Oneselect ceased trading

brewerdave

merchcon55 wrote: »

For Electricity, the validation process can take up to 2 weeks! I have no explanation why it takes so much longer for Electricity. I was simply told that it is always Electricity readings that cause delays, Gas readings are much quicker to be validated.

....and that is totally the opposite to what I've been told in the past - that gas readings take longer to verify! :rotfl:
Who knows:)

ARK5

Well, this is a sorry mess, isn't it? Is any industry in more disarray than the energy industry?

I have just been searching for advice on how to get my £132, the credit balance when I left OneSelect in October/November, before they went under. Ofgem seems to be saying wait for Together to contact you (even though I am not going to be a customer as I had already switched) but I've had no contact at all and there's been no updates on the Ofgem site since December - I can't see a way of contacting Ofgem either. Silly me, I thought they took these things seriously.

Have I got this wrong? Do I not get my credit balance refund from Together if I'd already switched from OS? Anyone else in the same boat and can advise me?

brewerdave

ARK5 wrote: »

Have I got this wrong? Do I not get my credit balance refund from Together if I'd already switched from OS? Anyone else in the same boat and can advise me?

According to Together's own FAQs re the One Select "takeover" they are responsible for returning your credit - but don't plan on seeing the money anytime soon:(

merchcon55

brewerdave wrote: »

....and that is totally the opposite to what I've been told in the past - that gas readings take longer to verify! :rotfl:
Who knows:)

HAHA - go figure. I can only repeat what SO Energy told me - that they have already verified my Gas reading and that is has already been sent to Together.

Protopia

Pity that OneSelect went bust, but TogetherEnergy's approach to taking over customers who had already left and are owed a refund has been appalling.

1. Despite having left OneSelect before they went bust with them owing me money, and despite having told them that this was the case and refused them authority to set up a new DD, and despite having had an acknowledgement of this from them, they still went ahead and set up a DD and tried to take further money from me.

2. My formal complaint about the above has not even been acknowledged much less answered.

3. In their last automated communication to me, they promised final bills and refunds for OneSelect customers by end-January, yet we are now almost a week past their own deadline and I have not had a final bill, a refund or indeed any other information about what is happening.

4. I have spent over an hour today on the phone (mostly on hold) trying to find out what is happening and get my money back.

5. Earlier today I decided to write to their CEO in the hope I might get a response from someone who knows what is happening and has the authority to resolve things.

6. Finally, I managed to speak with someone who had a clue about what was happening and learned that the latest plan is apparently to have final bills sent out by 14 February, with no date set for refunds being paid.

Summary: very quick off the mark to set up DDs and extract more money, but slow even by their own standards on getting refunds to customers who are owed them.

What a shambles!!!!

ARK5

Protopia wrote: »

Pity that OneSelect went bust, but TogetherEnergy's approach to taking over customers who had already left and are owed a refund has been appalling.

1. Despite having left OneSelect before they went bust with them owing me money, and despite having told them that this was the case and refused them authority to set up a new DD, and despite having had an acknowledgement of this from them, they still went ahead and set up a DD and tried to take further money from me.

2. My formal complaint about the above has not even been acknowledged much less answered.

3. In their last automated communication to me, they promised final bills and refunds for OneSelect customers by end-January, yet we are now almost a week past their own deadline and I have not had a final bill, a refund or indeed any other information about what is happening.

4. I have spent over an hour today on the phone (mostly on hold) trying to find out what is happening and get my money back.

5. Earlier today I decided to write to their CEO in the hope I might get a response from someone who knows what is happening and has the authority to resolve things.

6. Finally, I managed to speak with someone who had a clue about what was happening and learned that the latest plan is apparently to have final bills sent out by 14 February, with no date set for refunds being paid.

Summary: very quick off the mark to set up DDs and extract more money, but slow even by their own standards on getting refunds to customers who are owed them.

What a shambles!!!!

Thank you. A shambles it is.

Well, I'm pleased I didn't contact them sooner then as it seems they were unaware of me so at least they have not been trying to set up direct debits and extort more money from me.

I plucked up courage and called them a little earlier - despite Ofgem's advice to wait for them to contact me, which would have been a very, very long wait. I was surprised to get through to someone quite quickly but I'm not sure the poor guy knew how to help me, even though we obviously aren't the only former OneSelect customers they won't be taking on but who are owed money. In the end, he suggested I email a copy of my final OneSelect statement to their accounts department and they would arrange for me to be refunded what was owing at the time of my switch out.

I was told today that once they receive my email with details of what I'm owed, I should allow 28 days - so I'm not counting on getting my money before March.

ARK5

brewerdave wrote: »

According to Together's own FAQs re the One Select "takeover" they are responsible for returning your credit - but don't plan on seeing the money anytime soon

Thanks and dead right about the wait - as I just mentioned above, I reckon I'm looking at March.

gt94sss2

Protopia wrote: »

6. Finally, I managed to speak with someone who had a clue about what was happening and learned that the latest plan is apparently to have final bills sent out by 14 February, with no date set for refunds being paid.

To be fair to Together, they need to get all this information from OneSelect's administrators - and administrators are never quick even when all a companies records are correct (which is not always the case especially when a company is heading towards the wall)

masonic

Wonders will never cease. I have today received my final bill from One Select (from Together Energy). They have used the opening meter readings I provided to Together Energy to calculate the bill and ignored the "customer" readings I presume were fraudulently entered by One Select and which One Select used to provide a final bill through their website.

I now have an account number, but I still have no online account. Perhaps Together Energy will issue my final bill in a similar manner. I have no need for an online account as I moved on from TE a little over 3 weeks ago.

nigelbb

nigelbb wrote: »

Yes, I suppose that all that is required the closing reading for OneSelect on 14th December & an opening reading for EDF in a week or so should be sufficient. Then Togethet Energy can send me a final bill less the £200 that I am owed by OneSelect.

EDF have informed me that my switch occurs today & i have provided start readings. Now Together Energy can send me with a final bill.