Royal Mail £8 Internal Post Handling Fee scam?

mazza111

As Custardly says, these cards used to be filled out and delivered on the day the customs charge was brought into the office. Due to the staff cut backs and poorly trained staff in the priority services locker, then it rarely goes out for delivery until the next day.

They put a guy in our locker last week, who was just serving customers. Not doing any of the other stuff. So we had quite a backlog to catch up with when it came to surcharges/custom charges.

Guess I'll just use email and fax until I've recouped my £8.00. At least we have a choice to avoid RM for general letters and correspondence.

You do? Who delivers these letters and other correspondence? Yes other companies may take a bite out of RM's profit by doing bulk sorting but RM still goes the final mile to deliver.

bettz

I've just been hit with the £8 royal mail fee wouldn't of minded but the item + shipping only came to $26.91 which is under £18 don't know why i should have to pay it as its under £18. Trying to get hold of customs through the number on the box to find out why i've been hit with vat but its always engaged :mad::mad::mad::mad:

dzug1

bettz wrote: »

I've just been hit with the £8 royal mail fee wouldn't of minded but the item + shipping only came to $26.91 which is under £18 don't know why i should have to pay it as its under £18. Trying to get hold of customs through the number on the box to find out why i've been hit with vat but its always engaged :mad::mad::mad::mad:

Very borderline - depends what exchange rate you use. If it's a tourist one rather than the interbank one you might just slip over.

Or possibly HMCE decided the item had been undervalued.

Amanita_2

mazza111 wrote: »

You do? Who delivers these letters and other correspondence? Yes other companies may take a bite out of RM's profit by doing bulk sorting but RM still goes the final mile to deliver.

Read my post! - I didn't know the RM delivered faxes and email. How ignorant of me :rotfl:

bettz

dzug1 wrote: »

Very borderline - depends what exchange rate you use. If it's a tourist one rather than the interbank one you might just slip over.

Or possibly HMCE decided the item had been undervalued.

Well been trying all day to get through but its always engaged is there any other number i can contact them on???

mazza111

Amanita wrote: »

Read my post! - I didn't know the RM delivered faxes and email. How ignorant of me :rotfl:

So u won't need RM ever again? Good for you. Pretty sure the postman who delivers to you will appreciate not having to deliver. Remember customers of RM are at both ends.


Bettz I have no idea, never had the need to call them. My x got caught once, and got a nut kicking for being stupid enough to buy an in car entertainment system from Japan. Needless to say, he got to pay for it himself too

Does look as if they have deemed your item to be more value than was stated on the declaration form, keep trying is all I can advise.

john-306

How about that, I never knew of this rip off.
Ordered goods of about £35 from USA and got charged £5.54 VAT + £8 Royal Mail International handling fee.
Goods were stamped in USA on 25th Aug 2010,
Mount Pleasant Postal Depot got them 2nd Sept 2010,
I got the dreaded "Unfortunately we can't deliver your item blah blah blah...." Payment due £13.54 Includes a £1 handling fee for underpaid items on 9th Sept 2010, a full 16 days after being in the system in USA
When I questioned the "£1 handling fee for underpaid items." when I went to pay and collect my parcel
I got "we don't have seperate cards to use so just use any we can":rotfl:

JohalaReewi

Just received some parcels from the USA delivered by DHL who did all the customs and VAT charges for a £1.25 admin fee AND I was able to pay by cheque at the door.

Corpsebride86

JohalaReewi wrote: »

Just received some parcels from the USA delivered by DHL who did all the customs and VAT charges for a £1.25 admin fee AND I was able to pay by cheque at the door.

Yeah but wait a while and u may get a bill coz my partner got a portable dvd player delivered by DHL from china, payed the £1.25 admin at the door then months later got a bill for customs charges from DHL, they pay them upon entry to the country take an admin fee from you then later on send you a bill for the customs, didnt come to much though if i remember correctly it came to £5

custardy

john-306 wrote: »

How about that, I never knew of this rip off.
Ordered goods of about £35 from USA and got charged £5.54 VAT + £8 Royal Mail International handling fee.
Goods were stamped in USA on 25th Aug 2010,
Mount Pleasant Postal Depot got them 2nd Sept 2010,
I got the dreaded "Unfortunately we can't deliver your item blah blah blah...." Payment due £13.54 Includes a £1 handling fee for underpaid items on 9th Sept 2010, a full 16 days after being in the system in USA
When I questioned the "£1 handling fee for underpaid items." when I went to pay and collect my parcel
I got "we don't have seperate cards to use so just use any we can":rotfl:

the card doesnt state you owe a £1 fee
it states underpaid items carry a £1 fee
and has a seperate box to show a customs fee is due