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Royal Mail complaint
Comments
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Well yes actually I do. What is the point of Fragile Handle with Care, I might just as well have put it in a large envelope and hoped for the best instead of paying £11 for £300 compensation for loss or damage.0
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I'm sorry but that doesn't make any sense either.0
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You can mark the parcel however you want but unless you pay for a service that specifically carries each item daintily around the warehouse you are not going to get that. You paid just £11 but expect some amazing service that if possible (such as point to point delivery) would cost a minimum of £50 possibly into the hundreds. You paid exactly the same price as everyone who sent non fragile items so yours is not going to get special treatment. It needs to be packaged to be able to withstand conveyor belts and being bumped into by other parcels as well as being loaded into cages, if you are luck it will be at the top if unlucky it will be at the bottom with dozens if not hundreds of other parcels on top of it. That is not them not taking care of your item, that is the most you can expect from such a cheap service.
Next time pay someone for a point to point delivery, they will collect it from you and it won't leave the van/car until it gets to its destination, as I said it will cost a minimum of £50 but it doesn't involve any sorting facilities or machines.0 -
I don't work for the Royal Mail so I would have no idea how parcels are handled. I would expect however something marked Fragile would have some preferential treatment. If I had been told when posting it was going to be thrown around with everything else I would have thought twice about posting it in the first place. I reiterate what is the point in paying for compensation for loss or DAMAGE if it's impossible to claim if DAMAGED.0
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But were you told when you were posting that it wouldn't be thrown around with everything else? You assumed it wouldn't but nobody ever told you it wouldn't and again you paid exactly the same price as everyone else who sent a special delivery so why would you expect preferential treatment without paying even more for it?
You don't have to work for a company to use some common sense and work out how things work, or even look it up online, I'm sure there are pictures and videos inside sorting offices showing how things are handled.0 -
I don't work for the Royal Mail so I would have no idea how parcels are handled. I would expect however something marked Fragile would have some preferential treatment. If I had been told when posting it was going to be thrown around with everything else I would have thought twice about posting it in the first place. I reiterate what is the point in paying for compensation for loss or DAMAGE if it's impossible to claim if DAMAGED.
You really are deluded. You didn't pay any extra but feel writing fragile puts the onus on the carrier to compensate for a lock of packaging quality.
what if everyone writes fragile on their items?
So far RM and the independent bodies feel you have no claim.
So,if your item ended up at the bottom of one of these 'hoods' as they are called
Would the other packages read the word fragile and move over?0 -
But were you told when you were posting that it wouldn't be thrown around with everything else? You assumed it wouldn't but nobody ever told you it wouldn't and again you paid exactly the same price as everyone else who sent a special delivery so why would you expect preferential treatment without paying even more for it?
You don't have to work for a company to use some common sense and work out how things work, or even look it up online, I'm sure there are pictures and videos inside sorting offices showing how things are handled.
Cant be SD. Base insurance is £500
Ironically, by their nature,SDs are handled differently though.
Edit,to add context. Edinburgh MC processed approx 180,000 parcels last night for the EH/TD/PH/DD/FK/KY (Central/east Scotland)
The same shift processed around 9000 Sd's.0 -
Cant be SD. Base insurance is £500
Ironically, by their nature,SDs are handled differently though.
I assumed SD because of the £11 cost to send, I didn't think any of RMs standard services offered anywhere near £300 insurance, although I admit I don't really know all of their services only the ones I use in work.0 -
I assumed SD because of the £11 cost to send, I didn't think any of RMs standard services offered anywhere near £300 insurance, although I admit I don't really know all of their services only the ones I use in work.
As I posted earlier,it will likely be Parcelforce.
SD base compensation is up to £500 unless the OP is wrong on the cover.
FYI SD goes up to £2500 plus consequential loss cover.
Its covers many things usually excluded such as cash.
Hence why its handled quite differently0
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