Prestige telecom / plan.com - its time we fought back

paddy_P

Jozi wrote: »

My situation is really bad. My numbers held to ransom. Over £3,000 cancellation fees. This must be illegal. And if not should be. We need to work together to sort this out.

Hi Jozi, we need to keep this conversation public. The lawyers could be expensive but there is few of us now so maybe we could go for something like action lawsuit against this company? Or check if they operate within EU laws?

I've got evidence that I was talked into this shady deal but not sure if it will be admissible in court. We all need to work with some lawyer here as most of us if not all was talked into the business contracts. It is a lot more complicated.
Maybe we can get some help from the lawyer that would be willing to take our case? Or at least give us some advice. Promote this topic everywhere you can, link it to their social media like Facebook, etc.

Also, keep talking and contacting Prestige (the middle man for Plan.com) and Plan.com but keep the record of every conversation. Record their conversations (but let them know in advance) or request the contact via email only.

[Deleted User]

Jozi wrote: »

Hi
Me too

Jozi wrote: »

My situation is really bad. My numbers held to ransom. Over £3,000 cancellation fees. This must be illegal. And if not should be. We need to work together to sort this out.

Jozi wrote: »

Please help me anyone.

And what was the point of 3 separate quick fire posts?

Read this thread and then the other 2 links on the 1st page. And then realise what a bad mistake you made.

Jozi

Thanks Colin for your supportive comments : ) The point of all of this is that trusting people were mislead, and even savvy people were just hood-winked and downright lied to. Read the thread ...

Jozi

To Paddy P and everyone: I’m looking into what can be done, at a high level. I’ll keep you posted. The pattern is identical in each case. The really alarming one is where there was only verbal agreement and this was forced.

[Deleted User]

Jozi wrote: »

Thanks Colin for your supportive comments : ) The point of all of this is that trusting people were mislead, and even savvy people were just hood-winked and downright lied to. Read the thread ...

Admittedly I'm always gobsmacked when people fall for cold call scammers. I mean why would Microsoft call you up about your Windows installation? (that's just an example obviously)

I did read the thread (before your helpful response) and I find it strange that most of the complainants are single posters.

Jozi wrote: »

To Paddy P and everyone: I’m looking into what can be done, at a high level. I’ll keep you posted. The pattern is identical in each case. The really alarming one is where there was only verbal agreement and this was forced.

It's been asked (by others) but did they send big lads around with baseball bats?

Jozi

It was forced in that they told the person she’d signed up even if she hadn’t signed anything, and then they insisted she was in a contract which couldn’t be cancelled. Then they charged her a lot of money. So not physical baseball bats but emotional, contractural, coercive and financial ones.

mobilejunkie

Jozi wrote: »

It was forced in that they told the person she’d signed up even if she hadn’t signed anything, and then they insisted she was in a contract which couldn’t be cancelled. Then they charged her a lot of money. So not physical baseball bats but emotional, contractural, coercive and financial ones.

All true and not illegal except for the last sentance and the word "forced". I think you'd define that word differently if force had actually been used.

Bartosz_Maciejewski

hi, i just come across your topic on the forum, very sadly i am in either similar or ever worse situation - being involved with prestige telecom / plan.com people for last 10 months - with terrible experience of dropping calls and poor signal, really jirky internet - holding 3 business lines on this tarrif i have been requesting numerous actions from them to help the service nothing was done - i am now being told that its 36 month agreement - where i remember clearly that while selling it to me it was defined as 18 month contract, has any of you experienced stopping the payments with them ? and what next ? i really badly need to keep the numbers currently operated by them i cant allow to lose these phone numbers as this is what my business operates on - im waiting for any replies - my number is 07784447187 in case someone wants to chat . thanks Bart

mobilejunkie

Bartosz_Maciejewski wrote: »

hi, i just come across your topic on the forum, very sadly i am in either similar or ever worse situation - being involved with prestige telecom / plan.com people for last 10 months - with terrible experience of dropping calls and poor signal, really jirky internet - holding 3 business lines on this tarrif i have been requesting numerous actions from them to help the service nothing was done - i am now being told that its 36 month agreement - where i remember clearly that while selling it to me it was defined as 18 month contract, has any of you experienced stopping the payments with them ? and what next ? i really badly need to keep the numbers currently operated by them i cant allow to lose these phone numbers as this is what my business operates on - im waiting for any replies - my number is 07784447187 in case someone wants to chat . thanks Bart

Lots of mistakes. Never heard of an 18 month contract - that alone should have set alarm bells ringing. Never contract without having proof of what you contract to. Never stop a dd; an individual will find far worse problems when they discover their extrernal credit history is ruined for the next 6 years. Not sure how this would affect you as it's a business contract, but however it wouldn't be good. NEVER put your personal contact details on here for all to use/abuse.

Two choices (apart from immediately removing your phone number); stay until the 36 months are up and then switch, or ask for a PAC (also not sure how that works on a business contract) and swithc now, incurring a bill for the remaining duration of the minimum term.

oldagetraveller

"my number is 07784447187 in case someone wants to chat . thanks Bart"


As advised above, delete that number.

Comms may be made via private messaging if necessary and firstly ensure it's somebody legitimate.