Prestige telecom / plan.com - its time we fought back

3 Posts
in Mobiles
I am a new member on MSE, that said I am wanting to join with others and take a stand against rip off phone companies.
I am hoping thatif enough of their victims err i mean customers can band together we can do something about their unethical selling practices and the way they treat customers.
Recently I was sold, or should I say bullied into, a new mobile contract with them. I told them I was with EE and happy with EE, it was just my phones battery that needed attention. They didnt listen and pushed me on to an O2 contract ( only telling me this AFTER I had signed the contract ).
This now costs me around £10 a month more, has a far inferior 4G speed ( something I told them was important to me ), has a very poor signal where I live and in some areas that I work in and have now had the goal posts moved on the payment for buying out my EE contract.
I have since seen their trust pilot reviews and realise I am not the only person to suffer at their hands.
This has to stop so I would like to get as many of their dissatisfied customers as possible together and take action. Be that through OFCOM or BBC Watchdog action needs to be taken.
I am hoping thatif enough of their victims err i mean customers can band together we can do something about their unethical selling practices and the way they treat customers.
Recently I was sold, or should I say bullied into, a new mobile contract with them. I told them I was with EE and happy with EE, it was just my phones battery that needed attention. They didnt listen and pushed me on to an O2 contract ( only telling me this AFTER I had signed the contract ).
This now costs me around £10 a month more, has a far inferior 4G speed ( something I told them was important to me ), has a very poor signal where I live and in some areas that I work in and have now had the goal posts moved on the payment for buying out my EE contract.
I have since seen their trust pilot reviews and realise I am not the only person to suffer at their hands.
This has to stop so I would like to get as many of their dissatisfied customers as possible together and take action. Be that through OFCOM or BBC Watchdog action needs to be taken.
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They omitted certain key information such as the price was +VAT, there was no cooling off period, that I would be shunted to O2 on the new contract.
I am not the only person this has happened to ....check out their reviews on Trust pilot. ( The real ones not the paid ones ) uk.trustpilot.com/review/plan.com?languages=en&stars=1
Like wise for Prestige telecom : uk.trustpilot.com/review/prestigetelecomgroup.co.uk?utm_medium=Trustbox&utm_source=Carousel&languages=en&stars=1
You are supposed to be more savvy!
so no cooling off period, so why you need a business contract
similar complaint here
https://forums.moneysavingexpert.com/showthread.php?t=5917527
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I did not know that a business contract would not have a cooling off period, I was under the impression that distance selling regs were still in place.
did they get your details from o2?
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The Consumer Protection (Distance Selling) Regulations 2000 have been superseded by the Consumer Contracts Regulations 2013, the clue is in the title “Consumer”. Both sets of Regulations only applied to consumers, not businesses.
Why didn’t you just put the phone down if you were feeling pressured by the sales call?