to pay to protect ourselves from a companies ineptitude at doing their core business? 

I really think there must be tens of thousands of us frustrated, disgruntled, customers who've been mugged by Hermes. It would be worth getting a class act together as this loophole of theft must be closed down. 
Did you ever get anywhere with your case?
Thanks,
{Text removed by Forum Team}

They don't lose 10% of their parcels if they did the Auction house you refer to would be receiving around 650000 parcels a week...

dacouch said:

Fariyqueen said:

winther said:

In December I sold my 27” monitor on eBay and promptly dispatched to the buyer. After 10 days in the hands of Hermes it still showed as “with parcel shop” although the shop – Doddle in Canary Wharf - confirmed it was picked up the same day. They even called Hermes who confirmed this.
After a long wait on their chat I finally got through to someone confirming the parcel has been “deemed lost” in their depot. From the many complaints I’ve read, seems a lot of parcel go “lost” in the Hermes depot. I ask for the next steps and receive a claims form which has a link to non-compensation items – turns out monitors are one of these items. My claims form was rejected as they "don't compensate for monitors above 21 inch".
This makes sense from the point of view that these items are fragile and can break. Fine. But Hermes are solely responsible for the “loss” (theft) of my item. What they are saying is essentially that Hermes can get away with stealing monitors above 21 inch.
How easy it is to claim no responsibly for certain products and let their staff get away with theft. Absolutely disgusting – how this company is allowed to continue after the proven track record of “lost” parcels is beyond me.
They keep brushing me off using the non-compensation list argument - but does such a list really give them the right to get away with theft?!? I have never been robbed in my 42 years and now I'm expected to shut up and accept it. Not happening. Any idea what I can do as a start?

Hello,
{Text removed by Forum Team}. Did you see the Channel 4 tv show (Joe Lycett's got your back) last week exposing them of dumping some 10% of parcels, many of which were clearly labelled and could have been delivered, into an auction house in Birmingham on a weekly basis? Do they pay back owners of these 'Missing" parcels, nope, or maybe the standard £20, but if they are able to sell an item of much higher value, where do these sales get recorded and WHY IS THIS COMPANY ALLOWED TO BLATENTLY STEAL AND CARRY ON TRADING?
I sold a shower on eBay, sales value £522, plus £8 postage fees. It never arrived. I had to refund the buyer and am out £530. I've been offered £25 as I hadn't opted for enhanced insurance. Why should we have to pay to protect ourselves from a companies ineptitude at doing their core business? 

I really think there must be tens of thousands of us frustrated, disgruntled, customers who've been mugged by Hermes. It would be worth getting a class act together as this loophole of theft must be closed down. 
Did you ever get anywhere with your case?
Thanks,
{Text removed by Forum Team}

They don't lose 10% of their parcels if they did the Auction house you refer to would be receiving around 650000 parcels a week...

Exactly! If you watch the Channel 4 program, that's what you will see; multiple lorry loads per week dumping parcels to be sold off at auction. Hundreds of thousands of parcels 'missing'. How are they getting away with this? This is a total disgrace and massive loophole that needs to be addressed. There are many many upset customers out there. 

Oh for heaven's sake stop and think for a moment and do some basic maths!

I am no fan of Hermes and I am sure they are well towards the bottom when it come to customer satisfaction. That said, you can read horror stories about all of the courier firms. Personally I have always found DPD faultless and I am delighted when I find that something is being sent by them. However I have also read rants like yours about DPD and frankly most others.

I suspect Ch4 found one depot where there was a real problem for whatever reason, then scaled the numbers up as if it was equally bad all over the country. It clearly cannot be so as others have pointed out.

Yes, of course it shouldn't happen. However until people are prepared to pay an economic price for these type of services there is no chance of it improving. The vast majority of parcels get through properly, even with Hermes (or whichever is your pet hate). To improve on that overall is going to cost significant money but sadly there will always be some incompetence and dishonesty as there is in all walks of life.

If maths was Fairyqueen's strong suit, she wouldn't have shipped a £522 item for the lowest price she could find and neglect to insure it properly.   

Richardw2020

JReacher1 said:

winther wrote: »

They confirmed it had reached the depot and did a "depot sweep"
The result was that the parcel was lost. You don't just lose a substantial box housing a 27" monitor, so let's call it what it is. Theft.
Although they have access to the entire chat history, they told my this morning that it never left the parcel shot. That's a blatant lie.
I highly doubt it will turn up - the box was not covered up which revealed that the content was an item on their non-compensation list. When these items go "lost" the customer can make no claim - surely whoever handled my parcel knew that. Lesson learned, but it's not over.
If anything, I will keep them busy on the chat for a long time.

I don't agree it is a lie, it is a mistake from the CSO agent but why would someone on live chat lie to you about something that is easy for you to call them up on?

It seems obvious that they just didn't read the chat history and just checked the tracking which you yourself admit is wrong.

Well I am a business and I have used herms during the convid19, a mistake I will not make again. I sent hundreds of parcels 30% went missing one that had a weight of 15kilo ended up at the customers address with everything gone even the driver said this is not 15kilo its feels empty at the customers house. Turns out everything was taken. And they taped it back up with different colour tape. Avoid this company full of light fingers. I do hope they read this just so they know that the depot is down the road from me. You may not answer my calls or email and the ceo is a muppet. I will be seeing you real soon I suggest when I arrive at your depot you open the door. No point in getting police involved, seems you think you can get away with it and no point in a court case. Be seeing you.... Real soon. Need a trip to Exeter. 

Richardw2020

Well seems we have a company who belive they are above the law, and there employees can steal from peoples parcels. Thing is.. This time you have dipped your fingers into one of my customers parcels and taken the lot. Leaving placemats. A 15kilo box down to nothing. You will not answer my calls or emails and the ceo is avoiding his email. So I guess I will turn up at your depot in Exeter. Be seeing you soon.