Problem with a Flight Delay Company - How do I Escalate?

Tyzap

Hi Aidan,

Issue court proceedings via MCOL after you have sent them a LBA (Letter Before Action). Read Vaubans great guide for a 'how to' guide. See below here to find it.

For your information (and I know it's too late in your case), and anyone in a similar position. We have been advising potential claimants to only use a regulated flight delay solicitor, such as Botts, for a long time. More and more unregulated claims assistance companies are causing claimants huge problems, you only have to read the absolute misery they can cause innocent passenger in the following tread....
https://forums.moneysavingexpert.com/discussion/5667325/flight-claims-company-sending-threatening-letters.

PLEASE DO NOT USE UNREGULATED CLAIMS ASSISTANCE COMPANIES.

They are not all rogues but some are absolutely disgraceful.

Good luck.

JPears

As this business has not made up accounts in the past 2 years, has changed hands and premises several times over the past 4 years I am not optimistic you will recovber your compensation.
Small claims court is the only way forward.

aidanmoore

Thank you for the reply.

I am pretty clueless on this stuff.

Does an email count as Letter Before Action or does it need to be sent in writting?

Secondly, what is court action via MCOL?

thanks again!

JPears

Download Vaubans guide, large mug of tea, some biscuits and start reading.

wigwam12

Uuj wrote: »

Hi
I am glad you are starting to get sorted.
I have had the same issue with 2 flights for 4 people since 2017 and they haven’t replied to me yet the airlines have both confirmed that they have sent them the money!
I know you had a lot of steps in the process I was just wondering if you could list what the final push was to get them to pay out. Thanks

HI I am sorry for the delay in writing
Summary:

1)get the airline to confirm they paid out - date and amount
2) write to delayed flight with info and ask for money within 7-14 days or else you will issue small claims procedings
3) the time will lapse so issue small claims procedings
4) they will write to you saying you will lose but ask a gesture of goodwill offer you the initial amount promised plus a little more
5) the cheque will bounce
6) confirm to court the cheque has bounced and you want to proceed with claim
7) have money direct debited into your account within the hour
Hope that helps

wigwam12

aidanmoore wrote: »

Thank you for the reply.

I am pretty clueless on this stuff.

Does an email count as Letter Before Action or does it need to be sent in writting?

Secondly, what is court action via MCOL?

thanks again!

I would cover all your bases. Read up on any specific wording for the letter. I sent it via recorded delivery AND email and made clear in the email/letter I had done both
Have the chronology clear as to what you tried when and also confirmation from airline as you will need this for the small claim application anyway


Hope that helps

MW16

Hello. I have exactly the same issue with the same company. It is definitely acting fraudulently. The 29 year old who runs it has got to be ripping us off. I’ve contacted the financial ombudsman who are very busy at the moment but have acknowledged my complaint. The company we’re going to be struck off the register of companies house because they didn’t submit their account but there appears to be an objection to it for some reason. I’m still fighting since July 2017. They also sent me an email saying the claim was successful. I contacted Flybe who won’t give me any information as I signed the paperwork for this idiot to act on my behalf. Thanks for posting. I see some light. I’ll keep updating if you like. I also contacted watchdog but they haven’t got back to me. I’ll try a similar thing.

JPears

MW16, simply send a SAR Flybe's way. They will have disclose ANY information they have on you, including third party conversations where you have given them consent.

wigwam12

Sorry to hear this MW16
I explained the situation to Air Transat including the email from him claiming they hadn't paid
I then issued court proceedings and that is what led to me getting paid (although note the last minute tricks too)


Forget the watchdog for now and just issue a small claims notice I would suggest

MW16

Hello all. I’ve completed the money claim which was ignored and so now we’re on the final days of the CCJ which I believe he won’t pay. It mentions being able to enforce the payment with debt collection proceedings. Anyone ever dealt with this sort of thing and knows what happens next? I want to be prepared. I’ve also contacted Companies House to suspend the company from striking off the register until this has been dealt with which they accepted.
TIA