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Prestige telecom / plan.com - its time we fought back

edited 30 November -1 at 12:00AM in Mobiles
77 replies 13.1K views
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  • I'm with you. Just had this happen to me too. I've messaged you too . They need stopping. They do mid sell and they do mid leaf and you have no idea a contract is being presented as they baffle you into thinking they are li kec to your current provider and that they just need you to check and update your business details. It's shameful .. report to ofcom and file complaint to ombudsman ..
  • Garnett_FGarnett_F Forumite
    72 posts
    Part of the Furniture Combo Breaker
    Just want to add another story of woe to the thread...

    Someone I know runs a small business as a sole-trader. I know everyone hears "business" and pictures savvy wheelers and dealers, but that is just not always the case.

    She was suckered in by assurances given on the phone (I listened to the recordings of the calls) but then "signed" different terms while on the phone to the very pushy salesman, by ticking sections of the contract that was emailed to her at the same time.

    It was incredibly naive, but there we go.

    Essentially they use the business-to-business selling aspect to avoid having to allow for the usual 14-day cooling off period.

    Now she's stuck in a 3 year contract on pretty rubbish terms, and as others have described they refuse to break the contract without it being paid off in full.

    If anyone comes up with a way to beat these scumbags, please share.
  • I've also was talked into a 3-year contract with them Prestige Telecom/plan.com. I've never signed anything and wanted out while they have called me the last time to confirm some details. I was told that it's too late as I've agreed to the contract verbally in the previous phone call and I can't back down from the deal and they will set up my accounts anyway.

    I also wasn't really aware that they sold me the business-to-business contract.

    I'm Polish running a small cleaning company. Working hard and caring for my disabled daughter, so I don't have much money to spend on a lawyer. My English isn't perfect as you can clearly see als and that doesn't help either.

    The service from plan.com is very poor and the customer service is non-existent. I know that I'm not protected by any regulations since this is the business-to-business contract so I was thinking oh, well, I'm stuck with them.

    But lately, thay have been charging me for out of bundle text messages. It adds between £12-£20 more to my total bill every month. I've never used it so I've asked them for the explanation. They said that I have had to subscribe to some services and they send me some premium text messages.

    I asked plan.com for help over email (as I want to have the evidence of every conversation I had with them) by using their support ticket system. They offered me to block all the premium services on my account. I've agreed and was thinking it's a done deal and everything could be some kind of mistake.

    But to my surprise, after a month I've received a new bill and the charges are still there. I've complained over the support ticket system and... No respond, whatsoever. Another month goes by and the charges are still there for text messages that don't even receive on my phone...

    Is there any way to find some help with this situation? Many thanks.
  • Garnett_FGarnett_F Forumite
    72 posts
    Part of the Furniture Combo Breaker
    Paddy_P - I'm looking into what can be done.

    It looks to me like they gave posted a load of fake reviews for their companies on Trustpilot too, and this is something that consumer watchdogs are often interested in.

    What you've described sounds really suspect, and not legal.

    Subscribe to this thread and I'll let you know if I get anywhere. Please post if you make any progress.
  • Garnett_F wrote: »
    Paddy_P - I'm looking into what can be done.

    It looks to me like they gave posted a load of fake reviews for their companies on Trustpilot too, and this is something that consumer watchdogs are often interested in.

    What you've described sounds really suspect, and not legal.

    Subscribe to this thread and I'll let you know if I get anywhere. Please post if you make any progress.

    If that helps I have all the emails and recorded conversations with them. I know that the conversations cannot be posted for the public display but I keep them just in case. Also, I've got all the emails where they've promised to block any premium services but they charge me for those anyway. The services I've never used. Thank you for all the help I can get.
  • I have just been pressured into a contract with Prestige and I feel completely at a loss at what do. Did you get it resolved?
  • I too have been a victim of this company. I was pressured yesterday on the phone and rang back only a few hours later to cancel to find out I couldn’t. And they were also very abrupt. Their customer service is horrendous. They ask to tick a proposal firm on the phone, which they don’t say is a contract. It says proposal in the email. They also asked me to send a message to a number, he didn’t tell me to whom I was sending it. And I realised from the reply I had just requested a PAC code. I’ve since cancelled the PAC code. My existing company have offered me a much cheaper contract that is £20 cheaper but they are saying they won’t release. I have cancelled the request to move my phone over but I’m at a loss at what to do as there manipulative way seems to have tied me in. I don’t know where I stand. What have you done so far? I’be agree to take a contract with my existing company but if I can’t get out of this one I’m not sure what to do?
  • JoziJozi Forumite
    6 posts
    My situation is really bad. My numbers held to ransom. Over £3,000 cancellation fees. This must be illegal. And if not should be. We need to work together to sort this out.
  • JoziJozi Forumite
    6 posts
    Please help me anyone. :(
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